MyPillow
Reviews and Complaints
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Verified Reviewer
Check on my order
Just checking on my order talk to someone. Is there a problem with my order. What do you want me to write I am checking on an order I placed
User's recommendation: Until this moment never had a problem
Medina, Ohio
My order
I would like my pillows that I ordered. And I dont think you should say that I said I am pissed because I DID NOT say that. I just want my pillows.
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Verified ReviewerOrder failed to be delivered
I have placed an order on 18 September till now I didn't get my order.no communication regarding this order I don't know what is going on
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Shakopee, Minnesota
Warranty fraud.
- - Alleges warranty fraud; 10-year claim false.
- - Purchase was open-box; not on invoice.
- - Lasted under two years; no warranty; 9/22/23.
Warranty fraud: all products aren't 10 years supposedly. My purchase was an open box item even though the shipping invoice didn't state that.
Who the *** sells open sheets? That's a shame. I thought they were new.
I guess I won't be buying my pillow products anymore, seeing as it didn't even last two years and it's not under warranty. It was purchased on 9/22/23.
- Junk merchandise
- 10 yr warranty not being honored
Preferred solution: Product exchanged for a new one.
User's recommendation: Give your business to someone else!
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Verified ReviewerResolved: My guartee fir my slippers
They worked well with me
The back of my heels is broken. I've had them for only two years.
What can you do for me? I don't have the receipt.
I've had them for under two years. I know you have a guarantee.
- I sadly
Preferred solution: Full refund
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Verified ReviewerProduct is inferior... returns are expensive
No free shipping. Their 'queen size' pillows are smaller than my regular pillows.
The 'medium loft' pillow is like a loose sack of foam chunks. They try to slip in other charges (shipping protection). They use a 3rd party 'HAPPY RETURNS' for returns. This company charges a fee.
So, even if you return your purchase, you will lose about 40% of your original purchase price. This company is a scam company in my opinion!
- Slow service 3rd party returns poor quality poor cs
Preferred solution: Full refund
User's recommendation: AVOID THIS COMPANY AT ALL COSTS. Maybe through Amazon it's different?
Never again.
Placed an order for sheets over a month ago. After more than 3 weeks without hearing a cricket from them, I called their customer service number to inquire about my shipment.
Person on other end of the line said that order hadn't shipped yet and that they would see about putting my order on a priory shipping list. It took another 3 weeks until shipment arrived in a torn up package that may as well have been well been dragged behind the shipping vehicle the whole way. What a way to run a business. Absolutely no quality control every step of the way.
A first and the last time I will do business with this company. It no wonder you dont post any customer reviews on your site.
User's recommendation: Stay away from this one. Read any review you can find on the internet. They are true horror stories.
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Verified ReviewerAbsolutely lousy towels. Waited 4 weeks for delivery. Towels were washed before use and the blue color washed out of the towels. They are linty and not absorbant. Dollar store has better quality.
These blue towels are not at all anything like what my pillow once sold. The material quality and color fastness are very poor.
They are not at all absorbent, and even when dry, they feel slimy wet to the touch. Initial washing and drying turned the wash water deep blue, and drying clogged the dryer lint filter. They must have gotten these towels at some discount store and sewed their label onto the towel. Stay away from my pillow!
Go to a dollar store or upscale store to get better quality towels. These are going in the trash; they are not even worth donating to Goodwill.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI received my order of My Pillows, (2 Queen size) 2 months ago.
I'll never do business with my pillow again. In fact, I will go out of the way to talk bad about them.
I was very pleased as was all the gift recipients. Once I received my shipment, I didn't open the package because I was getting a new bed in 6 weeks. Once the bed was here, I opened the package and immediately noticed that they were unlike the ones from my first purchase. The fill inside the pillow was half of the original ones I purchased.
There was no firmness, nor did they hold up over the course of the night. When I woke, the pillows were flat. I'm grateful I didn't throw the old ones away. I washed them as I've done several times, and they are still in good enough shape to last for some time.
I only wished that I had opened them immediately, I would've sent them back.
Now the return date has passed. I'm not a satisfied customer.
User's recommendation: Get a time machine and go back 5 years to purchase My Pillows. Today's leave much to be desired.much to be desired
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Verified ReviewerCan’t get my pillow slippers ( moccasins ) size 13 , men’s. Constantly “out of stock”. Why?
Make My Pillow men's moccasins available to order. Size 13, tan.
I've been trying to order them for a long time, and that size is always shown as out of stock. Why? This would be my third pair.
My current slippers are worn out. I love the comfort both pairs have provided, and now I can't replace them.
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Verified ReviewerPaid billing didn’t get received
I have been paid money last 2 week ago but I didnt get received my order I dont get back money also I have been updated my bank documents always saying you need to update bank documents please return my money or ordered I can accept both of them thank you
Preferred solution: Deliver product or service ordered
User's recommendation: I don’t know
Great
it was wonderful just waiting on my new sheets they were nice courteous, and help me Barry Barry might have already bought from them and I will continue to buy from them
Recent My Pillow Order
We have been using My Pillows for over a decade and we have always loved them. I thought it was time to replace my old ones and I ordered 4 standard size and specified "Extra Loft." After several phone calls to customer service, one of which was an 1-1/2 hour wait, I received my pillows on June 26th.
They were nowhere near "extra loft." I opened one, placed in my dryer for 15 minutes and it fluffed out but as soon as I laid my head on it, it went completely flat. They advertise "Happy Returns." It's a lie. I received a QR code and took the pillows to the UPS store. Yesterday, I looked to see if I received a refund and they refunded $63.00 of a $92.00 order.
They retained $25.00. I don't call that a happy return. I'm sorry that Mr.
Lindell is involved in so much litigation but he needs to back up and regroup his once great company. I won't be ordering from My Pillow until he does.
User's recommendation: Make sure you review the company's rating which stands at 1.9 stars.
Helena, Montana
Pillow is Awful!
My pillow is full of lumps even after putting it into the dryer 3 different times , goes flat while sleeping and lacks any neck support. When I tried to return it, they would only do so if I paid the $10 return shipping fee.
It took 18 days for them to deliver it, the cost of shipping to me was almost $10 and they want me to pay the same to return it.
I lose $20 if I return it, so decided to just eat the cost and keep it. I WILL NEVER BUY ANYTHING FROM THIS BUSINESS AGAIN!
User's recommendation: DO NOT BUY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck on order
Mail products sooner. What takes so long?
By the time I get size 10, it will be too long to send 9 back. Disgusted.
- I do not know
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order if u need in hurry
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