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MyPillow in Paradise, Texas - I don't know how any of you even managed to place the order - as bad as the web site & Customer Service is !!!

I DON'T own this pillow, and GLAD that the web site is so awful, that it caused nothing but frustration for me - which then compelled me to Google "complaints about mypillow.com" - for this brought me here, and apparently saved me money and future frustration,.... and how sad that this "Mike" guy doesn't post contact info for himself, becuase I'd give him an earfull. 1). The banners on the site, that offer the buy-one-get one free, take prospects to the "next" window, that does not allow for adjusting the type of pillow on each pillow, unless one clicks the area at the top 2). Though the buy one get one free is CLEARLY advertised on the site, without the promo code - the shopper is out of luck, and needs to fight with these people to overcome that, and FINALLY "Kayla" offers another site, to get this code 3). When back to the site to place the order with the code, it's like pulling teeth and of course,.... you know the rest of the story, after I had to calm myslef down so I don't get a stroke over needing to fight to buy something from this company ! EVERYTHING HAPPENS FOR GOOD REASON, and if this was a situation where I'm at the register, checking out, and had to go through this much *** I'd leave the product there and simply walk away - but I'm glad that this occurred now,...prior to make the fatal mistake of purchasing this product, for it led me to these reviews and thank you Lord for saving me from yet another one of life's frustrations ! THANK YOU all here for posting your experiences.
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Review
#622903 Review #622903 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100000
Preferred solution
Please GO OUT OF BUSINESS - to keep people from getting a stroke from your process !

MyPillow in Worcester, Massachusetts - A piece of ***!

1.0
Details
It was nice for 2 months, then after the pillow started wrapping around my whole head, covering my ears, I stopped using it, after paying $160 for a "proven" product! I was pissed! I went back to it months later, was still ***! So I washed it, like they said, What a big Freaking Mistake. Took me hours in a machine, had to take the piece of *** out 7 times and carry it upstairs to the bathtub to try and wring it out during the cycle and almost ruined my washing machine. And then another 2 1/2 hours on high dry, and still didn't dry it alone. I would like to strangle the *** on the commercial who said he "invented it". And *** your review fees!
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1 comment
Anonymous
#989896

Thank you! My husband wanted me to order these pillows but after reviewing all the negative comments, I will definitely save my money. Thank you all for your reviews.

Review
#621505 Review #621505 is a subjective opinion of poster.
Cons
  • Freaking price
Reason of review
Bad quality

MyPillow in Massillon, Ohio - Lumps

1.0
Details
When I first received my pillows they were O.K. pillows. I bought two of them. They seemed comfortable for the most part and I liked them. I then washed and dried them and right away they became very lumpy. Then they were very uncomfortable due to the lumps. Became too firm as as well as lumpy. I am very disappointed. These pillows are a scam as far as I'm concerned. I am a sleep tech. in a sleep lab and it's hard to believe that these pillows won an award from a sleep association. I wouldn't want these pillows in my lab. I'm sure the patients would complain.
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Review
#621257 Review #621257 is a subjective opinion of poster.
Cons
  • Bad product
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

MyPillow in Poway, California - Pain in the neck pillow

1.0
Details
This is a terrible pillow. I do not understand how My Pillow got some sleep award. The pillow hurt my neck the first night and after the second night, I decided to return them. When I returned them, I paid shipping (24.00) to return the pillows and turns out I lost the 9.98 from the original shipping as well. What a rip off! Lost 35.00 for nothing! Their customer service is not helpful at all. I will never buy an online item that is not found in the store again. I am a pissed customer. I will tell all my patients not to buy this worthless, harmful pillow.
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2 comments
Anonymous
#1193144

Aeris Memory Foam Travel Neck Pillow with Sleep Mask, Earplugs, Carry Bag, Adjustable Toggles and Velour Cover, Black

http://the-specialoffers.com/NeckPillow.html

Anonymous
#971149

If you got one for $35.00 then you pronanly did get a dud. I paid 75 for mine and i love it!

worth every penny!!! Do you mind telling where you purchased?

