MyPillow
Reviews and Complaints
www.mypillow.com
Anonymous
Not Happy
After seeing Mikes commercial I decided to try the "My Pillow". For the first 6 months it was great. I've now had it a little over a year and I'm not sleeping at all. It doesn't hold it's shape, it collapses on both ends and is extremely uncomfortable. I wasted $50. I'm now in the market for something better. I checked some of the "good" reviews and most of them have had their pillows for a very short period of time and like them. I would have agreed for the first 6 months but beware - this pillow does not hold up for long !!
Reason of review:
Bad quality
Anonymous
Happy Customer!!
I have had great difficulty getting a nights sleep. I have tried every pillow imaginable-from feather to foam and nothing stays comfortable and supports my neck at the same time. During a visit to Costco, a rep from My Pillow demonstrated how to use the pillow and told me what size to get. I took two home-I had to try it. Well, I had a nap that afternoon and then a good sleep that night. Today is my second day and I had another nap. I have finally gotten some sleep! I am so happy!!!!! The pillow stays where I want it and doesn't go flat like my feather pillows. It also is soft, not hard like the Tempur-pedic pillows. I actually got some sleep!!! I am so grateful! Thank you!
Reason of review:
Good quality
Anonymous
New Caney, Texas
Still wondering
i purchased a my pillow on yesterday at walmart in New Caney Texas and slept on it the first time last night. Get up this morning to registr my pillow and start reading the reviews. The store i purchased my pillow at only had small med fill pillows.I purchased my pillow because of creeks in my neck. Well woke this morning with neck still hurt. Just wish walmart would of had the different sizes and fillings so that i would of had a choice. If my neck still hurts tomorrow im gonna just die that i spent this money with no results.
Reason of review:
Bad quality
Anonymous
Deceptive advertising
After hearing promo on radio I ordered buy one get one free +2. Travel pillows. Total cost $116 dollars. Cost of one pillow was $99dollars, but WOW I was getting this miracle cure for my neck pain!!! While waiting for delivery I was shopping at Bed Bath and beyond....My Pillows for sale $49dollars each!!! I was to late to cancel the order, delivery had arrived that same day. I called customer service at My Pillow regarding price difference and was told that the store pillows are not the same quality, meaning less filling and flat edging!! I asked why this is never mentioned in the many ads on tv/radio, she said the person who took the order should have told me that there are different price ranges. My reply "What a Scam"!!! It cost me $33dollars to send the box back...Beware!! I will file a complaint with The Consumer Protection Agency stating false advertising against My Pillow Co.
Reason of review:
Pricing issue
Anonymous
Mankato, Minnesota
Not comfortable Pillow
My wife bought two pillows in July 2016, not sure why we did not send them back. I tried them out for two weeks, they are not comfortable. The patented little foam nuggets inside the pillow are not smooth, it was like sleeping on peanut packaging, poking my face. While lying on my side the pillow rises up over my face, making it hard to breath. I don't understand how they continue to sell these things! I would not recommend these pillows to anyone, I like by $20 beauty Rest pillow a lot better. If could tell HSN to stop selling them I would, people are being tricked into buying these very expensive pillows.
Loss:
$100
Cons:
- Fake commericials on tv
Reason of review:
Not as described/ advertised
Preferred solution: Full refund
Anonymous
Maplewood, Minnesota
Did not perform as advertised as when I laid my head on the pillow it offered no support and becme flat and I tried both the firm and medium
I sent three emails to them asking how to return and to what address and got no response - their advertising is very misleading and a real con! It is not a money back guarantee as they require you to pay the freight back to their plant and they can take their time in refunding! They can ship and charge your credit card in one day but takes a month to refund a unhappy customer! I would recommend to anyone to not believe something that seems to be "too good to be true" and I seriously question their laundry recommendations as the foam inside will not dry as quickly as they show in their info commercials,
Loss:
$100
Reason of review:
Warranty issue
Preferred solution: Full refund
Anonymous
Doing god's work in an overpriced pillow scam?
