Not resolved

Ordered two pillows, impossible to sleep on and then find out there's several variations but have to pay shipping each time; then not learning my lesson ordered their new mattress topper -- did not solve ALL my mattress problems. However, return a further nightmare because I could not squeeze the queen sized foam topper (which had doubled in size) back into the original container.

After repeated attempts to get help from customer service -- who actually said that they had NO idea how to "shrink" the foam back to original shipping size -- I repackaged it and returned it. The result?

My Pillow deducted almost $100 from the original $400 cost as a shipping surcharge -- for not using the original box!!! A total ripoff!

Product or Service Mentioned: Mypillow Pillow.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

I didn't like: Customer service, Return policy.

Company wrote 0 private or public responses to the review from Apr 02, 2015.
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