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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been trying for weeks to receive a refund on a mypillow topper! I was told to get a refund that i needed to donate it to a non-profit organization and send the reciept with RMA # and i would ge

1.2
Details
I have been trying for weeks to receive a refund on a mypillow topper! I was told to get a refund that i needed to donate it to a non-profit organization and send the reciept with RMA # and i would get my refund! I am so frustrated, no one will answer the phone or return my call. The address they gave me returned the email! Ripping people off at a time like this is what my Mom use to call "Dirty Pool"
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ID
#1938493 Review #1938493 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Warranty
Cons
  • Wont give my money back
Loss
$333
Preferred solution
Full refund

Complaint about Supervisor

2.9
Details
MyPillow - Complaint about Supervisor
MyPillow - Complaint about Supervisor
Update by user May 19

Was for a birthday gift for a friend in Germany will never receive by the 28th of May! No monetary loss because of Abigail M.

Original review posted by user May 19
I have gotten much misinformation from Abigail M. as shes a supervisor for customer service and left a voicemail for her and never received any call back from anyone! Im very angry with the service and information I have received from Abigail M. I will be donating MyPillow to homeless as I no longer support this company if Im going to receive or not receive any help and intelligent information! Have all the emails in regards and the information and service is awful! Memory foam is where its at apparently! But this supervisor in Minnesota is below a new hire in knowledge!

User's recommendation: Don’t bother with this company!! If there’s one bad egg then it’s time to change the rooster!

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ID
#1935947 Review #1935947 is a subjective opinion of poster.
Product
Mypillow Pillow
Pros
  • Quick responses
Cons
  • Did not care
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I bought 2 my pillows 5 years ago and I love them. You can't tell that they aRE 5 YEARS OLD

5.0
Details
Since I had such a good experience with the pillows I decided to get my son one about a year ago. It was flat from the start, I put it in the dryer several times and it would fluff up put as soon as he put his head on it would go flat. I bought him another one about a month ago and the same thing is happening. Can I please get these pillows replaced, at least one of them.

User's recommendation: Yes I still would because of the experience I had.

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1 comment
Mattix
#1870877

Are you his wife?

ID
#1935597 Review #1935597 is a subjective opinion of poster.
Product
Mypillow Pillow
Pros
  • Great pillows and great sleep for my husband and me
Cons
  • Son had the opposite experience
  • Flat
Preferred solution
Deliver product or service ordered

Your service dept. is a joke?? have called three days in a row,no response,have sent a message(email), again no response. I need a return number so that i can return 2 pillows that don't work

1.5
Details
pillows are a joke,they do not live up to their advertisement . have requested a return number for 3days in a row.. no response. service dept. needs to be overhauled!!!!!

User's recommendation: DO NOT BUY FROM THIS COMPANY.

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ID
#1933576 Review #1933576 is a subjective opinion of poster.
Product
Mypillow Pillow
Cons
  • Hated it the fill is crap
Preferred solution
Full refund

Customer service

1.0
Details
Have left 3 messages for a return phone call since I was on hold for an average of 20 minutes each time I called about an order I placed. That was on Saturday morning and afternoon. It is 48 hours later and I still have had no return call. Obviously the customer service department doesnt care about you once your order is placed and they have your money. Will be returning my product.

User's recommendation: Don’t expect help from customer service!

