MyPillow

The advertisements for the My Pillow claim it is the number one pillow recommended by the National Sleep Foundation. Of course it is.

The only products recommended by the National Sleep Foundation are the My Pillow products and that is because the National Sleep Foundation was founded by the My Pillow company for the purpose of being able to engage in what many would call false advertising. Why would anyone pay over $100.00 for a pillow sight unseen when you can purchase the best pillows on the market from Wall Mart or Bed Bath and Beyond for under $25.00? Furthermore, the head of the My Pillow company claims to be a "sleep expert".

Really? Where did he obtain his "degree"?

I have to say, buyer beware. I ordered the mattress topper and it arrived with a tear.

The same day it arrived I sent customer service a photo, and also showed where part of the topper had been glued. Who ever shipped it knew there was a problem. The topper is vacuum sealed and I could not imagine getting it back into the box. The resolution from customer service was to donate it to Salvation Army or Goodwill, get a receipt and they would send a new one.

My problem is that I live in a small town in Colorado. We only have Habitat for Humanity and they do not accept soft bedding donations. The closest Goodwill/Salvation Army is a 2 hour drive each way. Their solution to this was for me to ship it back at my expense.

They also said I could cut it up into small pieces to ship it back at my expense. Long story short is we settled for a 20% refund. You need to be aware that if you get a defective topper, it will become your problem. I have their pillows and now the topper which is usable and comfortable, but I am not sure how long it will last with the tear.

Very poor quality control and totally unsatisfactory customer service. It is unimaginable that they would send out a product with a defect that they tried to glue back and make it the problem of the customer.

I have never been more disappointed in a company or customer service. I ordered a mattress and foundation from My Pillow.

We received the foundation in defective condition. First of all, the parts were not contained and were all over the box and several were missing. Secondly, It did not fit together right, even after watching their video. We decided to rigged it so we could go ahead and use it since I didn't have a bed, having already sold mine.

When we attempted to put the slats on, they were about 1 inch too wide for the foundation and 5 inches to short lengthwise (the slats were encased in material). I called their customer service and was asked to send pictures, which I did. They sent an email telling me I could donate the topper, which is not the problem. I called them and spent several minutes waiting, just to be told that they would send a new foundation out.

We are in our 70's and live in a townhouse which has 3 floors and FedEx delivered to our garage. We had already carried the box up and were not interested in doing that again. We asked for a refund and they could come get the other one if they so desired. This was their solution: Feel free to donate it to a charity and get a receipt to send to them before sending a refund.

I asked: Why would I take all that part, carry it down three floors, rent a truck and take it to a charity for their opportunity to deal with a defective platform foundation, which they will just have to dispose of? The answer: That is what Mike wants and they will take it. That is just ridiculous. My Pillow claims to have the best customer service on earth, yet they don't listen nor understand what the customer is needing when it was their fault the problem existed in the first place.

We have given up and have held the foundation together the best we could with braces and our own screws (many were missing from them), cut the slats down to fit the bed and have placed the mattress. This truly is ridiculous and so uncaring by this company and I would NEVER recommend them to anyone, ever.

These are the kind of people that make Christians look bad to the world. My Pillow, you should be ashamed of the way we have been treated.

I am a 67 year old woman that wasted my money on these sheets. They are advertised as the softest sheets you will ever own.

Absolutely a false statement! The sheets are very thin and rough feeling. Supposedly 400 count, I would be surprised if they are 200 count.

They also came out of the dryer horribly wrinkled. Sometimes when you put wrinkled sheets on the mattress they will straighten out somewhat.

These only got worse!

The only thing I like about them is the color. It is light mahogany and matches a dominate color in my comforter.

I guess I will keep them because, according to other customers, they are a hassle to return and receive a full refund.

But I will never buy from this company again. They need a class action lawsuit filed against them for lying about their products.

My wife and I have been loyal customers of My Pillow for decades having enjoyed both pillows and sheets of many types. We are also loyal customers of LL Bean primarily for jackets and also their lovely but expensive slippers.

We had continual issues with their interior fuzzy liners prematurely wearing out in the heel area after less than one year of use.

As such, we decided to try My Pillow slippers in November 2021. After one year I can tell you with absolute certainty that they build a much better slipper on the interior. No premature wear anywhere on the inside.

However, unlike all my five worn pairs of LL Bean slippers, the soles of their slippers have prematurely failed.

This is puzzling since their ads show multiple layers of sole material. We expected much more sole life given that NONE of our multiple pairs of LL Bean slippers have worn-out or failed.

We would like to continue our loyalty to My Pillow but this incident is giving us second thoughts.

Dates photos are attached