MyPillow Reviews

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Poor customer service

I called today to talk to someone who acted like I was making it all up. My question was my pillow is very lumpy. My brother ordered his on tv commercial and his was nice and firm. I ordered mine off QVC and he said they only carry 2 layers and if you order from them it's 5 layers. He did not have a good attitude. He said did I feel my brother because they have all layers of lumps of foam. It's been a while since I ordered mine and he said I could return it and when they get it they would pro rate it. I did not call for my money return. Even thou it said 10 year warranty. I am not happy with my pillow company. This pillow is not worth the money.
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ID
#733391 Review #733391 is a subjective opinion of poster.
Location
Youngstown, Ohio
Product
Mypillow Pillow
Cons
  • Lumps in it
Reason of review
Just want. Questions Answered would rather email me
Preferred solution
Let the company propose a solution

Mypillow Pillow Review

I purchased 2 My Pillows. Have been using them for 2 weeks. NOT Satisfied at all!!! Spent $118.00 total then spent $17.00 to return them! !!! Unhappy customers:(
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ID
#731895 Review #731895 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Mypillow Pillow
Reason of review
Bad quality
New Reviewer

Mypillow - Pillow Review from Yutan, Nebraska

I did my research and read other review sites. I bought MyPillow 3 years ago. The one you can buy in any store is not as good as the one you can buy directly from the company. I bought directly from the company. Based on my weight I should have gone to a pillow that had more fill in it but was afraid I would hyper flex my neck and continue with headaches and stiff neck. At first MyPillow was a God-send. But it wasn't perfect. I had plenty of neck support laying in my side. But once I laid on my back the fill flattened and I lost neck support. And then when I turned back to my side I didn't have the same support. Instead, my neck would hyper flex and I would wake up with a headache. I've learned to flip MyPillow over in the middle of the night as the fill seems to bunch on one side. They say if you wash it every 6 months, or even less often, you restore the full so it won't flatten as much. I've washed it at least every 6 months but the problem seems to have gotten worse. Now that I have a tempurpedic bed, the pillow situation continues to go downhill. I'm back on the pillow hunt, which makes me sad because for a while I didn't have to spend hundreds of dollars paying for other pillows that didn't work. I've watched the infomercials several times to pick up ideas on how to troubleshoot this but not getting anywhere. So that's my story. And I'm frustrated.
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2 comments
#1011758

I bought the pillow for side sleepers for my weight and I haven't had any problems compared to the dozens of pillows I've bought in the past. Since they have a return policy you could always try

a pillow that is for your weight and the way you sleep.

Shelley

#1011494

yuton, i suggest you get the correct color or higher for more fill..

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ID
#668079 Review #668079 is a subjective opinion of poster.
Location
Yutan, Nebraska
Product
Mypillow Pillow
Reason of review
Bad quality

I would not recommend My Pillow

I purchased two "My Pillow" bed pillows before Christmas. It was not the easiest thing to do ordering by phone from My Pillow. I can't remember all the details but it was confusing process getting in touch with them. Anyway, the pillows arrived as promised. We spent around $100.00 plus shipping or tax. I don't have the sleep complaints my husband has, snoring, neck aching, etc. I was perfectly happy with my two feather pillows...still am, actually. My husband used the My Pillow. Honestly I couldn't even consider it because it was too hard for me. I just don't like synthetic pillows! Eventually my husband jettisoned the My Pillow from our bed. I put both of them in an extra bedroom and forgot about them. Then I thought...hey, there is a guarantee...well the guarantee is 60 days not 5 months as it has been since we've owned them. So I blew it and didn't return these useless pillows. My fault. I guess we'll put them out for guests, though I suspect the guests will want to use our other pillows instead. Save your $$ folks. Don't buy the hype. Or if you decide to try My Pillow be sure you have an eye on the calendar. More than likely you will be returning them!
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ID
#625644 Review #625644 is a subjective opinion of poster.
Location
Dublin, Ohio
Cons
  • Did not like the pillows
  • Pillow
Reason of review
It is not My Pillow's fault I didn't return them in time. I just want to let others know the pillows are not all that.

WORST PILLOW ON EARTH

After needing better support pillows for both myself and my husband, we decided to order 4 Mypillows in 2 different sizes. My husband kept hearing on the radio HOW WONDERFUL these pillows were. We received them quickly and unpackaged them, followed their "dryer" instructions (sanitized them), and put them on our beds that very same day. After 2 nights sleep, both of us were extremely unhappy and both of us admitted, these pillows were total ***! We are sending them back, and wished I had read the reviews here first. I have yet to call their Customer Service and wait to experience my own personal nightmare. Yes, we have to now get a huge box, pay for that, and ship them back to this company. I am surprised also, to read all the bad reviews on the Better Business Bureau main page. Was worth trying, but wow...I have to agree with these other complaints and reviews~! DO NOT BUY THIS PILLOW! You can find a better, firm or soft pillow at Wal-Mart or Macy's...and not spend a total fortune! I was shocked at the checkout page, even with a promo code...HOW EXPENSIVE THESE WERE! My head and neck sunk...right onto my mattress, after the 2nd night! How in the *** does this guy get away with his scams and gives a 10 year warranty on uncomfortable, lousy pillows that offer absolutely NO SUPPORT to your head and neck??? DO NOT WASTE YOUR MONEY!
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4 comments
#1084679

Almost pushed process order then checked reviews. Thank you everyone for the heads up.

#1006076

Glad I found this page. Almost ordered until I read all the bad reviews.

Thanks for saving me the headaches. No pun intended.

#978940

You don't have to get a huge box.. He showed online that if you have to return them, you just 'smush' them down, while rolling, and tie something around them.. Also said this was how people took them camping with them..

