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Verified Reviewer
1.8
Details
So yes we are in troubling times and let's face it the virus is what it is. We cannot live in a bubble forever. So seeing the commercials and knowing that this company was located in the U.S. I thought why not try there product and support them. Well they are...
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ID
#1920806 Review #1920806 is a subjective opinion of poster.
Service
Mypillow Advertisement
Pros
  • Us company
Cons
  • Bad timing to order now
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No honest about return policy. I was double charged for return shipping.

1.2
Details
I paid $84.28 for two pillows. They were very uncomfortable to me and my wife. I called to return them. They encouraged me to try another firmness/type. I did (at no charge). That pillow didn't work either, so I called once again to return. I received an email telling me that I would be charged $9.98 for return shipping to which I agreed. Truth is, they only returned $63.24, a difference of $21.04. The last time I called I finally left a message due to the long wait. Further research shows that I am not the only one to be charged more and credited less during the return process. I don't know how they justify this, and don't know if I'll waste my time to call. Lesson learned...but disappointed in an organization that claims solid Christian faith. Let your word be your bond.
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ID
#1920804 Review #1920804 is a subjective opinion of poster.
Loss
$21
Preferred solution
Full refund

Received topper 3 weeks ago didn't like it. I have been trying to return it for 2 1/2 weeks Topper will not fit back into box I need to purchase a box ineed the rma number i cant reach cust. serv

2.0
Details
no one answers the customer service number held phone for 1 hour each time I called and after one hour customer service disconnects me every time
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ID
#1919504 Review #1919504 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Preferred solution
Full refund

Product & customer service

1.0
Details
I just received my two queen size pillows. The pillows are no big deal. To anyone thinking about buying these pillows, save your time and money. They are no big deal. The lack of any type of customer service is the worst I have ever encountered. Shipping was a farce, calling customer service was an insult by being on hold for over one hour then curtly being told to 'leave a message' before being hung up on is inappropriate and inexcusable. Never again will I waste my money with this company.

User's recommendation: Do not buy.

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ID
#1918693 Review #1918693 is a subjective opinion of poster.
Product
Mypillow Standard Queen Pillow
Cons
  • Bad customer service
  • Cheap product
  • Poor shipper
Preferred solution
Apology

Bad pillow

2.0
Details
WORST PILLOW EVER GAVE ME Horrible NECK AND BACK PAIN FOUGHT IT TILL 3 AM Through IT ON FLOOR WENT BACK TO MY $3 Walmart PILLOWS 1/2 HR LATER PAIN SUBSIDED AND I COULD GET SOME rEST I FEEL SCAMMED BY FALSE ADDVERTISING
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ID
#1918313 Review #1918313 is a subjective opinion of poster.
Location
Deland, Florida

(NotPissedCustomer) I love these products.

5.0
Details
MyPillow - (NotPissedCustomer) I love these products.
I ordered my pillows first, and they arrived quickly. I am pleased with the warranty, and the quality of the product. My husband and I both sleep wellenjoy the pillows. I ordered the sheets, and I will order the towel sets this week. I love that the products are make in the USA, and that the founder openly shares his testimony. As a Christian, I love being able to support a Christian business.

User's recommendation: Don’t be discouraged by people who really take issue with a business person’s.

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ID
#1916950 Review #1916950 is a subjective opinion of poster.
Location
Pikeville, Kentucky
I ordered 2 mattress toppers 3/31/2020 order 108*******-* and 2 received. my wife doesn't like hers. I was told to return it in 60 days to a charity and get a receipt and it would be refunded because once unfolded from the large box I wouldn't be able to get it back in...
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1 comment
Anonymous
#1878007

EXACTLY what happened to me. Let the buyer beware. "Guaranteed the most comfortable mattress topper you'll ever own" ; "60 day money back guarantee".

ID
#1915912 Review #1915912 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Cons
  • Poor customer service
Loss
$245
Preferred solution
Full refund

Not true advertising

1.6
Details
I have a neck problem from bad car accident. Keeping neck level during sleep is very important. My other pillows finally gave out. Been looking for a good replacement for a year. This is by far the worst. Tried buying in store but always out. So I order online, the worst deal I ever made. Now I have bad headaches, and cannot get neck back in straight. Been calling ten days, also sending emails. They Just called while writing this. They felt my spirit.

