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74 comments

I have to say, buyer beware. I ordered the mattress topper and it arrived with a tear.

The same day it arrived I sent customer service a photo, and also showed where part of the topper had been glued. Who ever shipped it knew there was a problem. The topper is vacuum sealed and I could not imagine getting it back into the box. The resolution from customer service was to donate it to Salvation Army or Goodwill, get a receipt and they would send a new one.

My problem is that I live in a small town in Colorado. We only have Habitat for Humanity and they do not accept soft bedding donations. The closest Goodwill/Salvation Army is a 2 hour drive each way. Their solution to this was for me to ship it back at my expense.

They also said I could cut it up into small pieces to ship it back at my expense. Long story short is we settled for a 20% refund. You need to be aware that if you get a defective topper, it will become your problem. I have their pillows and now the topper which is usable and comfortable, but I am not sure how long it will last with the tear.

Very poor quality control and totally unsatisfactory customer service. It is unimaginable that they would send out a product with a defect that they tried to glue back and make it the problem of the customer.

Product or Service Mentioned: Mypillow Mattress Topper.

Reason of review: Damaged or defective.

Monetary Loss: $170.

Preferred solution: Full refund.

MyPillow Pros: Product comfortable.

MyPillow Cons: Quality control, Ship defective product, No warranty, Did not care, Return shipping at my expens.

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Anonymous
#1714055

Thank you. This rules out My Pillow. Bad customer service is a show stopper for me.

Anonymous
#1684898

Thanks. Sorry for your loss.

Just happened to me in a different industry. I do have their pillows & favor them but I was going to purchase this, after research, NOT now.

Anonymous
#1678537

I bought the mattress topper and it is terribly uncomfortable, I gave it a fair shot but wound up ripping it off the bed at 2 in the morning it was so firm. I went to return it too and the cost is $$.

I have a call into a local church that does mission work to see if they want it.

But I will disagree with one point- it does have a warrenty- you just have to fill it out, you only have a short window of time to do so though. I'm wondering if that may be the underlying issue.

Anonymous
#1645876

I have found this product to not help with my back problems...I wake up with back pain so it apparently is not as effective for this problem as memory foam is...which I newly ordered elsewhere

Anonymous
#1640675

I'm So Glad that I found this before I ordered this item!! Saw the infomercial and thought I'd give it a try.

Found this review and Boy! Did it ever change my mind!!

Long story short, IF I do purchase this item it will be from a store! That way if I need to return it, No Problem!

Anonymous
#1636355

Thanks you saved me from ordering one. Will look for less A less expensive unit.

Thank you so very much for your honest input and the pictures were helpful. If the customer service is that bad I will have nothing to do with the topper or the pillows.

Anonymous
#1632920

Never would recommend or buy again.....a bag of foam pieces. I am not pissed. Just want people to know you can buy much better pillows, cheaper, elsewhere.

Anonymous
#1646728
@Lois

What topper do you sugest thats cheaper and good quality... and really comfortable

Anonymous
#1672894
@Lois

Thank you for your pictures. I tried it out and thought "what's the big deal ,this pillow is not comfortable!" Now that I've seen pictures of the matress topper I'm not buying that either!

Anonymous
#1627663

that's why I buy these type of products from Bed Bath & Beyond because if there's any issues at all, they take it back with no questions asked and no penalty. And you can always use your 20% off coupon.

I wasn't a big fan of the my pillows pillow which is why I don't think I would be a fan of the mattress topper. But I am a huge fan of the Homedics Tony LittleDestress pillows sold onHome Shopping Network.

Anonymous
#1622078

Confused - did you immediately remove the topper cover before you put it on your bed?

Anonymous
#1619811

Perhaps its my age but it would be a cold day in *** before i accept 20% refund on a new product that was defective. The ONUS is on them to arrange pick up or replacement.

Until that time, I would have disputed the payment on my credit card. There is also the better business bureau, your states' attorney general and the US Consumer Products Safety Commission.

OurBrownBear397
#1598806

thx for your review. it was enlightening.

Anonymous
#1578575

This is the reason I will definitely not order from them.

Anonymous
#1576634

I am not buying one after reading this! Too much $ to throw away!

Anonymous
#1581305
@Judy B

Forget it will not buy!

Anonymous
#1576633

Was thinking of buying one. Absolutely will not buy anything from them now. Thank you for this

Anonymous
#1639869
@Jan

Thanks for the imput I was going to order one but definitely will not now Same fow the pillows to many bad reviews and the price is out rageous just for a foam product I most definitely agree I will shop at a store This is definitely false advertising

Anonymous
#1573580

You've seen the commercials, how can you trust a guy with cheap hair dye. I pass on the pillow

Anonymous
#1616236
@Pauzed

Geez....Judge Much? What does his "cheap" hair dye have to do with the mattress?

Wow.

Don't buy the mattress. Its simple...Just say thanks for your review and move on.