MyPillow Reviews

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Rip Off!!!

I had this great idea of buying 8 king size, premium my pillows. That would be 8. Three of my family members out of 8 liked the pillow. I tried to return them, then there's where it gets good. It will costs $14.99 + the shipping fees(each) to return the pillows. Really?????? Then they don't have return labels. Simply return them!! Really????No so smart on my part. My pillow hurt my neck, gave me a headache and was so deep and squishy, I hated it. I tried and tried and did not sleep the entire night, trying to get use to it. Impossible for me and 5 family members. Don't waste your money. If you don't like it, kit's not worth sending it back. That's the real catch!!!
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1 comment
#1204192

Wow, I've got stuff to sell you.

ID
#583074 Review #583074 is a subjective opinion of poster.
Location
Emory, Texas
Product
Mypillow Pillow
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Full refund
New Reviewer

It's a Racket!

My husband fell for the ads on the radio by prominent radio personalities who obviously just get paid for their so-called opinions. The pillows are just overstuffed with nothing more than foam pieces, not supposedly "interlocking" construction and are the most uncomfortable things ever made. This company should be sued by a class action lawsuit for all their false advertising and outright lies about helping medical conditions, etc. I have never been so "pissed off" at a company, EVER! I wish I could list every item that they lie about; but, suffice to say, their entire business model is untrue. They make the money by not expecting people to return the items and then charging them $9.99 to return them. It's a racket!
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ID
#582524 Review #582524 is a subjective opinion of poster.
Location
New Jersey, United States
Product
Mypillow Pillow
Cons
  • Quality
  • Price
  • Comfort
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund

Deceptive pricing

I ordered from the My Pillow website. Believing I ordered 2 pillows, I received one and waited more than a week for the other one to arrive. I finally contacted their customer service department and was advised I only ordered 1 pillow. I think their ordering system is very deceptive. I will be returning the 1 pillow I did receive, because of the above problem and also because it simply is not worth the money. I usually end up switching to my old pillow during the night. It doesn't seem to be a queen size pillow and it is very flat. Plus I was expecting it to arrive in a box as they show on TV, but it came squished and rolled up as tight as it could be. Kind of seems like false advertising to me.
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ID
#582322 Review #582322 is a subjective opinion of poster.
Location
Eureka, Missouri
Product
Mypillow Pillow
Reason of review
Not as described/ advertised
Loss
$57
Preferred solution
Full refund

Mypillow Pillow Review

Pillow caused me to wake my slumber with major back pain and head ache; which i do not suffer from. I dont have back problems. My husband contunues to snore. The pillow is very lumpy(small peices if foam is small lumps) False advertising i say..what a disappointment. .can get better cheaper pullows for Walmart!
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ID
#582218 Review #582218 is a subjective opinion of poster.
Location
Toronto, Ontario
Product
Mypillow Pillow
Reason of review
Bad quality

Cheap Memory Foam

It's a pillow made from cheap memory foam and hawked on TV to gullible couch potatoes. What do you expect? None of the junk you see in similar commercials is worth two cents. "Buy one get one free" and "If you call in the next 11 minutes ......" and "But wait, there's more" are three phrases that should tell you "forget it'! Stay away from products you see advertised with these gimmicky phrases and don't even bother watching the infomercial nonsense. Buy established products from established retailers and stop supporting the scam artists. They're laughing at you all the way to the bank.
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ID
#582165 Review #582165 is a subjective opinion of poster.
Product
Mypillow Pillow
Reason of review
Bad quality

Mypillow - Pillow Review from Omaha, Nebraska

Um, sorry if this sounds rude, bit I think it's pretty clear on the website that one pillow is ($100) and the second is "free". You need to type im the BOGO promo code in order the deal to go through the ordering system correctly. Now, I will admit that ($50) IS expensive for a pillow. BUT, I've spent hundreds of dollars on different kinds of pillows, hoping they would help me sleep better, and not hurt in the morning. MY PILLOW is the only one that has helped me! I do still get migraines, and I also have Chronic Myofascial Pain Syndrome (which basically means I have chronic "muscle" pain in my neck and shoulders). The pillow hasn't "taken my pain away" like some customers have said. It's hard to explain, but when I lay down on my MyPillow, I feel like it almost "cradles" my head, neck, and shoulders... almost like it "absorbs" the heaviness that gravity puts on my body. I LOVE my MyPillow, and my husband finally tried it, and wants his own!
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3 comments
#944700

The "commercial" plainly says $10, not $100!

#930698

I cannot understand that because I find it is the worst pillow I ever slept on . I find a 5.00 pillow at xWalmart is more comfortable

#944704
@PissedConsumer930698

I buy a couple of $5.00 pillows at Dollar General or Fred's & replace them every 3 or 4 months when they go flat. I always have fresh new pillows, no washing, at very little cost!

