Unclaimed
MyPillow
Reviews and Complaints
430K
CLAIMED LOSSES
4.4K
TOTAL REVIEWS
3.3M
PAGE VIEWS
20
ISSUES RESOLVED
MyPillow Net Promoter Score (NPS)
-10
low
NPS
-100
100
- 45% Promoters
- 0% Passives
- 55% Detractors
MyPillow's estimated NPS of -10 considered to be low. 45% of users would likely recommend MyPillow to a friend or colleague.
Customer Satisfaction
MyPillow Reviews
Pissed customer
You could start by answering calls like you use to 24/7 Now you only answer for sales which is a big dent in your customer service I would like a call fro Your customer service department asap, my number is 949 201-**** If I dont answer leave a voicemail with a number to your customer service department that answers Thank you
ID
Location
Upland, California
Refund/scam
100% money back guarantee... except you don't get all your money back, if you ever get any. It's been a month and still, I've not got mine. Now that I see how their customer service (doesn't) work, I will not be placing any future orders. I guess, if I ever want to see (a portion of) my refund, I'll have to file a small claims against them. Horrible experience. If you email them, they just play dumb and pretend you hadn't already got an RMA and sent the product back... WOW, other online companies process returns in days, or even hours... NO EXCUSE.
User's recommendation: Shop elsewhere.
ID
Location
Houston, Texas
New Reviewer
Trying to return with no luck!
I purchased slippers and the spray to protect them. Spray never came, and I needed to return the slippers because of size. Called several times and was told they were very busy and someone would get back to me. I E mailed them and got a E mail that said the same. More than three weeks ago! Your service stinks!!!! I will not be buying anything from this company again! Very disappointing and expensive experience, that will never happen again!
User's recommendation: Go shopping to a store that won't take advantage of you.
ID
Location
Grand Island, New York
Loss
$110
Preferred solution
Full refund
New Reviewer
I can’t talk to anyone. No information on how to refund or send back a product that is not acceptable
I cant talk to anyone. No information on how to refund or send back a product that is not acceptable
ID
Location
Tacoma, Washington
Pros
- Wrong discription
Cons
- Horrible costumer service
Preferred solution
Full refund
New Reviewer