MyPillow
Reviews and Complaints
www.mypillow.com
Anonymous
This company is a mess!
I purchased a pet bed made by MyPillow at Michael Perkins MyPillow booth at the Alameda County Home and Garden Show in Pleasanton, California, on February 18, 2017 (a Saturday). I was told that the item would ship at the beginning of the following week, and that I would receive an e-mail confirming the order and notifying me that the order had been shipped. It is now February 28 - ten days after I made the purchase - and I have had no e-mail confirmation of the order, or have I been notified that the order has been shipped. I called MyPillow's customer service number twice yesterday and was told that the customer service representatives do not have access to show orders, and that a supervisor would have to get back to me. Twenty-four hours later, and I have heard nothing. I wasn't familiar with this company at the time that I purchased the bed, but since then I have read quite a lot of Internet posts by disgruntled consumers. I paid $41.57 for NOTHING. What a rip-off. Actually, it's more like actual theft. I will report the charge as fraudulent to my bank and hopefully will be able to get the money back. BUYER BEWARE!
Loss:
$42
Reason of review:
Order processing issue
Preferred solution: Deliver product or service ordered
2 comments
Anonymous
I absolutely love it
I did a lot of research and decided to give my pillow a chance. I loved it so much that my praises led to my son taking mine and had to order another. Did it change my life? No, but it's a great pillow. Conforms to the way you wants and supports that through the night
Reason of review:
Good quality
Anonymous
Not sure
We have not even slept on our My Pillows yet. But, quality control was missing. We got out receipt that's stated two different pillows predefined. But, there is no sticker or indication of any kind on the packaging or the pillow itself to tell you which is which. And they feel exactly the same! Did I get what I ordered or not?
Reason of review:
Not as described/ advertised
Shatavia Cpi
Eden Prairie, Minnesota
Helped me and My Wife
My wife purchased a set of these pillows for ourselves for Christmas. Since then, our older pillows remain piled in a corner. We just use the My Pillow with no others to support it. We're in our 60s and I have a diagnosed sleep disorder. We have been getting a better night's sleep; so, we ordered another set. We were disappointed to learn that the MyPillow company received an F rating from the BBB after it was rated AAA+++ coincidently after Mike Lindell expressed support for Donald Trump. Is it not possible to keep politics out of anything? Nonetheless, Mr. Lindell used his ingenuity, hard work and skills to develop a successful product. I hope he sells another 25 Million soon.
Pros:
- Customer service and value
Reason of review:
Good quality
6 comments
Anonymous
Great Pillow
I seen advertisements for my pillow but wondered if it was as good as they say. My mom had one and she loved it. While visiting during Christmas she had an extra one in spare bedroom. I slept the best I have in quite a while. I tried to take it home with me but she wouldn't let it go. She ordered & sent me one, I love it. My wife would steal my pillow after I got up to go to work so I ordered her one. We sleep allot better like babies. I don't understand all the complaints about the pillow cus we have none. Yes it is a little pricey but worth the price. Made in America 100% satisfied we would recommend it to friends.
Pros:
- Sleep like a baby no wake up headaches
Reason of review:
Good quality
2 comments
Anonymous
Terrible Customer Service
My pillows were getting flat and lumpy and I called My Pillow for help. They said they would replace them but I had to buy a $9.99 plus tax shipping label. I had to send my pillows back before I got the new ones. I said ok and gave them my credit card number. The customer service rep said my credit card was invalid. I read it to her several times but she said the expiration date was wrong. I called my credit card company and they verified the expiration date. My Pillow wouldn't accept my card so I was stuck. I don't have another card to use. So besides the flat lumpy pillow, their employees are terrible. Will buy some other pillow.
Cons:
- Comfort and price
- It was very chunky
Reason of review:
Problems with payment
2 comments
Anonymous
Mypillow - Pillow Review
Worst pillow on the market. Tried it for a week and woke up with bad neck pain I decided to actually open the pillow instead of getting refund. All it is, recycled globs of foam and even found a couple pieces of wadded paper cant believe this snake oil peddler is still in business. And I even went to the national sleep foundation that they say promotes their pillow. The website says they do not endorse ANY products. Buyer beware.
Reason of review:
Bad quality
1 comment
Anonymous
Silver Spring, Maryland
Buy one get one free
The ad was for buy one get one free. So, I ordered one for the promo price of $49.95. I received one pillow. When I called the *** poor customer service, I was informed that I ordered one pillow and received 50% off. They would be happy to charge me for another pillow and give me the 50% off that one. I sent it back. They use false advertising to get you to buy and their product is not worth the asking price. I should have known never to trust the mustache. Buyer beware! Guilty of false advertising. Do not buy this product!!
