I have to say, buyer beware. I ordered the mattress topper and it arrived with a tear.

The same day it arrived I sent customer service a photo, and also showed where part of the topper had been glued. Who ever shipped it knew there was a problem. The topper is vacuum sealed and I could not imagine getting it back into the box. The resolution from customer service was to donate it to Salvation Army or Goodwill, get a receipt and they would send a new one.

My problem is that I live in a small town in Colorado. We only have Habitat for Humanity and they do not accept soft bedding donations. The closest Goodwill/Salvation Army is a 2 hour drive each way. Their solution to this was for me to ship it back at my expense.

They also said I could cut it up into small pieces to ship it back at my expense. Long story short is we settled for a 20% refund. You need to be aware that if you get a defective topper, it will become your problem. I have their pillows and now the topper which is usable and comfortable, but I am not sure how long it will last with the tear.

Very poor quality control and totally unsatisfactory customer service. It is unimaginable that they would send out a product with a defect that they tried to glue back and make it the problem of the customer.

Reason of review: Damaged or defective.

Monetary Loss: $170.

Preferred solution: Full refund.

MyPillow Pros: Product comfortable.

MyPillow Cons: Quality control, Ship defective product, No warranty, Did not care, Return shipping at my expens.

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I just bought one,and can’t sleep on it my back is hurt and all my body gets hot. I don’t what to do and I spent a lot money on it


Thank you. This rules out My Pillow. Bad customer service is a show stopper for me.


Thanks. Sorry for your loss.

Just happened to me in a different industry. I do have their pillows & favor them but I was going to purchase this, after research, NOT now.


I bought the mattress topper and it is terribly uncomfortable, I gave it a fair shot but wound up ripping it off the bed at 2 in the morning it was so firm. I went to return it too and the cost is $$.

I have a call into a local church that does mission work to see if they want it.

But I will disagree with one point- it does have a warrenty- you just have to fill it out, you only have a short window of time to do so though. I'm wondering if that may be the underlying issue.


I have found this product to not help with my back problems...I wake up with back pain so it apparently is not as effective for this problem as memory foam is...which I newly ordered elsewhere


I'm So Glad that I found this before I ordered this item!! Saw the infomercial and thought I'd give it a try.

Found this review and Boy! Did it ever change my mind!!

Long story short, IF I do purchase this item it will be from a store! That way if I need to return it, No Problem!


Thanks you saved me from ordering one. Will look for less A less expensive unit.

Thank you so very much for your honest input and the pictures were helpful. If the customer service is that bad I will have nothing to do with the topper or the pillows.


Never would recommend or buy again.....a bag of foam pieces. I am not pissed. Just want people to know you can buy much better pillows, cheaper, elsewhere.


What topper do you sugest thats cheaper and good quality... and really comfortable


Thank you for your pictures. I tried it out and thought "what's the big deal ,this pillow is not comfortable!" Now that I've seen pictures of the matress topper I'm not buying that either!


that's why I buy these type of products from Bed Bath & Beyond because if there's any issues at all, they take it back with no questions asked and no penalty. And you can always use your 20% off coupon.

I wasn't a big fan of the my pillows pillow which is why I don't think I would be a fan of the mattress topper. But I am a huge fan of the Homedics Tony LittleDestress pillows sold onHome Shopping Network.


Confused - did you immediately remove the topper cover before you put it on your bed?


Perhaps its my age but it would be a cold day in *** before i accept 20% refund on a new product that was defective. The ONUS is on them to arrange pick up or replacement.

Until that time, I would have disputed the payment on my credit card. There is also the better business bureau, your states' attorney general and the US Consumer Products Safety Commission.


thx for your review. it was enlightening.


This is the reason I will definitely not order from them.


I am not buying one after reading this! Too much $ to throw away!


Forget it will not buy!


Was thinking of buying one. Absolutely will not buy anything from them now. Thank you for this


Thanks for the imput I was going to order one but definitely will not now Same fow the pillows to many bad reviews and the price is out rageous just for a foam product I most definitely agree I will shop at a store This is definitely false advertising


You've seen the commercials, how can you trust a guy with cheap hair dye. I pass on the pillow

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