MyPillow
Reviews and Complaints
www.mypillow.com
Anonymous
Denver, Colorado
Mypillow - Pillow Review from Denver, Colorado
Sent the two pillows back today. Terrible material, felt like little frozen peas, and never lived up to their promises. No support for my head, but that was the major reason I bought it. Going to Costco to check out gel pillow that stays firm and cool.
Reason of review:
Bad quality
1 comment
Anonymous
Los Angeles, California
Mypillow Standard Queen Premium Pillow Review
This pillow sucks. Surprised QVC would allow such ***. Sending back ASAP!!
Reason of review:
Bad quality
Anonymous
Chicago, Illinois
Review in Furniture and Decor category from Chicago, Illinois
Thanks for taking the time to write. Your efforts have convinced my family and I that we should NOT BUY this product.
1 comment
Thai Nak
Eatontown, New Jersey
Company a Rip Off! Pillow terrible, mattress topper worse, return a nightmare - Do NOT buy their products
Ordered two pillows, impossible to sleep on and then find out there's several variations but have to pay shipping each time; then not learning my lesson ordered their new mattress topper -- did not solve ALL my mattress problems. However, return a further nightmare because I could not squeeze the queen sized foam topper (which had doubled in size) back into the original container. After repeated attempts to get help from customer service -- who actually said that they had NO idea how to "shrink" the foam back to original shipping size -- I repackaged it and returned it. The result? My Pillow deducted almost $100 from the original $400 cost as a shipping surcharge -- for not using the original box!!! A total ripoff!
Loss:
$100
Cons:
- Return policy
- Customer service
Reason of review:
Poor customer service
Preferred solution: Full refund
Anonymous
Pickens, South Carolina
Mypillow Pillow Review
One of the worst pillows I have used. Very over priced. Inside migrates away, leaving only outer fabric.
Reason of review:
Poor customer service
Anonymous
Chicago, Illinois
Mypillow Pillow Review
How can a porous fabric be antimicrobial?? Is this a pharmaceutical pillow infused with penicillin? How can a comfy pillow be resistant to microbes? FALSE ADVERTISEMENT!!! ONLY IN AN OPERATING ROOM WILL U FIND "ANTIMICROBIAL" SURROUNDINGS!!! ONCE THAT SEAL IS OPEN, ITS NO LONGER STERILE!... MAKES NO SENSE!
Reason of review:
Bad quality
Anonymous
Thomaston, Georgia
Horrible pillow
This is the worst pillow I've ever slept on,hard sponge,fabric is rough,overpriced,tried washing and kept knocking my machine on error the sponge inside is to heavy when wet and machine can't spin water out we had to take out and squeeze out by hand.Had to run dryer on high three times still did't get dry,very dissatisfied with these pillows I would not recommend any one to buy these pillows.I think all promotions should be banned this is very false information and yes I was to get suckered into being a believer BOY WAS I WRONG I should have read reviews before ordering.
Loss:
$120
Cons:
- Pillow
Reason of review:
Not as described/ advertised
Preferred solution: Let the company propose a solution
2 comments
Anonymous
Brentwood, Tennessee
Mypillow - Pillow Review from Brentwood, Tennessee
They don't have enough fill inside the pillows. I bought the BLUE fullest fill. The inside fill doesn't stay locked in place so half the pillow flattens within an hour or two. I am constantly turning pillow around as refluffing doesn't give me enough lift and the back half of the pillow gets all the fill after the front half that I am sleeping on loses the fill. The problems would be solved by double or triple the amount of fill inside the pillows
Reason of review:
Bad quality
Anonymous
Summerville, South Carolina
Mypillow - Pillow Review from Summerville, South Carolina
Returned my order of 2 pillows and never saw a refund so I checks the tracking number and it said they had received them so I figured I would see the refund shortly so I threw the tracking receipt away never saw the refund so I called and they said they never received the pillows back and without the tracking number there was nothing they could do. This is a scam on there part because I'm sure there are people that do not hold on to there tracking number receipt and if they do this to everybody and make them produce the tracking number or not get a refund then the don't refund your money. I have thought about this and I know it is a scam because the pillows suck and the my pillow company sucks too. Don't be a fool and by there product and get caught up in their scam.
