MyPillow
Reviews and Complaints
www.mypillow.com
Debra C Bqi
Sherburne, New York
Truly so disappointed
I was hoping after many year of buying and trying pillows that I could get one nights sleep so I decided to try your pillow. I’m so disappointed, I can feel every lump, it becomes stiff as you lay, and most importantly it doesn’t give me a good night sleep. I find myself trying to make the pillow comfortable so I can sleep. I do this throughout the night. So disappointed!
Reason of review:
Bad quality
Clara B Gvw
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Verified Reviewer | Sarasota, FloridaBad pillow
I purchased a my pillow due to my neck problem, slept on pillow two nights, and my neck pain increased. I moved it to my husband side of the bed, the forst night he noticed and said give me back my old pillow. Very disappointed, and to top it off they are not cheap.
Reason of review:
Bad quality
Anonymous
Trenton, New Jersey
My neck hurts worse every morning
Yes I contacted them several times the first time he told me to put it in the dryer they work for about a day or two the second time when I call he had an attitude
Reason of review:
Bad quality
Anonymous
Pecos, Texas
This pillow is not beneficial for the human body
My elderly father ordered one of these. We had and less problems getting the pillow shipped to us although he had already paid. Customer service was slow. I came back to visit my father and saw the pillow. I thought, “there’s no way this is the My Pillow he ordered.” I asked him where it was and he said “this is it!“. I was shocked. This is a very low-quality pillow made from bits of foam. It is not ergonomic. It has no design in it. This is a scam folks don’t waste your money. My small, frail elderly father is craning his neck on this pillow. He can only sleep on one tiny edge of it.
Reason of review:
Bad quality
1 comment
Anonymous
Meh and Yay....go figure!!!
I loved MyPillow when I "first" received it. It was great and my neck and shoulder pain immediately disappeared. Yay me. I finally found an honest product. But now it was getting kind of flat so I decided to wash it as per their instructions. I've never washed a pillow of any kind. I usually just throw them out and buy new but this is a pricey pillow so I decided to wash it following their instructions not realizing this is a "foam" pillow and just like a dishwashing sponge it absorbs all the soapy water that's in the washing machine. Not knowing that it would absorb all this soapy water like it did I put it through the dryer when it was done washing and it took close to 2 hours to dry on high heat in the washer...BUT when I laid my head on it that night, it smelled like soap...a lot of soap... specifically Tide soap and I did not put more than 1/8th cup of soap in the front load washing machine WITH a full load of clothes as directed per their website instructions. So now a week later and I can't take the Tide smell any longer so I just put it through a front load washer again with NO SOAP at all FOUR more times costing me $12 and it still has some soap smell but very little and I think I can live with this and I don't have the patience to go a 5th time so I put it in the dryer, on high heat as directed, and an hour later it's still damp like a dish washing sponge would be. Now it's back in the dryer at an additional $3.50 more for an additional 2 1/2 hours on high heat and I'm hoping it will be dry. These are commercial washers and dryers so the dryers reach higher temperatures than home dryers do so I'll see what happens now. The worker in the laundromat suggested I just throw it out and buy a new pillow since it's costing me so much. Maybe he's right. So if you want to keep this pillow the learning lesson here is: If you are using a commercial tumble washer, wash the pillow by "itself" with nothing else in the washing machine and do "NOT" put the liquid soap in until the "ADD Bleach" light comes on and then ONLY put a "DROP" or 2 of soap....any more, especially if concentrated soap like Tide, and you will "Never" get all the soap out and it will not properly dry as I am, after close to 3 hours of drying, still drying this pillow as I type this review. Cue to the the MyPillow company....Don't cut corners. Let people know exactly what to "expect" when they wash this pillow...i.e. how much soap to use and the expected drying time on "high heat" as per your instructions because when all is said and done it is still a sponge filling similar to your dishwashing sponge and like that dishwashing sponge it holds the soap and will dry up and get "hard" over time and is probably the reason this pillow goes flat and probably doesn't need "washing" at all but just needs water to pump it up again...So just a heads up people.... I still do recommend this pillow because when it does work to alleviate neck and shoulder discomfort so "it actually does do what it promises to do" but know that there is a lot of work and much cost involved with washing this pillow that the MyPillow company is "not" telling you about and I find that offensive. Just put all about this pillow out there. People will find out anyway so why hide it? This pillow just needs water rehydration and that's all it really needs. If you want to add "ONE" drop of soap so be it but in my opinion it is not necessary. Just water is all that's needed. It will rehydrate and fluff up enormously in the dryer but it may be cheaper in the long run to just throw it out and buy new because it seems to act as a polymer which in the end is just a very large sponge capable of absorbing very large quantities of fluid so drying time will be very extensive and costly.
