MyPillow
Reviews and Complaints
www.mypillow.com
Anonymous
Review responses
Its obvious that employees write the bogus comments and customers write the correct ones. My understanding is they have been suied for false advertisement on the pillows and it will not take long for the mattress to follow.
Anonymous
Not "My Pillow" anymore!
Worst product ever! False advertising, and way to many ads repeating day and night that only continue to remind me how unhappy I continue to feel about spending over $100 on this product. Please America read these comments before you throw your money away on a product you can't feel with your hands until it's too late and they come in the mail. As soon as you see them you will know you should not have purchased this product. It's evident from the second you open the package that this pillow is a terrible rip-off. Thanks for listening. Hope it saves others my mistake.
Reason of review:
Bad quality
1 comment
Anonymous
Does Not Fit my Standard/Queen Pillowcases
I am very upset with the responses from MY PILLOW company. I called and emailed my issues and basically was ignored. The issue is this: their queen sized pillows do not fit a normal standard queen pillow case!!! I bought 4 My Pillows; two for each Queen bed. The pillows are shapeless, lumpy and DO NOT FIT A NORMAL STANDARD QUEEN pillowcase. It ruins my bedding display that consists of 2 Shams, 2 Pillows (my pillows), two decor pillows and one lumbar pillow. But the My Pillows slump over and it makes me so mad!!! One of the consultants told me to buy the My Pillow pillowcases and they will fit!!! The other consultant told me the My Pillowcases allow two inches a around to breathe! The other consultant also told me that she bought her pillowcases fro Target and they fit fine!!! I sent photos and she never responded. Yes, I could send them back but after waiting 4 weeks for the pillows and tossing the bax and packaging...it is too much of a hassle. They should have compensated me somehow!!! They should have acknowledged that I am right!!! And they should have made it right! I don't leave bad reviews , only good ones...but I am leaving this to bring awareness to others. Maybe My Pillow will finally acknowledge the issue I am addressing now!!
Reason of review:
Bad quality
2 comments
Anonymous
Lumpy! Not worth the money!
This is the worst pillow I have ever used....I gave it away, just after a few times of using it. I feel like I threw my money out the window. I know there is a return policy, but I just don't have the time to deal with that, and maybe the company counts on most people not wanting to bother with the added inconvenience. The pillow feels lumpy and cheep. For the money I spent on it, I could have bought many, many pillows. There is no added benefit to the pillow being washable. It starts out in the awful condition that other pillows end up in after being machine washed. I'm VERY DISAPPOINTED!
Cons:
- Pillow
Reason of review:
Bad quality
1 comment
Sandy K Hcw
Cheap, no filling, no neck support, worthless, expensive purchase
Biggest joke ever, this company has the nerve to advertise how great the pillows are...they have very little filing, do not support your neck and head...do not buy these....worst product on the market. To return them would be a nightmare because they ship them to you compressed...no way to return them the same way. It takes 15 minutes in the dryer to bring them up to size... I had to pay shipping to me and now have to pay it again to return these useless pillows? Nope, lesson learned...go to the store to see and feel bed pillows, they are too important an item to chance a mistake, such as mypillows are. Shame on them for misleading us...
Loss:
$130
Cons:
- Poor quality pillows
Reason of review:
Bad quality
Preferred solution: Full refund
Dottie Rlm
Tahlequah, Oklahoma
No good for Vertigo Person
I have Vertigo and thought I would try this pillow. Guess what it made my Vertigo worst then ever. I'm going to send them back for a full refund. I have tried everything to give these pillows the benefit but with it making my Vertigo flare up I have to return them. Just let people know it is no good if you have Vertigo. Buyer beware the pillows are not what they claim to be. I knew it was too good to be true but I tried the pillow and it failed. Hopefully I will get my money back. I'm sure they will charge me the shipping cost.
Cons:
- Not good for vertigo
Reason of review:
Bad quality
Preferred solution: Full refund
4 comments
William V Tqj
Bloomingdale, Illinois
Worst pillow ever.
Updated by user May 08, 2018
Very uncomfortable and woke up with neck pain and headache.
