MyPillow Reviews

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Caution When Checking Out on Mypillow.com - Free Shipping May Not Be Free After All

Caution When Checking Out on Mypillow.com - Free Shipping May Not Be Free After All
Caution When Checking Out on Mypillow.com - Free Shipping May Not Be Free After All
On May 7, 2017 MyPillow.com offered me free shipping in the process of purchasing a two pack of pillows. Then on the last screen as I entered my credit card and gift card information, they took away the free shipping [after accepting my gift card of $10]. Love your pillows, but I am confused. Are you offering free shipping or not? Is a gift card mine to spend? The gift card does NOT say "cannot be coupled with any other offer." I tried to get back the free shipping offer back but it was gone, nada, nothing. No deal. Poooof it disappeared. So I was forced to pay for shipping. Go figure.
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1 comment
#1401375

Damn! That figures!

I was just about to order 2 "MyPillows" for $19.95* until I read the reviews! That's BS Mike!

But, Hey, YOU got Rich as *** and Consumers got ripped off, lied to, misrepresented, etc. *** YOU!!

Featured
ID
#1044229 Review #1044229 is a subjective opinion of poster.
Service
Mypillow Shipping Service
Pros
  • Pillows
Cons
  • Free shipping policy
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
Let the company propose a solution

Mypillow Pillow Review

We bought 2 pillows. At first the pillows were firm & comfortable. After about 4 months the foam shifted and instead of one firm pillow they seemed uneven. Tried washing & spinning in the dryer. They would not go back to their original shape. We do not recommend these pillows.
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ID
#1012577 Review #1012577 is a subjective opinion of poster.
Product
Mypillow Pillow
Reason of review
Bad quality

Mypillow Pillow Review

I have only used it for the last few nights and I love it! Slept better than I have in a long time. No more neck and shoulder pain and no headache. I would definitely recommend it.
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ID
#1009772 Review #1009772 is a subjective opinion of poster.
Product
Mypillow Pillow
Reason of review
Good quality

Great Pillow

I seen advertisements for my pillow but wondered if it was as good as they say. My mom had one and she loved it. While visiting during Christmas she had an extra one in spare bedroom. I slept the best I have in quite a while. I tried to take it home with me but she wouldn't let it go. She ordered & sent me one, I love it. My wife would steal my pillow after I got up to go to work so I ordered her one. We sleep allot better like babies. I don't understand all the complaints about the pillow cus we have none. Yes it is a little pricey but worth the price. Made in America 100% satisfied we would recommend it to friends.
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2 comments
#1289566

I purchased 2 pillows 10 months ago and we love them. My sister purchased 2 also and she loves them.

they do make a dent sometimes but all u have to do is scrunch them up.

they work just fine. I to have purchased several pillows over the years but these are the best.

#1285572

I also loved My pillow. . I have purchased my pillow for every room in our house.

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ID
#1006899 Review #1006899 is a subjective opinion of poster.
Product
Mypillow Pillow
Pros
  • Sleep like a baby no wake up headaches
Reason of review
Good quality

Mypillow - Customer Care Review

Purchased a My Pillow which came apart at the seem and emptied stuffing into my washing machine. I was saddened by this because they are very comfortable pillows. I called and customer service was absolutely fantastic. Not only are they replacing my pillow but also sending me an extra complimentary pillow and a pillow case set. While it was an inconvenience that created a disaterous mess, I am very happy with how the customer service handled my issue. I highly recommend this company.
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ID
#1006494 Review #1006494 is a subjective opinion of poster.
Service
Mypillow Customer Care
Reason of review
Good customer service

Mypillow - Standard Queen Premium Pillow Review

I am soooo glad i did not read all of the reviews of my pillow before i purchased them or i would not have bought them from all the nasty reviews they received. I personally LOVE my pillow and could not be happier (well i guess a cheaper price could make me happier) but other than that... i love it... my husband also loves his. Have been using them for about a week now and have none of the complaints others seem to have. They arrived quickly, they plumped right up before putting them in the dryer, they do not go flat overnite, they do not smell funny, and they seem durable.....my only complaint would be the price, it is only a pillow after all.......but i do really like it and would recommend them to others.
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2 comments
#1286863

Well you suck cuz it's each to their own... I have two and I love them...

#1286388

Well,your dumb. Pillows sucks.

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ID
#1002356 Review #1002356 is a subjective opinion of poster.
Product
Mypillow Standard Queen Premium Pillow
Reason of review
Good quality

Surprise! A satisfied customer!

