MyPillow Reviews

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Beware

This pillow is one of the worst I have ever had. First of all I am chemically sensitive and have woke up stuffed up ever since I started using it. The lack of give after a while is very uncomfortable. It loses it's ability to stay in place very quickly and just bunches up no matter what I tried to do. A shredded pillow of the same stuff at walmart is about $12.00. My daughter who got one with me says the same we wasted $100.00 and know we really got ripped off. We did everything it says to do to maintain it and it doesn't work. Live and learn. Lorene
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2 comments
#1084293

we didn't bother to return this awful pillow or try to after reading the reviews on what it was like to return. We bought on amazon a wonderful shredded pillow from linenspa for $15.99 and it is fabulous I haven't had a neck ache since using it.

It took a few days to let the latex smell dissipate and I wouldn't trade it for the "scam of the ages" My pillow.

#1165709
@PissedConsumer1084293

I wrote the my pillow review and I have to laugh as I bought the same pillow from linenspa and I love it and am still using it and haven't had a bad neck night since. Lorene

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ID
#741089 Review #741089 is a subjective opinion of poster.
Location
Spokane, Washington
Product
Mypillow Pillow
Cons
  • False advertising
  • Lumps in it
  • Entire process
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund

I won't use another pillow...

Expensive? yes. But since getting my pillow, I take it everywhere. It is the only pillow that helped reduce my chronic neck pain. I especially like the washable feature. I've had My Pillow for 2 years now so I no longer have the receipt. I'm obviously on the wrong website, but I LOVE this pillow! Now I'm going to the My Pillow website and buying one for my boyfriend because he keeps stealing mine. The 2-4-1 deal is perfect, I get a 2nd for me and he gets one to take home.
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1 comment
#1072053

I agree. I love this pillow.

It doesn't flatten in my experience and adjusts to my position easily. Considering buying another one (or two).

ID
#740691 Review #740691 is a subjective opinion of poster.
Location
Fargo, North Dakota
Product
Mypillow Pillow
Pros
  • Slept well for the first time in a long time
Reason of review
Lives up to the billing!

Love My Pillow!!

We bought our My pillows about 3 years ago. We both have back and neck problems and we just love them. My husband used to go thru 2 to 3 pillows a year (we tried every kind). He has had the same My Pillow since we bought them. They conform to my neck to support it but don't push my head up in the air. As long as you wash them every 6 to 8 weeks they keep their loft very nicely. The conform to what you need for support. We love them!
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ID
#740615 Review #740615 is a subjective opinion of poster.
Location
Wheaton, Illinois
Product
Mypillow Pillow
Pros
  • Supports my neck perfectly without pushing my head up in the air
Reason of review
Best pillow there is!!

Caused sever spinal pain

First of all the pillow is not smooth. It feels as if it is full of knuckles pressing against my scalp. The first and only time I used it I woke up 4 hours later with severe pain from the base of my neck to bottom of my spine. Thier guarentee is to add or remove fill. It takes one time for person to learn not to put thier hand in a fire to learn it hurts.That's what they expect me to do with my neck and spine again and I had to pay for return shipping. STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!
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ID
#740538 Review #740538 is a subjective opinion of poster.
Location
Southington, Connecticut
Product
Mypillow Pillow
Reason of review
Not as described, Guarentee is bogus
Loss
$25
Preferred solution
don't make promises you can't keep
New Reviewer

False advertisingg?

How does on order one pillow and get the second one FREE. Should my quantity be entered ad 1 or 2? Please clarify you order form. I see no code entry for this advertised special. Shipping costs are ridiculous as well. Get your act together if you would like me to order. Your buy one get once free was seen on TNT network on TV but I can not find this advertised offer on your web page. Please correct you online information to agree with your TV advertisements. Only when this is corrected will I consider placing an order. Your sales web page is ridiculous. Get your act together.
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1 comment
#1070069

I had no problem finding the web page or using the buy one get one free promo code. I haven't got my pillows yet but I bought 7 for each family member so I will have plenty of feed back when they arrive.