Cons:
- Buy one get one free scam
- Hang up and lies
Reason of review:
Problems with payment
10 comments
Anonymous
I hate this pillow
I hate this pillow. It didn't work, I woke up with my head warm. my brought this pillow when it was the buy one get one free but she didn't even get the second one. And when I tried it I had to go back to my foam ones. All I have to say don't get it. They went from having an a to a f ranting. And that is not all I have to say I felt the pillow and it is foam pieces. And then during the night I woke up with my head burning up and I didn't like it. Me and my friend tried it and she didn't like it
Loss:
$250
Reason of review:
Not as described/ advertised
Preferred solution: Full refund
1 comment
Anonymous
Mypillow - Buy One Get One Free Deal Review
If you watch the commercial for my pillow he states that if you buy my pillow he will give you one free. He never states a price in the commercial. So I called and was told one pillow would would cost $59.00. So when I asked if that included the free pillow, I was told I would have to pay 89.00 for two pillows, so where's the free pillow.it's a scam to sell his pillows. If he says free pillow it means free pillow, not to pay 89.00 for the 2nd pillow
Reason of review:
Pricing issue
2 comments
Anonymous
Nightmare- not good night sleep
First- drawn to buy because a misleading radio ad- if you use the announcer name, you get 4 for the price of one- I received 1 pillow and it was *** from there on Two- customer service- not sure if these people get commissions for being rude and nasty Three- the Pilow is not as comfortable as they advertise- it retains heat and the foam inside is made from cheap material Four- my experience tells me scammers Five- if you don't want headaches, stay as far away as you can from these pillows- you can buy nicer pillows for much less and hassles Zsgghjkkkbvdddgfhjffxxgjkhcdfddghjkkkkkhgddddfghhhjjkkkkkkkkjh ahhh booo deeee geeee keeee seee meeee
Reason of review:
Bad quality
1 comment
Anonymous
Mankato, Minnesota
Very Overwhelmed
I was excited to buy the My Pillow after hearing about it in a commercial while watching General Hospital, so I bought one off the website being greeted by the handsome man I saw in the commercial and ordered one. after a week of waiting I finally got it delivered at my door, excited, I rushed downstairs to the door and got the blessed box and tore it open (which I shouldn't have done because I don't have a box to return it in). When I unwrapped My Pillow I had pulled it out and discovered there have been urine stains on the pillow and was mortified. I have 4 toddlers and I know a urine stain when I see one (or smell one in this case), it was actually kind of fresh if that's possible. at first, I thought of contacting the local mail and asking if the mailman was drunk on the job, but after 20-30 minutes of screaming on the phone I deduced that someone at the factory must have been drunk and just relieved himself all over my My Pillow. and after a thorough wash and inspection, the stain had disappeared. but that still leaves me to wonder why a man would just let himself loose all over a pillow. and after testing My Pillow to see if it's comfortable I felt as though I was lying on an empty sack. My Pillow felt like someone took a regular pillow and beat the feathers out of it. You can fixed a urine stain, but you can't fix a rip-off and an uncomfortable pillow, DO NOT buy My Pillow. you will be left with a half-full sack of depression. I think I'm done with big-time pillow companies for now.
Loss:
$49
Reason of review:
Bad quality
2 comments
Anonymous
Love it
Got my pillow for Christmas have never slept better and will buy two more for my camper
Reason of review:
Good quality
Anonymous
Mypillow - Pillow Review
After sleeping on the My Pillow, I went through 4 weeks of horrible neck pain and headaches, being tested at the ER for meningitis-like symptoms, which included a spinal tapp, CT of head and blood work. Followed by cough and chest congestion. None of the tests showed positive. Put the pillow away, and finally getting better. I'm 72 years old and a post liver transplant patient. What a fool I was to buy the My Pillow!
Reason of review:
Bad quality
Amauri Cft
Turned Into A Big Ball
To Whom It May Concern, My husband purchased a "My Pillow" pillow for me. In less than six months it has turned into a wad or ball of hardness with flapping material on either side. I ended up throwing the thing away. This did not occur from washing, I didn't have it that long. Absolutely money wasted. My sister just recently asked about it, because she needs a new pillow. I had to tell her your My Pillow was no good and get something else. Your commercials are nothing but lies. You should have a disclaimer or something on your commercial stating that "results may vary."
Loss:
$9900
Cons:
- Poor design- terrible results
Reason of review:
Bad quality
Preferred solution: Price reduction
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I bought two after hearing it on a radio program. I wake up with neck pain,headache, spine pain, hip pain and I have a seizure disorder and need to sleep well.
Well these pillows suck. I've emailed them and they never reply to me.
They sell MyPillow at Bad Breath and Beyond .