Awful. Awful. Awful.
I purchased directly through the retailer, two pillows for $96. Took the survey to find my "best fill type"... received the pillows. They were extremely uncomfortable and went flat in literally three days.
I contacted Customer Service for a return number (required) and was put on hold for an eternity. Spoke to Tanya who was rude and unhelpful. Told me there would be a $10 fee taken from my refund for shipping (ridiculous but whatever). She did not give me the refund amount total... for a reason... because they actually took $20! So I was only refunded $75! Called back and spoke to Teri and supervisor Jacqueline who was equally as combative and rude. I mentioned their F rating on BBB and she scoffed. She refused to give me the refund that was promised.
So in the end I paid $20 for a sore neck and no pillows. Don't make my mistake. Actually I'll never buy any SEEN ON TV or QVC type product ever again after this.
Product or Service Mentioned: Mypillow Pillow.
Reason of review: Return, Exchange or Cancellation Policy.