Don't waste your money, go to a store and buy a better pillow, many choices. These things do everything they are not supposed to and nothing they claim to do.
I had to sew one of my pillows as it was unfinished when it arrived. Worst night's sleep I've ever had on these junkers. That guy that owns the company gets on t.v. and makes out like he is so up and up, don't swallow his lies.
I have not attempted to contact customer service after reading reviews on them, why get any more angry than I already am. You can find much better pillows at stores that cost a lot less and are far better quality.
Reason of review: Not as described.
Monetary Loss: $99.
Preferred solution: Let the company propose a solution.