User's recommendation: Try store only. It may work for you.

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ID
#1911858 Review #1911858 is a subjective opinion of poster.
Location
Emeryville, California

Can't get an answer to my complaint!!! no one ever gets back to me.

1.4
Details
I have called several numbers in several days about the zipper coming off in my hand on my pillow topper. I was putting the topper back around the foam block which is inside of it after washing the topper. The zipper actually came off in my hand. I purchased the topper on May 6, 2018 (2 years ago today)...Order #12132****. I should have a 10 year warranty on it. I want something done!!!

User's recommendation: Don't try to get in touch with MyPillow once you've purchased anything from them!

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ID
#1910165 Review #1910165 is a subjective opinion of poster.
Location
Scranton, Pennsylvania
Product
Mypillow Mattress Topper

Where's my mattress topper

5.0
Details
Gave me a shipping # and told me I should have it by tomorrow

User's recommendation: Wait till I see how the topper does.

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ID
#1910108 Review #1910108 is a subjective opinion of poster.
Location
Festus, Missouri
Service
Mypillow Shipping Service

Wrong shipment, can not talk to customer service, no other way of discussing order.

I order 4 (four ) queen size pillows and only received two and two small pillows. Billed for 4 (four ). I need to talk live with someone before I send the whole shipment back !!!!
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ID
#1907814 Review #1907814 is a subjective opinion of poster.
Pros
  • As advertised
Preferred solution
Deliver product or service ordered

Overpriced, bad quality, uncomfortable, smelly

1.0
Details
Despite incessant ad-claims, My Pillow is a terrible product. Lumpy, filled with random pieces of what looks like foam scraps left over from chair cushions. Vague smell of rubber. Most UNcomfortable and overpriced pillow. Forget trying to get refund. I sent mine back in November 2019. To date (5/5/20), no refund.

User's recommendation: Complete waste of money!

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ID
#1906839 Review #1906839 is a subjective opinion of poster.
Location
Hicksville, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor quality hurts my back.

1.0
Details
Said I would have to donate to charity and show prove of receipt to get money back or mail it. No charity will take it because of sanitation reasons and I can't get it back in the box to ship. They won't give me my money back as promised poor customer service

User's recommendation: Not recommended.

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3 comments
Anonymous
#1881624

mattress top no better 2" foam i had for $20.queens sheets wouldn't stay tucked in a full bed and kept sliding sideways. u got me buddy!

Anonymous
#1860214

I would never buy a My Pillow product, because Mike is a liar and his products are overpriced.

Anonymous
#1859501

I operate a charity in Kentucky. I would be interested in the mattress topper.

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ID
#1905427 Review #1905427 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Sent order
Cons
  • Most uncomfortable pillow ever used
  • Very uncomfortable
  • Took pillow - no replacement
Loss
$247
Preferred solution
Full refund

Update commercial please!

The jingle is pretty bad, butttt....much worse is the womans voice throughout the ad. I agree with the nails on a chalkboard remark

User's recommendation: Maybe I’ll be one if I can get through the audio on the commercial.

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ID
#1903903 Review #1903903 is a subjective opinion of poster.
Location
San Bernardino, California
Product
Mypillow Commercial

Speaking for my mom

When my 97 year old mother sees My Pillow commercials, she goes ballistic. She bought this pillow a number of years ago, gave it a try and hated, hated, hated it. She said it was unequivocally the worst pillow she ever put her head on and returned it. (She did get her money back, probably not the shipping cost though.) My mother buys via catalogs and sometimes tv ads. She used to buy frequently with the Home Shopping Network. Rarely did she return items, maybe a size issue with a catalog clothes item. She was completely, totally, unquestionably unsatisfied with My Pillow!

User's recommendation: Listen to Mom and stay away from My Pillow.

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ID
#1903267 Review #1903267 is a subjective opinion of poster.
Product
Mypillow Pillow
Cons
  • Pillow quality