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MyPillow - Useless warranty

We purchased these pillows from Bed, Bath and Beyond and called the company after we opened the boxes and found that the pillows were lumpy and way under stuffed. Customer service told us to put them in the dryer to fluff them up. We tried that but still nothing helped. I asked them to exchange them for well stuffed one's but they refused. They said that they sell different comfort levels of this pillow and we probably purchased the wrong ones. WHAT! SO NOW IT"S OUR FAULT THE PILLOWS ARE WAY UNDERSTUFFED AND DON"T PERFORM AS ADVERTISED!! ARE YOU KIDDING ME! That salesman should take off that cross he wears on TV. It's just for show. This company is a disgraceful cheat!
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2 comments
Anonymous
#1447845

Why don't you just return it to BB&B... It's not like you ordered it off the TV...

Anonymous
#1614303
@Chris

I tried we washed the pillow first as cust . service told us and BB&B wouldn't take them back.

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Review
#1210840 Review #1210840 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$69
Preferred solution
exchange my pillow for a full one that works
Featured

MyPillow in Sioux City, Iowa - Won't be in business long!

1.9
Details
MyPillow - Won't be in business long!
MyPillow - Won't be in business long!
This pillow is so uncomfortable! It is made of small trash pieces of memory foam that make the pillow extremely lumpy. The pillow goes completely flat after just a couple minutes. I find myself balling it up several times a night just to have something to put my head on. I was so optimistic that this would be the pillow to top all pillows. I've used this pillow for one month now, hoping I would get used to it. Unfortunately, it is just as horrible now as it was the first night. I will be going back to my foam rubber pillow. DO NOT WASTE YOUR MONEY.
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Review
#1208967 Review #1208967 is a subjective opinion of poster.
Cons
  • Flat
  • Uncomfortable
  • Lumpy
Reason of review
Not as described/ advertised
Loss
$70

MyPillow - They are CHEATS

1.2
Details
My husband wanted to try these pillows but I was hesitant - however, on the last day of the buy 1 get 1 I finally agreed to order them because there was free shipping included in the advertisement on TV. When I received my bill they charged shipping so I called to get my money back. The customer service supervisor, Dimitri told me there was not free shipping in that offer. I pointed out to him that my purchase was on the last day of the offer (1/31) and that he should stand by the promotion. He basically told me I was a liar and that there had not been any free shipping for over a year. So I replied to him that when you call in the statement of the message is that I will be receiving exceptional customer service and that in light of that statement he should be willing to refund me my $10.58. He refused saying there was nothing he could do......well, why be a supervisor if you can't make decisions that will promote the business and create good will. I told him as much and he could be assured that I would do my very best to let everyone know if you buy from My PIllow you will be cheated and treated with disrespect. The whole thing about this is they are really, really rotten pillows with my inferior materials. Don't waste your money on the product and don't support a company that is greedy and rude.
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2 comments
Anonymous
#1462098

I completely agree! My offer was based on a feb 2018 tv ad that said buy two ‘Premium’ pillows and get two travel pillows free.

And if ‘you’re not satisfied for any reason, return my pillows for a “COMPLETE “ refund and ‘keep the two travel pillows as my gift’! (sic?)Well! These pillows are the worst! I tried to return.

Them but they insisted I try another color (they’re coded for head weight???...) but first I’d have to return the ones I had. Ugh & Grrrr. So I did that. Still hated them.

Called customer service two days ago. They wanted me to pay for shipping on top of the $20.00!!! shopping costs I already paid in the first damned place! On top of that, I have to also return the two free travel pillows.

They claimed that the ad I referred to wasn’t the promised or .... basically, like the comment above, I too, must be a liar. Dimitri was awful. Every other customer service representative we spoke to is awful.

This company is the worst company I have ever dealt with. I am disgusted by them and I will make a point to make sure that I tell everyone don’t buy these pillows! They are cheating liars and their pillows are just ripped up cushion foam stuffed in to a 150-200 count cotton sheet and sewn up. All for the low price (NOT!!!) of $100!

I kinda expected the most wonderful, luxurious pillows for that price.I’m so angry and cannot imagine that after all I went through with this company that didn’t follow through with their promotion and promise. Greedy, unbending horrible customer service. Hey Mike Lindell, this is all on YOU.

Perhaps it’s time you take your ‘Christian ‘ cross/crucifix necklace off your neck that you so obviously put on the outside of your blue shirt in your tv ads. Hypocrisy at its best/worst

Anonymous
#1461509

We have not heard one thing from these people - in addition, in the time that has passed since we bought these things we have found that has advertising leaves a lot to be desired. They are the most uncomfortable pillows ever!!

And, as I'm sure you have received a number of other users who have said the same thing this comes as no surprise. I contacted them to return them and again was met with no customer service and a refusal for consideration of the refund. At the price of these horrible products.

I think we should all band together and put him out of business - PERIOD. It's a shame he runs an American company .......