ID
#740535 Review #740535 is a subjective opinion of poster.
Location
Agawam, Massachusetts
Product
Mypillow Commercial
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

My Pillow

I have owned the my pillow for about four years now, I had not had any issues before, but for the last six months or so, when I wake in the morning, both of my shoulders are aching and sore. I then decided to try a conventional pillow and since then all is fine. I do not know if this is because the my pillow has gotten old and lost its support of if my body has just changed, but now having a different pillow, I am convinced it was the my pillow. My understanding is that it is guaranteed for ten years, how do I submit the pillow for warranty review?
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ID
#740331 Review #740331 is a subjective opinion of poster.
Location
Rockford, Illinois
Product
Mypillow Pillow
Reason of review
Warranty issue
Loss
$50
Preferred solution
I would like a new pillow

Bad Pillow

I bought two full size my pillows and they were a waist of money - cheap material. I basically put one on my guest bed and I sometimes use one to hug when laying on my side. These pillows are not comfortable to rest your head and should cost no more than 20 Dollars. Even at a 20 dollar price - I would not buy. This is typical TV *** and the number of commercials says it all about this product. My pillow would not sell by word of mouth - only a barrage of commercials keeps this product around.
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2 comments
#1071121

This review has enlightened me enormously! I have been thinking backwards.

I had believed more commercials meant more happy customers,more money for Ads.Yikes, more commercials could equate to needing more unreferred, first time suckers!

Reputable products only need a few weeks, returning & referral customers will continue to grow sales. The same ad running for months or years is evidence of little or no consumer excitement.

#1069741

This pillow is about as comfortable as a boulder. It hurt my neck and my back. I had to see a chiropractor and the first thing he said was "you're not using that advertised pillow, are you?"

When I threw it out I felt better almost immediately.

Donnie G, age 79

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ID
#740171 Review #740171 is a subjective opinion of poster.
Product
Mypillow Pillow
Cons
  • Product not good
Reason of review
Bad quality

False Advertising - Terrible Customer Service

We watched the infomercial where they were advertising 2 for the price of 1 for around $39. They were showing full sized pillows. It never mentioned that this was the travel sized pillow! We placed the order and when we received the miniature pillows, we called to say we got the wrong order. They said no, that's what we ordered, so when I said I want to send them back, they told me I had to pay for the return shipment. When I pointed out that this was not "world class customer service" as they advertise, the rep simply shrugged it off like she hears this 100 times a day. Don't waste your time or money on MyPillow!
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2 comments
#1073763

Actually.... If you were paying attention, you would have noticed the advertisement DOES make mention of the actual size of the pillows.

Perhaps you were too intoxicated by the rush of "getting a deal" to notice? Perhaps you're only whining around the internet to get some "freebies", discounts, and wallow in your anger... Get real!

This was YOUR error, so the staff was correct in blowing off your absurd demands. It's good to see retailers not caving in to your type.

#1069513

Thank you for your review,I was going to order these pillows until I read your review.

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ID
#740085 Review #740085 is a subjective opinion of poster.
Location
Kalamazoo, Michigan
Product
Mypillow Pillow
Cons
  • Misleading advertising and poor customer service
Reason of review
Poor customer service
Loss
$10
Preferred solution
Reputable companies will send you a pre-paid mailer so you can ship back the product without cost to the customer. These are usually e-mailed so you can get the same day and simply print and paste on the package.
New Reviewer

Mypillow Pillow Review

We bought two about 3 years ago. Over one hundred dollars for the two of them. Different softness/hardness. No difference. Washed them and they aren't the easiest to get dry and they do not return to original shape, but they're okay. Definitely would not buy again or recommend them. Way, way over priced!!!
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ID
#740048 Review #740048 is a subjective opinion of poster.
Location
Palmetto, Florida
Product
Mypillow Pillow
Reason of review
Bad quality