Original review May 08, 2018
Very bad product and a SCAM. {{REDACTED}}
Loss:
$98
Cons:
- Bumpy
- False advertizing
Reason of review:
Bad quality
Anonymous
Sick of commercials
Tired of being bombarded by the My Pillow commercials. Just plain corny!! Don’t see how they can afford to have so many commercials. The pillows feel like small rocks and the reviews are horrible for this pillow.
Reason of review:
Bad quality
Anonymous
Horrible nights sleep!
Bought two My Pillows of different fill. One pillow was the advertised White and the other was the advertised Green. My husband and I tried them for two nights. It was a horrible experience.The Second night, I woke up and got my old pillow back. My husband said My Pillow is no better than any other pillow and I agree. We are returning our two expensive “My Pillows”!!! We bought them at Bed Bath and Beyond since we thought we couldn’t wait for a mail order.
Reason of review:
Bad quality
Nick P Ooa
Don't buy it
Mypillow everything there saying about it. Its not true. I would never recommend this pillow to anyone it sucks the worst pillow ever. The $10 dollar pillows at Wal-Mart are better
Reason of review:
Bad quality
Anonymous
Not happy
Purchased two MY PILLOW from Show case in Canada My pillow will not honor the 60 day refund policy nor will the vendor. If you are thinking of purchasing them save yourself the time and frustration and just flush the money down the toilet. These pillows flatten out completely and keep you awake adjusting them all night. Calling the company got us nowhere because they were purchased from a third party store, not a fly by night operation they sell most as seen on TV items. Customer service is not a big concern to this operation,once they have the money they could care less what your opinion of the product is. All i can say is this is not any where near the best pillow i have ever slept on. That in itself is false advertising.
Loss:
$145
Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution: Full refund
Anonymous
Lumpy dumpy pillows
I bought these for a Christmas present for myself 2 weeks before Christmas. I waited until Christmas Eve to try them out. I couldn't believe the lumps and the stench of these things. So I read directions to put in dryer on high heat for 15 minutes. Ok. So it fluffed up a bit, but I had to laugh and laugh over how they were supposedly going to hold my head up???!!!! I emailed Customer Service today and was told to try washing/drying and then see how they worked. HA!~ When I said I wished a Return Authorization Number, I was told it would cost $9.98 to use one of their labels PLUS TAX. TAX??? on a label that is sent via email??? I will send my own method and will post back on whether I got the 100% refund of my $107.17. WOW!~ I got such a bargain!~!~ NOT!~ Complete garbage. I will go back to my Isotonic pillow which lasted 10 years for the initial cost of $89. Please do NOT purchase these. They are reminiscent of those chopped foam pillows from my youth: hot in summer and cold in winter.
Reason of review:
Bad quality
Anonymous
Bad, Don’t buy
This pillow goes flat after two hours of use, don’t buy it.
Reason of review:
Bad quality
Anonymous
Shakopee, Minnesota
90 day Money back guarantee 100%
My husband and I tried My Pillow for one night and we both agreed they were not what we expected. The King pillows were too thick and had a lumpy interior. I returned both pillows as instructed in less than 3 weeks, putting the return code on outside of the package. The representative assisting me said we would receive a credit upon receipt of the merchandise. The amount we paid for the pillows was approx. $140.00 plus $25.20 to return them. Our account was credited for only $89.98. So yes, we are pissed customers and will pursue this matter for a full refund. If we get no response from My Pillow we will dispute the remaining amount charged on our visa.
Loss:
$165
Cons:
- Thickness
- 90 day full money back guarantee
- Lumpy
Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution: Full refund
Anonymous
We like it
The pillow is no worse than any other pillow. What amazes me is that even a pillow has been politicized. Has anyone ever had to use an Obama phone? Well it sucks. But no one would ever dare write that correct? I have now heard it all (or read it all) pillows are now political. Unreal. What don’t you people come up with a platform for real change rather than hating a pillow for its political backing.
Reason of review:
Bad quality
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This pillow is junk will not hold head up and goes flat!!!!!!!!!!