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MyPillow - Horrible product and experience with the company

I ordered a MyPillow travel pillow, telling the employee that I prefer to sleep on small pillows. She said, "No problem." The pillow is the most uncomfortable pillow I've ever tried. I spent two nights on it , wanting to give it a fair try, but it actually INCREASED my neck pain. When I called and explained this, requesting a pre-paid postage label, the employee (a different one) said, "You can't sleep on those pillows; they are for travel!" He also said they would never pay return postage. The owner of this company advertises that they have the very best customer service out there. I beg to differ. I don't think it's an unethical company and cannot recommend either their pillow or their customer service. Here is a photo of the pillow that "cannot be slept on."
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2 comments
Anonymous
#1291849

Thank you all. I will not buy these pillows I appreciate the warnings.

Anonymous
#1291844

Thank you for the reviews. I will not buy the pillow

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Review
#1009883 Review #1009883 is a subjective opinion of poster.
Reason of review
Bad quality

Mypillow Pillow Review

4.3
Details
I have only used it for the last few nights and I love it! Slept better than I have in a long time. No more neck and shoulder pain and no headache. I would definitely recommend it.
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Review
#1009772 Review #1009772 is a subjective opinion of poster.
Reason of review
Good quality

Mypillow - Pillow Review

Did anyone notice an ordor after washing my pillow?
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1 comment
Anonymous
#1289602

I noticed a strong chemical odor as soon as I opened the package. I had purchased two.

Took one out of package, thinking it was the packing that smelled. It was the pillow! I aired it in the sun for two days and it still reeks. It arrived rolled flat but puffed up outdoors.

Now it doesn't fit in their package to return it. Customer Service told me I have to buy a box to fit it to return, as well as pay for return shipping.

What a waste of time and money. Also, my house still reeks from these pillows.

Review
#1009563 Review #1009563 is a subjective opinion of poster.

MyPillow - I love mine!

Every product like this is specific to the user. I bought two. I absolutely love mine. My husband did not like his. He thought it was too hot. I have had that problem with every other pillow I ever tried, I am always too hot when I sleep. However, my green level My Pillow was perfect for me not hot at all. I also tried the blue one, but thought it was too firm. I can't believe there's actually a difference between the different levels, but there is. I think a lot of people are buying the ones available at stores, and it seems to be only the lightest white version that they sell at WalMart, Bed Bath & Beyond, etc. You really need to go to the website and see which one is suggested for you. I have bought literally dozens of pillows ranging from $20 to $200 and none of them fit my sleep style like this one. You can form it to whatever you need. It's extremely versatile. I know there are a lot of complaints about these pillows, but I am going to buy more to make sure I always have one available. It's the best sleep I've had in many years.
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Review
#1008785 Review #1008785 is a subjective opinion of poster.
Reason of review
Good quality
Tags
  • My Pillow Good Review

MyPillow - *** Pillows

1.4
Details
We saw mypillow being sold at our local Costco, which we love, and after we got home and opened the package we put it in the dryer as instructed. That night and every night until we decided to return it, the pillow was unable to keep it's form and became flat, which caused discomfort and neckpain. The material felt like small pieces of styrofoam that were floating around. The pillow will hold it shape, as long as you don't move at all which is impossible while you're sleeping. We called customer service to return the pillow based upon false avertising (pillow can hold it's form all night, which it can't) and they wanted to charge us $15 in shipping to return the product and would not refund us our full purchase price because we bought it at Costco, who gave us a discount. Costco very generously agreed to refund us the whole price at their loss when we realized we were getting nowhere with mypillow's *** customer service. We have since purchased a latex pillow at Costco which is awesome Bottom line my pillow is over priced *** that doesn't do what they claim and bad customer service. Avoid like the plague.
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Review
#1008610 Review #1008610 is a subjective opinion of poster.
Cons
  • Poor customer satisfaction
  • Grossly exaggerated advertised ads
  • Pillow or false advertisement
Reason of review
Not as described/ advertised
Tags
  • Horrible Product

Mypillow - Pillow Review

1.0
Details
I called a dozen times trying to return my $100 pillows and I couldn't get past the person who wanted my order number. The only thing in my package was the two pillows, a card for discount on your next order and a catalog with all their other stuff. I couldn't get anyone to understand that I never got anything in the package with any order number on it so I'm stuck with the WORST pillows ever invented
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Review
#1008192 Review #1008192 is a subjective opinion of poster.
Cons
  • Like sleeping on rocke
  • Lumps in it
Reason of review
Return, Exchange or Cancellation Policy

MyPillow in Shakopee, Minnesota - Not worth the price/ worst pillow ever

1.2
Details
This pillow does not live up to all the claims in their ads. The only one that was ok was its washability. The company is shrewd we received our 2 pillows and when I complained they told me that they were the wrong firmness and would switch them but unfortunately by the time we got the new ones we could not return them because our 60 days had passed. When I contacted the company they asked what the problem was, I told them again the pillow is terrible and never heard back again. Do Not waste money on these pillows they are not worth the price.
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Review
#1007959 Review #1007959 is a subjective opinion of poster.
Cons
  • Buy one get one free scam
Reason of review
Poor customer service
Loss
$120
Preferred solution
Let the company propose a solution
Tags
  • Horrible Product

MyPillow - Great Pillow

3.9
Details
I seen advertisements for my pillow but wondered if it was as good as they say. My mom had one and she loved it. While visiting during Christmas she had an extra one in spare bedroom. I slept the best I have in quite a while. I tried to take it home with me but she wouldn't let it go. She ordered & sent me one, I love it. My wife would steal my pillow after I got up to go to work so I ordered her one. We sleep allot better like babies. I don't understand all the complaints about the pillow cus we have none. Yes it is a little pricey but worth the price. Made in America 100% satisfied we would recommend it to friends.
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2 comments
Anonymous
#1289566

I purchased 2 pillows 10 months ago and we love them. My sister purchased 2 also and she loves them.

they do make a dent sometimes but all u have to do is scrunch them up.

they work just fine. I to have purchased several pillows over the years but these are the best.

Anonymous
#1285572

I also loved My pillow. . I have purchased my pillow for every room in our house.

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Review
#1006899 Review #1006899 is a subjective opinion of poster.
Pros
  • Sleep like a baby no wake up headaches
Reason of review
Good quality

Mypillow - Customer Care Review

4.2
Details
Purchased a My Pillow which came apart at the seem and emptied stuffing into my washing machine. I was saddened by this because they are very comfortable pillows. I called and customer service was absolutely fantastic. Not only are they replacing my pillow but also sending me an extra complimentary pillow and a pillow case set. While it was an inconvenience that created a disaterous mess, I am very happy with how the customer service handled my issue. I highly recommend this company.
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Review
#1006494 Review #1006494 is a subjective opinion of poster.
Reason of review
Good customer service

Mypillow Pillow Review

1.0
Details
Scam. I can buy a better pillow at dollar store.
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Review
#1005765 Review #1005765 is a subjective opinion of poster.
Reason of review
Bad quality