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ID
#1933537 Review #1933537 is a subjective opinion of poster.
Location
Fitzpatrick, Alabama

Not happy with customers service cant get in touch with them wont call me back for a return item i sent back

bought 2 pillows werent happy with them called and they sent me a return lable been way over a week and havent heard nothing fro them or my money put back in my account
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ID
#1933213 Review #1933213 is a subjective opinion of poster.
Location
Pensacola, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No better than a 5 dollar pillow from walmart

1.0
Details
Great marketing sorry pillow wanted 10.00 for a return label that they e-mail to you and you still pay for shipping. I want to buy products made in USA but this one doesn't stand up to their claims. Very disappointed. A legal con man
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ID
#1931305 Review #1931305 is a subjective opinion of poster.
Product
Mypillow Pillow
Cons
  • Misleading advertising
Loss
$20
Preferred solution
Full refund

Not Happy

2.4
Details
I have sleep issues so I thought I would try My Pillow. The price was horrendous but I bought the hype. It really is just a pillow case stuffed with chunks of foam. After you have laid on it for 5 minutes the chunks shift to the unoccupied part of the pillow leaving you with no support. I am going to Wal-Mart to buy a $10. standard pillow (like I had before) as they work so much better than "My Pillow."

User's recommendation: Not worth the price.

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ID
#1929057 Review #1929057 is a subjective opinion of poster.
Location
Vancouver, British Columbia

Hated my pillow

Do not buy this pillow. I didnt have a neck problem before I used it, now I am suffering.
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ID
#1927248 Review #1927248 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

Not happy with the pillows received

I have received my pillows about 8 days ago did everything that was told to us the pillow does not keep my head up it sinks to the mattress. And I am not happy with the product. We paid $85.55 and would like a refund another thing when you call you wait and you keep getting a message that you are so busy on the phone one day I left my phone down and the same message keep coming for over an hour I am not happy My e-mail is jblimo123@***.com
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ID
#1926453 Review #1926453 is a subjective opinion of poster.
Loss
$86
Preferred solution
Full refund

Missing covers

1.8
Details
My wife bought two (2) roll and go pillows. They were received but the covers which his part of the order were NOT IN THE SHIPPING PACKAGE. CUSTOMER SERVICE IS A JOKE. NEVER AGAIN.

User's recommendation: FORGET CUSTOMER SERVICE.

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ID
#1926342 Review #1926342 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Lost shipment

4.0
Details
Order placed 4/19/20. FedEx told me that the order is lost and to contact My Pillow for reimbursement or to deliver a replacement. Tracking #392490****69, Case #051140****. Shipping address: Richard McNeill, 502 NW 87th Ave. #107, Miami, Fl. 33172. No satisfaction from customer service. Email address dickmcn1@***.com Preferred Contact: Phone #305-608-****

User's recommendation: Pillows are great.

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ID
#1925996 Review #1925996 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Mattress topper
Cons
  • Never recieved product and fighting for refund
Preferred solution
Deliver product or service ordered

I hate "MY PILLOW"

1.0
Details
Don't know why you all want to know "What happened"! You all aren't going to do anything about it.

User's recommendation: my circumstances and your circumstances may not be the same, but for myself I will not buy another "MY PILLOW" aren't going to make this man any richer than he is!

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ID
#1925828 Review #1925828 is a subjective opinion of poster.
Location
Boston, Massachusetts
Preferred solution
my solution is to never purchase another product to Mr. Lindell

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Total Rip-off

1.0
Details
MyPillow - Total Rip-off
MyPillow - Total Rip-off
Ordered two premium (max fill level) for extra support king-size pillows. There is no support. Had to modify pillow fill..redistributing fill to get support. Lost approx. 6" of length. Total rip-off

User's recommendation: Total rip-off , don't waste your money.

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ID
#1923114 Review #1923114 is a subjective opinion of poster.
Product
Mypillow Pillow
Cons
  • Rip-off
Loss
$45
Preferred solution
Full refund
1.0
Details
I have quit watching Fox new because of too many my pillow commercials. Love the programs like Hannity, Tucker Carlson and The Ingraham angle. But I got burned out on all the man and his pillow commercial. Come on fox. Find new sponsor. User's recommendation: AON news
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15 comments
Anonymous
#1939453

What do you expect from my pillow so called endorsers! They are PAID to b. s you

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ID
#1922447 Review #1922447 is a subjective opinion of poster.
Location
Rowlett, Texas
Product
Mypillow Commercial