Mypillow - Pillow Review from Northfield, Minnesota

Mypillow. Buy one get one free. The only problem is there is not consistancy in these pillows. Of the ones we dought one is perfect one is hard. My wife and i kept fighting over the perfect one. I lost out and she uses it. I called mypillow they said, because of the different type of foam they use they are all different. If i wanted an exchange pillows i would have to pay shipping. I call it badpillow. I now use my foam pillow from WalMart.
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2 comments
#1069963

No guarantee no consistency of product

#1069876

Wow, they actually admitted they use different foam in some pillows??? How can they be consistent ??? How dumb

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ID
#740028 Review #740028 is a subjective opinion of poster.
Location
Northfield, Minnesota
Product
Mypillow Pillow
Reason of review
Bad quality

Mypillow - Pillow Review from Newland, North Carolina

These people don't know what there talking about. Doesn't sound like any of them have actually used a my pillow or can't follow directions for starters when you get your pillow it comes smushed up in a box the directions say to put it in a dryer before you use it which fluff it up and give it back shape other wise it would be a smushed up flat pillow And would not be comfortable .I bought my husband one as a gift and we battle over the pillow its that good.It is expensive that's why I haven't bought myself one yet I'm going to get my children one for Christmas this year maybe my husband will get me one.:)
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1 comment
#1069900

The first night I used my pillow. I slept through the whole night without waking up!

ID
#740002 Review #740002 is a subjective opinion of poster.
Location
Newland, North Carolina
Product
Mypillow Pillow
Reason of review
Good quality

Pricing

They advertise: buy one, get one free they charge $99.97 for that. Yet if you only need one pillow, it's a price of $49.99. How is that buy one, get one free? They lie from the start. I won't buy anything from them. It's an obvious scam just like Clear Choice dental...my girlfriend went there and they wanted $47,000.00 to implant new dentures, when she had already had all of her real teeth pulled. It's more than I paid for my house. No way to justify that price just like this *** pillow thing..what a rip off. Go get yourself a good goose down pillow from the Amish. That's a decent pillow
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ID
#740000 Review #740000 is a subjective opinion of poster.
Product
Mypillow Pillow
Reason of review
Pricing issue

Mypillow Pillow Review

Received two pillows large followed instructions put in dryer for 15 minutes one came out fine the other was leaking material from a tear called them they are making me send one back before I get a new one must rebox
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ID
#739765 Review #739765 is a subjective opinion of poster.
Location
Sparta, Georgia
Product
Mypillow Pillow
Reason of review
Bad quality

Mypillow - Pillow Review from Jersey City, New Jersey

Horrible pillow made of poor quality. It's a ripoff to spend 100 dollars on this product. They also give you the runaround when trying to do the return. To top it off they encourage you to use "their" return label for 10 bucks so they can make more money off you.
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1 comment
#1069540

I absolutely agree that there is an enormous runaround for returns. Their recommendation for pillows (weight etc.) is very inaccurate and I couldn't return the inappropriate pillow for a price less than the cost of a new pillow.

I hesitate, a bit, to say I feel scammed but not by much.

Their customer service is awful and absolutely designed to prevent repeat business.

ID
#739588 Review #739588 is a subjective opinion of poster.
Location
Jersey City, New Jersey
Product
Mypillow Pillow
Reason of review
Bad quality

Love My Pillow

I ordered two Premium pillows (not the Standard) with the side gussets - 1 Green and 1 White. (Not sure if that makes a big difference on some of the other reviews) Loved them so much we ordered two more! I had a seam split in one and contacted the company and sent them a picture. I received a replacement (along with a smaller pillow) in less than a week. I like that I can fluff it and wash it and throw it in the dryer. No more neck pain for me and I can swap between the two pillows depending on if I am sleeping on my side or back or even on my stomach.
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ID
#739230 Review #739230 is a subjective opinion of poster.
Product
Mypillow Pillow
Reason of review
Good customer service