I was suspicious when I noticed he wears his crucifix OUTSIDE the collar of his button down shirt; protruding out like he left his fly open. Anyone who has to advertise their Christianity (or any other religion) so blatantly automatically raises warning flags for me. Then the 2 for $49 deal is NOT 2 for $49 when you try to order it, AND it does NOT include shipping. It's closer to $100 and, having checked some review sites, it apparently also costs shipping to return it?! Glad I checked it out first, I have been burned SO MANY TIMES by "as seen on TV" endorsements and dealt with so many companies who put advertising $ ABOVE product quality & manufacturing, that now I don't buy ANYTHING that I can't hold in my hands or see with my eyes BEFORE I pay anything
Reason of review:
Not as described/ advertised
2 comments
Anonymous
The worst pillow I've ever owned!
My husband was at me for some time for a My Pillow I was holding back cause I figured he would not like it so I finally gave in I purchased a My Pillow at Big Lots in Houma' LA well he didn't like it so I had to keep it for myself cause I didn't keep the receipt well guess what I hate this pillow also it hurts my neck not comfortable at all as the commercial states now I'm stuck with a pricy uncomfortable pillow I'm so sorry I made this purchase I will try and get my money back from the My Pillow site after all it's their product ...UNHAPPY MY PILLOW OWNER!
Loss:
$50
Cons:
- And price rip off
- Neck pain
- Overpriced
Reason of review:
Not as described/ advertised
Preferred solution: Full refund
Anonymous
Tarentum, Pennsylvania
Warranty???
A little over a year ago I bought My Pillow at a local Walmart (#3838). I have had no complaints until I discovered *** near the corner (for no reason what-so-ever). This was just 1 1/2 weeks ago so I e-mailed the company and notified them even though I had no receipt to show. I wrote to the web site and explained my complaint. To no avail, however, for I have not heard a word from them. The only reasonable cause for this hole in the material of the pillow is "DEFECT" and it is upsetting that no one will own up and communicate about it. I cannot even wash My Pillow because the insides get strewn all over my clothes. Thank you, Carol Curti E-mail: lawrence.curti@***.net
Pros:
- Sleep like a baby no wake up headaches
- Slept well for the first time in a long time
Reason of review:
Warranty issue
Anonymous
Not worth the price
Ok i gave into the marketing hype and purchased 2 of these direct from mypillow.com. very disappointed, it is just a foam pillow that i could buy for less at target or Walmart. It offers no support i snore worse then ever. May too much hassle to return. If you need a new pillow look elsewhere there is nothing special about this pillow.
Cons:
- All marketing hype
- Poor quality
Reason of review:
Not as described/ advertised
Anonymous
Washing my pillow
I love "My Pillow." It was recommended to me by a friend who is a nurse who has arthritis in her neck as I do. It has been amazingly helpful. It has diminished the pain. I recommended this to my husband. He doesn't have arthritis but is certain he is sleeping better because of using it. I washed My Pillow with 4 towels and washcloths. It sounded like it was best to wash with other things. I dried it (and the towels) on medium. It took about 10 extra minutes on the drying cycle. I'm happy to report that it came out great, even a little puffier than it was before.
Reason of review:
My Pillow is just as good after being washed.
4 comments
Anonymous
Pillow Sucks
Worst pillow ever. Woke up with neck pain every day. Better to buy a $10 WalMart pillow.
Reason of review:
Bad quality
Anonymous
Absolutely awful
Like laying your head on a pile of rolled up socks Hard lumpy piece of crap What a scam
Reason of review:
Bad quality
Anonymous
2 pack pillows (return problem)
I heard on the radio and television about this company called My Pillow, claiming it is the best pillow you will every own. I purchased the 2 pack of pillows. I do not like the pillow, at all - too lumpy. I tried to return (only) 1 pillow as my husband will tolerate his pillow. I was told by customer service that since it is a 2 pack, I cannot return 1 pillow. So the 60 day money back guarantee they speak of not stop is false information. It was apparently outlined (or hidden) in the terms. Customer service representative was rude and argued with me, so their so called "best customer service" is also false. I do not recommend this company or the pillows. Now I am stuck with a lumpy bad pillow that was $50.00 US.
Loss:
$100
Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution: Full refund
1 comment
Anonymous
Miracle pillow
Totally worth the money! My neck pain is seriously gone! Best pillow ever!
Reason of review:
Good quality
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i always been suspicious of people who wear religion on their sleeves.
yes and you hear AMAZING GRACE on hold for 30 min