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ID
#581729 Review #581729 is a subjective opinion of poster.
Location
Omaha, Nebraska
Product
Mypillow Pillow
Reason of review
Good quality
New Reviewer

My Pillow is the most uncomfortable pillow I have ever used. The company ignores my concerns and didn't work with me on returns.

I ordered the My Pillow. First thing, I never received any receipt from the company that I had purchased the item. I received it in a plastic container with no invoice or any information on returns. When I contacted the company they gave me instructions on returning it. When I sent them back a message to let them know it did not come in a box, which they said I needed to return it in, and that there was no invoice or return info with it, no shipping label to attach, they totally ignored my email response. I know they received the email because it was marked as read. I have still had no response. After all the advertisement of how great this pillow is and how wonderful the return policy is, I am surprised I cannot return it for a refund.
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1 comment
#933249

Put it in dispute with your credit card company. That's what I did.

It's what everyone should do.

I'd love to see this guy behind bars. ( she said as she continues to have excruciating pain after a week having STOPPED using the piece of *** she used for only 3 nights)

ID
#581313 Review #581313 is a subjective opinion of poster.
Location
Cape Coral, Florida
Service
Mypillow Advertisement
Cons
  • Pillow
Reason of review
Not as described/ advertised
Preferred solution
Full refund

Refund

had a terrible time getting a refund for pillows i wasn't satisfied with. first of all, trying to reach anyone in the customer service department was totally frustrating. (the order desk by the way is available 24/7no waiting) finally went to their website and emailed them. they supplied me the authorization to return the merchandise for the refund less 2 way shipping charges. i have yet to see the credit on my credit card. an expensive lesson in dealing with this infomercial BS. the minnesota bbb and az attorney generals office also contacted them on my behalf. a customer should not have to go through all this hassle.
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ID
#581058 Review #581058 is a subjective opinion of poster.
Location
Phoenix, Arizona
Product
Mypillow Pillow
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$135

ORDERED, CHARGED FOR BUT NEVER RECEIVED

I order my pillows from an on line advertisement and never received them. The item was charged on my credit card and when I contacted the company to get a refund they told me the item had been shipped. I waited a few more weeks and contacted them again at which point they refunded my shipping charge for the inconvenience but the pillows have still not arrived. I again contacted the company asking for a full refund and they told me they would check with the Canadian company to see what has happened with the pillows and let me know. Two weeks later I am still waiting and more frustrated. A poor lesson learned on ordering something on line. Is there not a Better Business Company that can do something about companies like this. So much for customer service department when the customers do not get any satisfactory service and they keep ripping off customers. I guess that's how these companies make their money, by cheating the unsuspecting customers. For every ten orders charged they don't ship the item and just let the customer try to get back their money, what a joke!!! ANOTHER FRUSTRATED CUSTOMER :(
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ID
#580678 Review #580678 is a subjective opinion of poster.
Location
Halifax, Nova Scotia
Product
Mypillow Pillow
Cons
  • Customer service
Reason of review
Problem with delivery
Loss
$119
Preferred solution
Full refund

Not at all satisfied with these hard lumpy pillows.

I purchased the one pillow at $100 and the other came free. My husband and I both agree these are horrible pillows. Very uncomfortable and hard. This is just a big rip off. On the TV commercial, they show the pillows being packed up in a box. It comes in a plastic bag. The charge was $109. 97 on my credt card statement. They said I would get free shipping however, that was for one pillow only. There was a charge of almost $10. for the shipping. I am going to return the pillows tomorrow. They say it takes 30 days before my credit card will be credited. I will write a comment after I see if this refund comes back to my credit card.
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2 comments
#936911

Please don't buy $100 pillows. A pillow is a very disposable item with a usable life of a few months at best.

A "BeautyRest" pillow from Wal-Mart is $10 to $12, and is time tested (as are other name brands) as best value. If you don't like it, take it back.

$100.

Pillows? Please....

#928682

These are terrible pillows. Don't know what to do with them other than just throw them away.

Way to stiff and hard.

Impossible to sleep on. What a waste of money.

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ID
#580187 Review #580187 is a subjective opinion of poster.
Location
Canoga Park, California
Product
Mypillow Pillow
Reason of review
Bad quality

My Pillow is not worth more than $10., in fact it should be 2 for $10.

