MyPillow
Reviews and Complaints
Shipping costs
ORDER NEVER DELIVERED/No customer service!!!!
Preferred solution: Full refund
User's recommendation: SCAM! DO NOT ORDER FROM MY PILLOW! NEVER RECEIVED MY ORDER AND IT'S IMPOSSIBLE TO REACH CUSTOMER SERVICE. When I started tracking my order on Dec. 16, 2021, it was still in Minnesota and remained there for a few days, then, in Ohio. Yet, Fedex claims it was delivered December 16, 2021. That's an impossible miracle...to deliver my package the next day when it was still in Minnesota. A HOT SCAM! SAVE YOUR MONEY. For such a religious man, Mike Lindell, he is nothing more than a scammer, low-life, and dishonest thief.
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Verified Reviewer | Stockton, CaliforniaI was told my order would be delivered today and just called customer service and it said it was being prepared for shipment
No customer service once you place the order. YES I AM PISSED AND VERY DISSATISFIED!!! I was notified that my order would arrive today 12/20/2021..I just called and the recording said it was being prepared for shipmentso when will it arrive now?
- Speed of shipment
- Shipping speed and tracking
- Ship my order
Preferred solution: Deliver product or service ordered
User's recommendation: NEVER
Shipping Takes Too Long
User's recommendation: Buy From Another Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy
Preferred solution: Full refund
Item still not recd by USPS
TOWELS ARE GARBAGE
it hasn'tzero response from these crooks
- Made in pakistan
- Never called me back
- Shipping charges
Preferred solution: Full refund
User's recommendation: GO TO WALMART>>>THIS STUFF IS OVERPRICED CRAP
Very dissatisfied with customer service
I ordered two sets of towels. Expedited versus standard shipping was poorly explained at the time I put in my order.
Since I wanted to be sure to get merchandise for Xmas, I asked specifically whether my order would be treated differently depending upon shipping option. The representative said, No. It will be put in when the order is processed, not how it is being shipped. Since I had over three weeks for the shipment to make it in time, I chose standard shipping.
Luckily, I checked with customer service a week after placing the order. I discovered that the towels had not yet been shipped and they would not be arriving by Christmas. I was told that I could switch to expedited shipping, or cancel my order, i.e., in order to get them by Xmas, I had to change my shipping to expedited, paying more for such service than if I would have originally chosen that option 10 days ago! I am an elderly person on a fixed income in her late 70s.
I wanted to support the company because I heard that it had been unfairly targeted. I had a very positive image of the company before this order. After this experience, I would NEVER recommend the company - not even to my worst enemy! This company nickel and dimes the customer.
Keep in mind that I am a lifelong MN resident who feels strongly that it is important that we support our local companies.
I am STILL worried that my order won't arrive on time and in excellent condition - issues I never had before I dealt with the company's customer service staff. Julie A
- Lousy customer service
User's recommendation: Find another company!
Impossible to return items, towels are terrible
- Impossible to return or refund
- Overpriced
Preferred solution: Full refund
User's recommendation: Do not buy from MyPillow
Bad Product
- Most orders you had in stock
- Quality not up two standers
Preferred solution: Apology
TERIBLE RETURN SERVICE
User's recommendation: BUY FROM SOME PLACE ELSE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible pillow, terrible service
I ordered a pillow and it came all scrunched up as normal. I ran it through the dryer and it fluffed up nicely.
But then each night when I used it, it go hard and lumpy again unless I ran it through the dryer.
I decided I didn't need to have "pillow maintenance" in my daily routine, so I decided to sent it back. That's when the real problems began.
Customer service was a joke. No answers to emails and hen you call they put you on hold, and you have to listen to gospel music while you wait. Finally got through to someone and they sent me an authorization to send the pillow back.
They said I would have to pay $10 to do so.
I sent the pillow back and instead of getting $29.99 back, as I paid #39.99 for the pillow I only got $20.
What an unscrupulous business! He should take that cross off his neck!
- Poor quality bumpy
- Shorted me on my refund
Preferred solution: Full refund
User's recommendation: NEVER DO BUSINESS WITH THIS COMPANY!!!
Pissed
User's recommendation: Don’t buy!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service
- Poor service
Preferred solution: Full refund
User's recommendation: Would not buy from my pillow
Never got what i ordered
User's recommendation: do not order from them may never get what you ordered
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Same here. Very difficult to navigate returns.
Feel they make it difficult so you give up. I still haven't received my refund.