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Review
#621168 Review #621168 is a subjective opinion of poster.
Cons
  • Fine print
  • Return policy
Reason of review
Order processing issue
Loss
$35

MyPillow - Review in Furniture and Decor category from Walnut Creek, California

5.0
Details
I bought my first my pillow in 2005 and then I bought my 2nd a year later.I love it. I cant sleep with any other pillow. Whenever I travel, I roll it up and take it with me. Thanks for such a great product. I love it.
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2 comments
Anonymous
#996872

Nice try at trying to seed a good review on a POS product.

Anonymous
#972849

I couldn't agree with you more... I bought mine 2 years ago.

I take My Pillow with me when I have to travel. I wonder if these negative posters know they are supposed to put the pillow in a dryer (on medium) for 15 minutes before using it for the first time?

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Review
#620973 Review #620973 is a subjective opinion of poster.
Reason of review
Good quality

Pillow Review

1.3
Details
This is absolutely an infomercial marketing scam, the pillows are terrible. You can get better pillows for half the price at any of the big box stores. Don't fall for it! I did and you can't return them after you put them in the dryer which is required.
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Review
#620851 Review #620851 is a subjective opinion of poster.
Reason of review
Bad quality

MyPillow in Shakopee, Minnesota - Poor Customer Service

I ordered the pillows on 3/25/2015. After reading poor reviews I called and cancelled my order within hours speaking to Kevin at My Pillow. He said he cancelled the order but my order had already been sent on to another computer & didn't know if it would be sent. I called my bank the next a.m. & stopped my payment but somehow the next day the money was taken from my account. I also alerted FedEx by an e-mail which was tracking the items & wrote refused-DO NOT DELIVER!!! I spoke to 2 ladies at my pillow-one on 3/26/2015 & one on 3/27/2015 & was told the package was sent & to just refuse the package & return to the sender. Upon arrival on 4/2/2015 I wrote refused, return to sender as advised & took them to the post office myself. I have called the company & was told there was no documentation that I was told to send them back that way. I am going to my bank & will claim fraud if I do not get my money back soon. I would NOT BUY THEIR PRODUCT as their so called CUSTOMER SERVICE is VERY POOR!!!
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1 comment
Anonymous
#1052208

After just a few months our pillow's seams starting coming apart and there were pieces of foam in the bed. Pillow.com customer service which self proclaim they are "exceptional" told me "oh well".

They wanted me to return the pillow at my won expense and once returned they would send a new one.....so just how many nights am I sleeping without a pillow???? These pillows are just too expensive to have seams come apart....better off with Walmart pillows!!!

Review
#620651 Review #620651 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Problems with payment
Loss
$110
Preferred solution
Full refund

Mypillow Pillow Review

I have had my pillow for a year or so, it has lost shape it is very uncomfortable
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Review
#620469 Review #620469 is a subjective opinion of poster.
Product
Mypillow Pillow
Reason of review
Bad quality

Mypillow Pillow Review

I bought this pillow. When I washed and dried it came apart and the stuffing fell out. I was pissed to spend that much money on a pillow to only have it a few months. Not worth your money that's for sure.
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Review
#619592 Review #619592 is a subjective opinion of poster.
Product
Mypillow Pillow
Reason of review
Bad quality

MyPillow in Seattle, Washington - Buy one get one free is a total scam.

Ordered 2 pillows online with the code given on TV and only received 1 pillow. When calling customer service they said that I did not understand the terms and they would send me another pillow but charge me - oh yes they were so kind to waive the shipping charge. This is definitely a bad company with bad marketing tools. Senior citizens are very much vulnerable to this terrible scam that is happening on a daily basis. Learn your lesson people and don't buy something advertised that seems to good to be true. Definitely a big SCAM and feeling very angry! Big SCAM
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Review
#619590 Review #619590 is a subjective opinion of poster.
Product
Mypillow Pillow
Reason of review
Problems with payment