Their TV ad shows the pillows being packed into corrugated boxes. Wrong! They arrive in a white plastic bag that looked like it had been stored in a dumpster. The pillows contained a chemical smell. Followed their instructions to run them through our dryer before using them. When we slept on the pillows they went partially flat during the night. We puffed them up again for a few nights, but they were no better than a $5. pillow. Finally we decided to return them because My Pillow says they will return your investment up to 60 days. We met all the criteria and returned them. Their RMA process is very slow, when you call them, they tell you to leave your phone number and they will call you right back. Not sure if they mean within your lifetime. They subtract $10 from the $119 for postage, AND we had to pay $15 for returning the pillows. I have called them twice to find out what if anything was the problem of not receiving $94 ($119-$10-$10 =$94), to date they have NOT returned my call. Even though a "recording from Mike" telling you they will call you right back. That is NOT true. Mike needs to be told, Denial is NOT a river in Egypt. He states, My Pillow will give you the best nights sleep ever, not true. Another great American ripoff. Would suggest keeping your own pillow, and if you like it, keep it, and buy another one when you need to replace it. You'll save $100 and you won't have to pay postage both directions.
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ID
#579992 Review #579992 is a subjective opinion of poster.
Location
Naples, Florida
Product
Mypillow Pillow
Reason of review
Bad quality
Loss
$120
Preferred solution
Full refund

Poor quality, deceptive sales tactics

Bought 2 for 1 pillows at mypillow.com because of a TV ad. The pillow was nothing like I anticipated after viewing the commercial. The pillows were so lumpy, not even possible to sleep on. Then they want to keep some of my money to return it. They say it takes up to 30 days for refund. I called them after I tracked the return and they said that it automatically defaults to 30 days to refund your money, "on their cycle". So with that said, I would never recommend them for pillows or doing any kind of business with them.
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ID
#579434 Review #579434 is a subjective opinion of poster.
Location
Aurora, Illinois
Product
Mypillow Pillow
Reason of review
Bad quality
New Reviewer

Not refunded for a topper return

Purchased a my pillow topper in oct 2014 for $296.59,used it for one night's sleep,had a pain in back and neck for two days had to stay on my couch,Had to contact them twice for a return label which they charged me 29.95 for the return, which was the first week of November 2014, As of now January 6 2015 i still have not received my refund and left messages for them to call me back because when you call their number, they always say that the wait time is extremely long we will call you back shortly...BAD COMPANY TO DEAL WITH.........
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ID
#579252 Review #579252 is a subjective opinion of poster.
Location
Tobyhanna, Pennsylvania
Product
Mypillow Pillow
Cons
  • Customer service
Reason of review
Warranty issue
Loss
$297
Preferred solution
Full refund

Scam

this pillow is the most unconfertible scam I have ever onder it is not evey worth it it is so hard a hate it it said buy one get one free but they were 50 dallers and then we talked to customer service they said it was worth 100 it is such a scam never under any circumstance buy this dumb pillow. It is the most dumb thing ever it is not not even comfortable it is the worst pillow I've spent money on in my entire life. I think these people so much because I'm dyslexic I'm not even going to use spellcheck this thing.
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1 comment
#926718

Hi. You have 2 months to return the pillows.

If you complained to them & they didn't help you....

You Call your credit card company & tell them they did not back their

Product and you want to dispute the Charge, they will reverse the charge on your credit card. Good luck!

ID
#578736 Review #578736 is a subjective opinion of poster.
Location
Clackamas, Oregon
Product
Mypillow Pillow
Reason of review
Bad quality

HORRIBLE PILLOW

I agree this is a HORRIBLE PILLOW!!! It leaves marks on your face from all the lumps and bumps. You try and rearrange it...no help!!! I'm telling you the pet pillows might be ok, but these pillows are not fit for humans!!! I bought one from the infomercial, when you didn't get 2 for 1 (a few years ago). The reason I am coming forward now, is because I keep seeing the tv commercials, over and over. Same guy, same *** mustache, lying through his teeth. They just hope you purchase the pillows but don't follow through to return them!!!!!
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9 comments
#929220

I meant to say, they are now hawking this on QVC, ALONG WITH THE REST OF THE JUNK, THAT THEY SELL!!!!!!!

#929219

They are now hawking this PO

#928829

Thanks for the heads up! We were about to order those pillows from that commercial and then I noticed 96 complaints....all seem to be well founded....not going to waste our hard earned money on that ***

#928530

Wow!!!! You sure like exclamation points!!!!! I mean you REALLY like them!!!!!!

#926118

Thanks I was about to order this scam

#924869

It totally HORRIBLE PILLOW. And really few will go out there way too return.

WORST OF ALL IS seeing in Bed bath Beyond is carrying. pillow sucks !!! The box it c,ones is more expensive than the pillow. I've been in the textile industry for years.

In quoting prices for customer. The packing alone was so expensive that it was impossible too do.

IM TOTALLY DISGUSTED Mike. I will be sure to birth slap "sleep yadda yadda bull ?!,&$@ bull total LIE

#924870
@PissedConsumer924869

Let me be clear. Sleep center of America is a scam & so is Mike from Mypillow .com . 100% SHEISTER

#925296
@PissedConsumer924870

Agree 100%.

#925293
@PissedConsumer924869

I totally agree with the above review. Nothing

but a rip off.

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ID
#577571 Review #577571 is a subjective opinion of poster.
Location
Llano, California
Product
Mypillow Pillow
Reason of review
Bad quality