We ordered two pillows about a year ago. A bit pricey but my memory foam pillow was shot. After several nights of fluffing into different shapes I found a shape that was very comfortable for me and I continue using it. It is probably the best, most comfortable pillow I ever owned. I don't intend to wash it (because of several other bad experience reviews) but when was the last time you ever washed and dried a pillow? That is what the pillow case is for... to keep the pillow clean! I have had no issues to discuss with customer service, but I usually find that any customer service rep will treat you better if you do not yell at them or trash their product when discussing an issue.
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ID
#996787 Review #996787 is a subjective opinion of poster.
Location
Lincoln, Nebraska
Product
Mypillow Pillow
Pros
  • Phone sale and quick delivery
Reason of review
Good quality

Very Happy with Pillows

We bought at Costco and was $40 a pillow for Queen. We were told we could return in 60 days, and that it has a 10 year warranty. I don't worry about Costco purchases cause I know they are strict about people following thru. It's been very comfortable for us, but took us a few weeks sleeping on it before we realized we were sleeping thru the night better and not 'waking up' so much tossing and turning. I don't understand the issue about plumping, it's easy to do, and it keeps shape and no matter which way I choose to lie, it supports my neck, due to the small pieces. Maybe people had some kind of unrealistic expectations? If you don't give it some time, you may not realize how much it eventually helps. But everybody is different, so who knows? My only concern now is about washing them now, from some of the comments left here. I'm a clean freak so would do that part often if I could? Has anyone washed it and NOT had a problem doing that?
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1 comment
#1276542

I washed my pillow and it is just the same!! It washed and dried nicely

ID
#996574 Review #996574 is a subjective opinion of poster.
Product
Mypillow Pillow
Reason of review
Because I sleep well with it!
New Reviewer

Nice Customer Service

I called my pillow to ask for a refund. Following the phone prompts my call was routed to customer service within 2 minuyes. The lady who helped me asked the reason for wanting to return the product. When I explained, she informed me that there were 2 other versions with less fill. She arranged to ship one of each for me to try and sent me a return label at no charge. I was informed that once I decided if I liked either one, I could exchange the other pillow for the one I liked, or at that time I could return both pillows if I did not like either. All these comments about bad customer service are probably a result of busy holiday volume and the resultant wait time that it takes to process a return. My customer service person was terrific.
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ID
#993906 Review #993906 is a subjective opinion of poster.
Service
Mypillow Customer Care
Pros
  • Customer service
Reason of review
Good customer service

"My Pillow:" So Far So Good

Ok, so I may be in the minority here, but I bought mine a week ago at Bed Bath and Beyond. Because of my size, I bought the "Firm" pillow. It cost $49.95. While there, I priced several of their other high end pillows and found them to be the same price or more expensive than My Pillow. Long story short; I've had chronic neck pains every morning until I starting sleeping on this pillow. It has helped considerably. I don't know how long the support will last, but it seems to be holding it's shape fairly well. I'm happy with the product and just might get another.
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ID
#990272 Review #990272 is a subjective opinion of poster.
Product
Mypillow Pillow
Pros
  • Neck support
Reason of review
Good quality

Mypillow - Pillow Review

GREAT PILLOW SLEEP ALL NIGHT
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1 comment
#1270977

If these pillows are so Dam Great Why Do They Have To Advertise Them 10,000 Times On TV? I bought 2 At Bed bath & Beyond and They are terrible!

They Are Lumpy And The Corners Dig Into Your Neck!

The Big Scam Of Buy 1 Get 1 Is Nothing But That A Scam! Stick with A Goose Down It's A lot Better!

ID
#989472 Review #989472 is a subjective opinion of poster.
Product
Mypillow Pillow
Reason of review
Good quality

Mypillow - Pillow Review

Why am I seeing this pillow advertised for buy one get one free when in all actuality, it's even more expensive than in the stores and that doesn't include shipping. This pillow is so way over priced even though I'd absolutely LOVE to have one but I will not be dubbed into paying far too much for a pillow. I'm so very disappointed, I could cry. There's no reason whatsoever for a pillow to be this expensive unless it's filled with gold.
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3 comments
#1267074

Buy bamboo pillow. 10x better for $30.

#1267008

Why r u rating it a 3.6 when you are complaining

#1266848

If you did not buy the pillow then how can you rate it..especially 3.6???

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ID
#986486 Review #986486 is a subjective opinion of poster.
Product
Mypillow Pillow
Reason of review
Pricing issue

Best pillow ever!

I am confused by the negative reviews. I have two My Pillows and the travel My Pillow. Both my husband and I agree that they are the best pillows we have ever used. I have arthritis in my neck and these are the only pillows that I am comfortable sleeping on. The travel pillow is good to use on a plane or train but too small to use in a hotel. I have begun taking my full-size My Pillow with me when I travel. It compresses down enough to fit in a suitcase. I bought the two regular sized ones as a Today's Special Value on QVC and they were very reasonably priced.
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4 comments
#1268185

Hey Anonymous go Trump sore loser

#1266338

What would even compel you to come on a site for angry consumers to leave a glowing review of MyPillow ? Doesn't make much sense....