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Review
#1208735 Review #1208735 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$11
Preferred solution
Full refund

MyPillow - Crappiest pillow ever bought

1.0
Details
This has to be the worst pillow i have ever slept on. How this guy is still in buisness is unbelievable. I have bought better pillows at Walmart for 8$. Luckly my wife found a deal on groupon and we got two pillows for 100$ instead of 200$. Dont buy this pillow unless you want to purchase a diffrent pillow a few months later. Absolute garbage.
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Review
#1208399 Review #1208399 is a subjective opinion of poster.
Reason of review
Bad quality

MyPillow - No more My Pillow

1.0
Details
I’m glad I’m not alone with my disgust with being inundated by My Pillow commercials. It seems networks have stooped to new levels of greed. My Pillow Commercials. Enough already.
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2 comments
Anonymous
#1503130

I now refuse to watch programs sponsored by that assanine My Pillow company. Most annoying commercials ever.

Live With Kelly and Ryan? No more.

Anonymous
#1469782

I catch myself starting to dry heave every time that incessant commercial comes on. Truly an unfortunate loophole in advertising.

How can this guy spend 3, 2 minute infomercial in every prime time hour? Wish that *** would choke on a foam cube.

Someone please give him a huge hit of crack! 50 words, do they want my comment to sound like one of this Moron's commercials!!

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Review
#1207875 Review #1207875 is a subjective opinion of poster.
Reason of review
Bad quality

MyPillow - Law suit

3/16/ 2018 I was just watching the latest My Pillow advertising on TV and there are several variations from the others that caught my attention. Fewer fantastic claims and at the end somebody hands the Pillow Guy Mike an envelope and he gives a bunch of pillows to homeless people. This was odd. So I did some research. Seems My Pillow Guy got sued in 2 different lawsuits one for false claims and one for failure to pay taxes in New York. Part of the $1.1M settlement is that they have to give pillows to homeless and women's shelters. PRETTY BALLSY to include this in the commercial. Makes him look super altruistic unless you look up the facts. I slept on a foam pillow until 1986 when my 3 year old daughter inhaled a piece of foam. It rotted in her sinus cavity for about 2 months before we discovered what it was. It was truely disgusting when the doctor pulled it out. No more foam pillows for me and that's about the time manyfacturers went to fiber fill. I have spent years modifying ever pillow I've bought for the past 25 years just like Mike. His commercials are so compelling, because Man I 've been there. But alass just snake oil. I was just on the *** of ordering. Now I just can't. I'm disappointed Mike.
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Review
#1207829 Review #1207829 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

MyPillow - Don't buy it

1.0
Details
Mypillow everything there saying about it. Its not true. I would never recommend this pillow to anyone it sucks the worst pillow ever. The $10 dollar pillows at Wal-Mart are better
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Review
#1207567 Review #1207567 is a subjective opinion of poster.
Reason of review
Bad quality

MyPillow - Deep rim sleep and dreaming

4.8
Details
Fall into deep rim sleep with dreams of naked women, hunting down COMMIES and well rested, that is what you can expect from MYPillow. My wife said from the very first night, best pillow and great sleep. (Not sure if she isn't having dreams of naked women, if so I want to watch). I'm asleep in a minute , two at most. Hopefully now I have enough words in this discretion. The rain in Spain, falls mainly on the plane. Sung to the tune , the rain is Spain falls mainly on the plain. Really, I still don't have a hundred words? That or your wanting me to have a bad review.
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2 comments
Anonymous
#1454420

Keep on drinking the kook aid, this guy is making money with fools like you.

Anonymous
#1448120

I see these numerous complaints against My Pillow. I have 4 of them.

I cannot say they are better or worse than any other pillow I have used.It's impossible for any pillow to be uniformly good for everyone; we all sleep differently, are anatomically different, have diverse neck and back alignments or problems, different ages , sizes,and genders. It is a product that is impossible to objectively critique.I once bought a pillow recommended by a treating chiropractor; I gave it to my cat. Sometimes consumers have unreasonable expectations; the owner of the company is a salesman; that's what he does.

Caveat emptor. Send it back and don't buy it again.I use them; I can't say I like it or hate it; it's just a pillow.

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Review
#1207509 Review #1207509 is a subjective opinion of poster.
Pros
  • Pillow
Reason of review
Good quality

MyPillow - I HATE THIS PILLOW

1.5
Details
My husband bought me a “my pillow” when they first were advertised. Paid around $75 for it. I was having neck pain and thought this would help, wrong! My neck hurt worse for close to a year. I found a Serra memory foam that has been awesome. I DO NOT recommend the “my pillow!”
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Review
#1207158 Review #1207158 is a subjective opinion of poster.
Reason of review
Bad quality

MyPillow - Waste off money

This pillow is just awful it's lumpy, hard, and despite my attempt to pat it down it holds you neck up much to high (ironically how the guy says other pillows do in his commercial) when you first get it you think it's alright but after about a week I had horrible neck aches and would toss and turn all night until eventually I reverted back to my old pillow. Not to mention the thing cost $50!! Clearly I'm in the wrong business.
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Review
#1207104 Review #1207104 is a subjective opinion of poster.
Reason of review
Bad quality