Reason of review:
Bad quality
2 comments
Anonymous
Palo Alto, California
Report
All of the complaints need to get together and put him out of business if all of this is true and going on
Reason of review:
Bad quality
Christne K
They are the worst
They are not what they say
Reason of review:
Poor customer service
Linda F Jmf
Such a waste of money
I bought the pillow a few weeks ago, of course I did not keep the receipt,, after a couple of nights sleeping on it I could barely turn my neck, I was in such pain..I went back to my old pillow and after about a week my neck cleared up. I didn't know the pillow comes in different thicknesses, and I'm still not sure if they do but I got the firm..'' I could have used the money spent on that pillow and bought fabric to make my own much cheaper... The $$$$$ pillow now lays in my floor!!! I really wish manufacturers would not hype a product up so stinking much. People on set incomes have to account for every penny.. I would have took it back to Bed Bath & Beyond where I purchased it but I didn't have the receipt.
Loss:
$60
Reason of review:
Not as described/ advertised
Preferred solution: Let the company propose a solution
Anonymous
Watertown, New York
Awful
does not live up to the hype. i am so disappointed and out a lot of money. my neck is so soar
Reason of review:
Bad quality
Anonymous
Sore Neck Minnesota's finest Huckster.
Dad bought one of these due to your Non-stop commercials here in Minnesota. I used it for a couple nights when visiting . OMG, This product is filled with maybe .50cents worth of *** foam. HUCKSTER pitch-man/owner. Your a crook who INJURES people necks, not helps them. I hope you lose all your wealth from a class-action suit against you. I bet you pay your emplyees poorly, too because your obviously a fraudster.
Reason of review:
Bad quality
Anonymous
Gastonia, North Carolina
I hate these pillows!!!
They are not what you claim them to be!!!! I recomend sleep gram pillows to me they are wonderful !!!!!!!!
Reason of review:
Bad quality
Anonymous
Worst pillow, bad customer service, no full refund
I was looking for a good pillow after searching through many different ones, so out of desperation I tried MyPillow. I knew it was overpriced, but I gave it a try. The pillows arrived and I tried them for a week, two different types of firmness, and both were terrible. I then went to return the pillows under their great "money back guarantee" only to find that my purchase price of $132 would not be refunded, only $100.70, having deducted for shipping and handling and the return shipping. What a waste of money. If you want to try these pillows, which I would not recommended, buy it at Bed, Bath, and Beyond. They will take your return and give you a full refund if you are unhappy. When I called Customer Service to make my return, you can't do it online, I waited a long time to have a person in the returns section answer, then when she did answer I thought I was calling the DMV on a bad day. I would never recommend this product and I regret ever ordering it.
Reason of review:
Bad quality
1 comment
Anonymous
Globe, Arizona
Just a bunch of junk in a pillow case
I purchased the my pillow bed pad and loved that but got two pillows free with my order. I was so very disappointed with the My Pillow pillows!! I received a standard fill and a full one and the standard fill was so awful, neither me or my husband like it. My head sinks into it and it feels like I'm being suffocated. There is no support whatsoever in this pillow and I cannot believe they cost what they do. If I had not gotten these free, I would never buy them! The fuller one is still not great, they seem to be filled with small bunches of fluff with no support whatsoever. If I had not gotten them free, I would send them back but buyer beware; they are NOT worth the price you must pay. The bed pad is wonderful however and I will support that; it is comfortable and cool and helps me sleep better with this than the memory foam I had originally had on my bed.
Reason of review:
Bad quality
Anonymous
Not worth it.
I bought this and was so excited. 3 Three layers of its own "special" foam combination. I tried it for 6 months and couldn't figure out why i was hurting more than before. All this is, is 40 egg crate foam pads in one. Terrible. Thank goodness i bought mine at Boscovs. They gave me a full refund.
Reason of review:
Bad quality
Anonymous
Monroe, Louisiana
What the heck are you kidding
I can not believe any company could charge these prices for a pillow. Another American rip off!
Reason of review:
Bad quality
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