#1266689
@PissedConsumer1266338

Why not leave a glowing review if that's the experience you've had with a product/company? Not everyone has had horrible experiences with MyPillow. I've had my MyPillow for almost 8 years; I received it as a gift when I was deployed to Iraq. My husband subsequently stole it from me, so I had to get him one of his own so I could get mine back.

When it comes to false advertising, no two people are created equally, just like no two pillows are. So regardless of claims, why would anyone think a single pillow would cure all which ails EVERYONE? This is a result of uninformed consumers who are gullible, too lazy to do the research, or illiterate and cannot read the details/fine print.

Regarding the BOGO issue, give me a break. This insinuates that EVERY mattress company in the country has a BBB rating of "F" because they are running the same "sale" year round. Or how about the times you go to the supermarket and the shelf tag says "sale price!" But when you move the "sale" tag, it's the same as the normal price? Does every supermarket also have an "F" rating? Or all of the other companies with infomercials stating "but you have to call within the next 5 minutes!" They must all have "F" ratings, too.

Barb Grieman of the Minnesota BBB is an *** for stating MyPillow's marketing "isn't fair to businesses in the same industry." Life isn't fair, missy. It's called competition, deal with it. It's nice you've joined the ranks of delicate snowflakes in California and New York, but it's time you come back to reality and acknowledge that it's silly things like freedom of speech that set us apart as the greatest nation in the world. If you're dumb enough to believe everything you hear, you deserve to face whatever consequences there might be.

And for the *** who think they're going to get rich with their class action lawsuits: The only ones who get rich are the lying, cheating lawyers who choose to represent you. So enjoy your $10 settlement payment. Now you can go to Walmart and get 4 pillows. Let me know what kind of sleep you get.

For the record, I stumbled upon this site by accident trying to find information about all of the "drama" surrounding MyPillow lately, considering my personal experiences with the company. I'm sure there are some people on this site who have legitimate issues, but from the looks of it, most consumers are just passive agressive crybabies who don't have the genuine desire or know-how to pursue their problems directly with the companies in question. Every issue I've had with any company has been resolved by contacting customer service. Yes, there have been times I've had to be persistent. But for the few times it hadn't worked out exactly as planned, I figured out that most companies (big ones, at least) have some kind of "executive/corporate response address." As long as you're reasonable and put forth an ounce of effort, most companies will be eager to assist. For the rest of you with real problems and who have exhausted all other means, I hope these companies come to their senses and help you out.

#1266082

Reads like a paid defensive comeback

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ID
#985790 Review #985790 is a subjective opinion of poster.
Product
Mypillow Pillow
Pros
  • Sleep better with it
  • Comfort
Reason of review
Good quality

No problem with pillows! Middlesex, NC

I ordered two pillows in November after filling out the form and deciding what level would be good for me. I wasn't sure if this was the correct level so after the pillows arrived and I used them I called Customer Service and they sent me two additional pillows that were two different levels. I had 4 pillows for about a month. After testing all levels, I decided on the ones I ordered originally. I was emailed a pre-paid label and sent back the latter two pillows. I have not detected an odor with any of the pillows and customer service has been very decent to deal with. I have found there is a hold time when calling or I was unable to leave a message so I have just emailed and communication has been great. No complaints thus far!!
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4 comments
#1266337

How much did that pre-paid label cost you? I suspect this review is a "plant" because if what you say is true you are one of the very few people I have seen come on this site for angry consumers to leave a good review about MyPillow. I suspect the few other good reviews are fake as well.

#1266035

Hmmmm: I ordered 2 my pillows and they seem the reich ones for me......

#1265958

I find Anonymous's comment odd. What does hitler have to do with a pillow? You should be ashamed.

#1265323

Gotta love the Golden chain around his neck with the cross on it. Anytime you see a salesman like that run. Usually the biggest hippocrate since Hitler.

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ID
#984387 Review #984387 is a subjective opinion of poster.
Product
Mypillow Pillow
Pros
  • Seem to be better than the last feather pillows i used
Reason of review
Good customer service

Mypillow Pillow Review

I normally sleep OK, but do tend to toss & turn because of the pillows. However, since using My Pillow, I no longer toss & turn. It's the best pillow I've ever slept on. I know it's a little pricey, but it's American made, it's excellent quality and, as we all know, you get what you pay for.
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ID
#983867 Review #983867 is a subjective opinion of poster.
Product
Mypillow Pillow
Reason of review
Good quality