Reason of review:
Problems with payment
1 comment
Anonymous
Saint Paul, Minnesota
Waste of natural and human resources
I bought 2 for my son for his birthday and paid for fast delivery as it was close to the day. It went as expected. Then I bought 5 go anywhere for xmas gifts. When I got my conformation they changed it to 4 pillows and a king size pillow case. I called and they fixed it. I chose standard shipping because I planned ahead. I kind of thought it would be about 5 days. They shipped it to Chicago with DHL then DHL took it to the Post Office and shipped it back to Shakopee. It took the full 14 days to wait for it..... yes that's right ship a package 12 minutes away from the factory. This is a huge waste of natural and human resources. So everyone that pays standard shipping in Minnesota can expect your order to be shipped at least 2 states away. How *** is that? I have no clue if they are any good but I'm real tired of bombarding commercials too.
Cons:
- Customer service
Reason of review:
Processing & logistics
Preferred solution: Hire someone to sort in state orders to keep the delivery in the state. Duh
Anonymous
Ponte Vedra Beach, Florida
THIS IS A BIG RIP OFF HYPE
THE BIGGER THE T-SHIRT YOU WEAR - THE LONGER THE PILLOW IS. SAME STUFFING FOR ALL. PILLOW FLAT AS A PANCAKE AFTER A FEW MINUTES ON IT. I WASTED A BUNCH OF MONEY ON 4 PILLOWS. WHAT A RIP-OFF. THE PERSON ON THE PHONE SAID THERE IS NO LENGTH DIFFERENCE. THAT IS NOT TRUE. I AM LOOKING AT A MEDIUM AND AN XL SITTING TOGETHER AND ONE IS CLEARLY 2 INCHES AT LEAST, LONGER. SEEMS LIKE ONE OF THEIR PILLOWS IS NOT ENOUGH, AND TWO OF THEM TOGETHER ARE TOO MUCH. WASTED MY MONEY. YOU NEED TO ENTER AT LEAST 100 WORDS SO I DONT KNOW WHEN THAT IS.
Cons:
- Goes to flat to quickly
Reason of review:
NO DIFFERENCE BETWEEN MED AND XL
Anonymous
Portland, Michigan
Mypillow - Pillow Review from Portland, Michigan
We recently received two pillows and we love them. We have slept soo much better. I would recommend them. You people with such negative reviews need to get a life and appreciate the good things we are lucky to be able to get. I am pissed at you losers.
Reason of review:
Good quality
4 comments
Anonymous
Colleyville, Texas
Mypillow Online Order Review
Worst purchase I have ever made online - totally overhyped --claims are bogus
Reason of review:
Bad quality
Anonymous
Granby, Massachusetts
Mypillow - Pillow Review from Granby, Massachusetts
I ordered 2 of the my pillows. It was suppose to be buy one get one free. I only received 2 pillows. They make you think you'd be getting 4. Very misleading. It's a scam. The 2 pillows were $120 with shipping. Way overpriced. Avoid their fraudulent website. The pillows aren't that great.
Reason of review:
Pricing issue
2 comments
Anonymous
Murrieta, California
It will cost you $35 to "own" even if you return it
pillow simply is not as advertised. Hot and clumpy. Support was firm per the label, but was actually weak. Woke first morning with the pillow looking like it smashed in where my head had been. It is not cool to sleep on. The $34 cost to "own". I bought it and had it shipped. $100 plus $17 shipping. Did not like the product, got RMA number and spent $17 to ship back to My Pillow. Got my $100 back, but it cost me $34 to do it. Bad product, small size, not as advertised. DO NOT BUY this product. Bed bath beyond is cheaper and better
2 comments
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I have the cool foam. Yes its cool for about 15 min.
I wake up in the middle of the night because of the heat buildup.
I then switch to my old spare pillow because even flipping the cool foam won't help as it's one sided for the cool feature. And, is why I'm now looking at MYPILLOW.