MyPillow Reviews

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TOWELS ARE GARBAGE

Update by user Dec 16, 2021

it hasn'tzero response from these crooks

Original review posted by user Dec 16, 2021
I received 2 sets of the towels these liars say are so good. Truth is they stink. The ones I got in Walmart for a third of the cost are waaaay better. When tried to return them I got no response. Customer service is a robot chat and said it did not understand me. This *** is a fraud and the whole deal is a scam.

User's recommendation: GO TO WALMART>>>THIS STUFF IS OVERPRICED CRAP.

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ID
#3166429 Review #3166429 is a subjective opinion of poster.
Cons
  • Never called me back
  • Shipping charges
  • Made in pakistan
Loss
$87
Preferred solution
Full refund
New Reviewer
I ordered two sets of towels. Expedited versus standard shipping was poorly explained at the time I put in my order. Since I wanted to be sure to get merchandise for Xmas, I asked specifically whether my order would be treated differently depending upon shipping...
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ID
#3163124 Review #3163124 is a subjective opinion of poster.
Location
Denver, Colorado
Cons
  • Lousy customer service
New Reviewer

Impossible to return items, towels are terrible

The "amazing" towels advertised on TV are terrible and very thin. Costco towels are much better and much cheaper. I am trying to return the towels and it is impossible to do online and you have to wait 2 hours for a human, so you end up having to leave a voicemail and hope they call back. Never buy anything here, very overpriced for the quality

User's recommendation: Do not buy from MyPillow.

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ID
#3157627 Review #3157627 is a subjective opinion of poster.
Cons
  • Impossible to return or refund
  • Overpriced
Preferred solution
Full refund
New Reviewer

Bad Product

My pillow is a garbage bag of cheap foam. What a scam. Laughing all the way to the bank Im sure We will be sending back lets see how that goes
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ID
#3149075 Review #3149075 is a subjective opinion of poster.
Location
Newport Beach, California
Pros
  • Most orders you had in stock
Cons
  • Quality not up two standers
Loss
$200
Preferred solution
Apology

TERIBLE RETURN SERVICE

ORDERED 3 SETS OF THEIRS TOWELS AND JUST PUT THEM IN THE WASHING MACHINE AND CAME OUT PULLING APART FROM THE CORNERS,,WORST TOWELS I EVER BOUGHT, TRIED TO CALL THEIR CUSTOMER SERVICE LINE AND EACH TIME I CALLED (FIVE TIMES) THEY PUT YOU ON HOLD FOR 2 TO 3 HOURS DO NOT BUY ANYTHING FROM THEM

User's recommendation: BUY FROM SOME PLACE ELSE.

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1 comment
#2102374

Go find a MAGA rally.

ID
#3145569 Review #3145569 is a subjective opinion of poster.
Location
Newport Beach, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I ordered a pillow and it came all scrunched up as normal. I ran it through the dryer and it fluffed up nicely. But then each night when I used it, it go hard and lumpy again unless I ran it through the dryer. I decided I didn't need to have "pillow maintenance" in my...
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ID
#3136426 Review #3136426 is a subjective opinion of poster.
Product
Mypillow Pillow
Cons
  • Poor quality bumpy
  • Shorted me on my refund
Loss
$20
Preferred solution
Full refund

Pissed

I need to exchange or get refund on my pillow purchase. Customer Service is a JOKE! There is no place online to request return, only to call Customer Service that puts you on hold for 1 hr and 40 mins. They dont even offer a call back ph call. It is like if you buy, its your loss! That is so very wrong. Just a link to get a return label would work. I will never buy from this company ever again. BTW, the pillows are not the most comfortable but a bunch of assorted pieces of regular foam. It bunches up through the night just like a cheap pillow I could purchase anywhere!

User's recommendation: Don’t buy!!

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ID
#3133091 Review #3133091 is a subjective opinion of poster.
Location
Ponchatoula, Louisiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No customer service

Received my slippers, they are the wrong size. Have tried many times to contact customer service. can not get through. Need to return product.

User's recommendation: Would not buy from my pillow.

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ID
#3130172 Review #3130172 is a subjective opinion of poster.
Cons
  • Poor service
Preferred solution
Full refund

Never got what i ordered

never got my order was never sent to my home and can never reach anyone to help with the problem they keep your money and you never see anything rip off

User's recommendation: do not order from them may never get what you ordered.

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ID
#3127640 Review #3127640 is a subjective opinion of poster.
Location
Winston Salem, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Promo code not working

I tried purchasing my wife slippers. I entered the promo code and it failed. I mess-angered them and the computer doesnt understand promo code not working. I asked to talk to a live person and computer said they are not available.

User's recommendation: Find a different company.

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ID
#3122663 Review #3122663 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I have been trying for 3 days to get through to customer service. Each time I call the estimated wait times are over 1 hour and 40 something minutes or over 2 hours. I call and push the number to make an order and they pick up in less than a minute. That is wrong, if...
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ID
#3106783 Review #3106783 is a subjective opinion of poster.
Cons
  • Poor customer service
Loss
$103
Preferred solution
Full refund

Terrible service

StayTrying to return slippers. You have to get an RMA number or they wont accept the return. Well, Ive been on hold waiting for customer service to answer for one hour and 25 minutes!! I wonder if they ever answer,?! What as am this company is.

User's recommendation: Stay away. Run away.

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ID
#3101894 Review #3101894 is a subjective opinion of poster.
Location
San Jose, California

Poor customer service!!!

I ordered My Pillow for my cervical neck issues and I didn't receive my 2nd pillow as promised. I paid the shipping for the extra one but never was fulfilled. This is a scam!!!! That is not honorable or good business!!!! BTW, I feel no difference with my neck issue. I still suffer with discomfort and stiffness. Got no satisfaction with customer service who said it is shipped separately. Why not ship it all at once? Will never order from Liddell again!!!!

User's recommendation: No comment!!!!

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ID
#3075456 Review #3075456 is a subjective opinion of poster.
Location
Beaumont, Texas

Poor customer service!!!

I ordered My Pillow for my cervical neck issues &;;;;;;;;;;;;;;; I didn't receive my 2nd pillow as promised. I paid the shipping for the extra one but never was fulfilled. This is a scam!!!! That is not honorable or good business!!!! BTW, I feel no difference with my neck issue. I still suffer with discomfort & stiffness. Got no satisfaction with customer service who said it is shipped separately. Why not ship it all at once? Will never order from Liddell again!!!!
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ID
#3075443 Review #3075443 is a subjective opinion of poster.
Location
Beaumont, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To voice my complaint of this terrible product.

I ordered the pillow and mattress topper. The pillow is the worst I've ever tried to sleep on. It won't form with my side sleeping and the mattress topper leaves impressions in the mattress so when you turn over there is still a body impression that you rock back into when you don't want to. The problem with demanding a return label to accommodate the shipment is they don't have one! They refuse to offer any reasonable method of return. Then, how do you repack a foam mattress? Lindell himself is a complete scuzzball and it makes me sick to know that I am trying to sleep on any of these poorly made products. I want my money back so that I can buy a better mattress.
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1 comment
#2094285

Agreed. I can't stand that man! I would never buy any of *** whole products!

ID
#3075080 Review #3075080 is a subjective opinion of poster.
Location
Reseda, California
Cons
  • Worthless junk
Loss
$400
Preferred solution
I would like to first get a refund and then a packing and shipping solution. I need to secure and replace it with a new mattress before shipping this one back. I have MS and this would have to be picked-up as I cannot take it lift this up myself.