#976890

Thanjs for the info I was considering purchasing several pillows but after reading all the negative comments I won't be.

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ID
#624548 Review #624548 is a subjective opinion of poster.
Location
Fremont, California
Pros
  • Very much overpriced
Cons
  • Pillow
Reason of review
Bad quality
Loss
$250
Preferred solution
Full refund
New Reviewer

My Pillow- I'm not overly impressed

I have had my pillow for almost one month now. At first it seemed like it was better than both the expensive pillow I had bought and the cheapo pillows I have. Honestly I believe in giving a product a try and knowing that just because someone had a bad experience doesn't necessarily mean I will have the same experience. Well I have to admit as I have read several reviews on this site I have had many of the same problems. Before I go into detail I did follow the manufactures guidelines for buying the correct type of My pillow. With that said I still have the occasional migrane that wakes me up and according to my wife the snoring is still bad and I don't feel very rested when I wake up in the morning. I keep hoping maybe I am doing something wrong maybe haven't adjusted it for my neck and the fact that I am a side sleeper due to long problems with scoliosis. Honestly I don't feel it is any different with any other expensive pillow out there. When I purchased the pillow it was a 2 for 1 price deal. So my wife uses the other one and she does like it but haven't heard her rant and rave this is a Godsend either. So all I can say is buyers beware I would recommend going to a store to check out a pillow vs. purchasing online. I am not sure if I can return just one of the pillows will be looking into this with customer service but from what I have read I am now concerned with dealing with customer service. One last note, I am a therapist and do know better that a pillow can solve medical problems, with that said some of my discomfort my not be so much a pillow problem as it may be from long standing medical issues such as my scoliosis and the arthritis I have in my back from it. That doesn't mean however that my pillow or mattress shouldn't be supportive to my sleeping needs, in fact it should be a big part of my support. Don't know if this review helped or confused folks but bottom line I would not buy this pillow again.
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1 comment
#951717

I purchased two pillows at a Home and Garden Show, I told the sales rep that I wanted two king size pillows. When I got home I realized I received queen size, contacted the company and was told to send them back and they would replace with kings.

However, they would not pay the cost of shipping.

I find that very unfair and not good customer relations. Can't comment on the pillows yet because still waiting to receive the correct ones.

ID
#597530 Review #597530 is a subjective opinion of poster.
Location
Brigham City, Utah
Product
Mypillow Pillow
Cons
  • Pillow
Reason of review
Not as described/ advertised
Loss
$99
New Reviewer

My Pillow

Unfortunately, I do not have any complaints about My Pillow. I bought mine at a Holiday Boutique after seeing the pillow advertise on TV. I have neck and shoulder issues and wake every morning with a kinked or stiff neck and some days I feel as though this is what causes my migraines. Since I have been sleeping with My Pillow, the 'kink' is not there in the mornings. I still have migraines on occasion. So all is improved and no complaints. I did no research prior to my purchase, just tried the pillow at the kiosk. I can not complain that I gave $59.95.
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2 comments
#1217731

I'd like to kick that s.o.b. right in his *** mouth with his *** mustache and bobbing adam's apple with his dyed hair!

When I have the tv on I have to walk around with the remote in my pocket so I can mute the s.o.b. *** Bought his *** pillow when first commercials appeared and couldn't return the lumpy p.o.s. because they wouldn't take it back for reasons they say had no info on my and/or I didn't return it soon enough and some other reasons not true so could not return. Tried it for less than a week and was disgusted by its lumpy disgusting and material!!!

Tossed it where it belongs in the garbage. That ugly s.o.b. is so repulsive I can't stand his voice and then have to see all the above with his bouncing and pumping the pillow and side to side squeezing the pillow is revolting and ***!

If he said "my pillow my pillow one moe time I might have thrown the tv in the garbage with his *** garbage pillow and the people who say they luv luv it are in the same repulsive freaky faces and voices as he has. Must be family related!

#1217730

The review of the pillow by what must be someone who works for the *** guy and here is my comment about his lying comment. Maybe you've been sleeping under a bridge without a pillow if you really believe anyone who bought this p.o.s.

believes you! No one is that ***!

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ID
#558436 Review #558436 is a subjective opinion of poster.
Location
Paola, Kansas
Product
Mypillow Pillow
Pros
  • Comfort
Reason of review
Good quality

My Pillow BOGO scam, price flucuations

If anyone has done any research into the articles and information they have on their own site, you'll notice several customers posting several different prices for the same pillow. I had seen people posting prices from $29.95 up to $89.95 per pillow, and now that I've read this post someone had reported the regular price of this pillow as being $109.95?! I would like to know how the same pillow can have a regular price difference of $90? All this information has been reported within the last year? What kind of company has a price fluctuation of $90 on the same product within a year? I was scammed by the buy one get one free thing. My wife and I will try it, if it doesn't make either of us sleep any better, then I won't be ordering another. Makes me wonder what the whole story is behind this company.
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3 comments
#924013

The pillow are priced according to size.I didn't like the first one add so they continued to send them till I found the best one for me. And was never asked to send the others back.Now,that's costumer satisfaction!

#903045

They always try to play the same of Bogota and then add the separate p&g or s&h! Which means that you pay 2 for the same item!!!!!

#902772

They have several different sized pillows which people probably don't know... I saw a presentation at the fair and saw the difference in sizes...

the smallest is a travel sized pillow and is $30... the regular pillow is I believe $90

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ID
#558424 Review #558424 is a subjective opinion of poster.
Location
Frederick, Colorado
Product
Mypillow Pillow
Pros
  • Product
Cons
  • Buy one get one free scam
Reason of review
Not as described/ advertised
Loss
$60
Preferred solution
Deliver product or service ordered