MyPillow Reviews

Show reviews that mention
pillow pillows money neck customer service customer night service people foam
Showing 158 of 4278 reviews Clear filter
Filter review

Repetition

My Pillow is a great product and Mike Mindel has an impressive story but the commercials over and over and over and over and over HELP!!!!!

User's recommendation: Buy but commercial is irritating.

View full review
ID
#2196543 Review #2196543 is a subjective opinion of poster.
Location
Atlanta, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Towels

Update by user Oct 05, 2020

Still waiting on refund. They are deducting the $20 it cost them to send to me. It cost me $40 to return towels.

Original review posted by user Sep 03, 2020
I ordered towels one set get one free. They were terrible. Did get return number. But it was not worth the money to return.They are fuzzy and frayed. Dust all over bathroom

User's recommendation: i dont like them.

View full review
ID
#2151252 Review #2151252 is a subjective opinion of poster.
Service
Mypillow Advertisement
Pros
  • Towels
Cons
  • Quality
Loss
$128
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Disappointed

I just purchased two pillows for my daughter and based on the website I ordered the yellow tag because she wears a size small t-shirt. I followed the directions regarding drying the pillows but they are almost too soft and flat. My daughter isnt impressed at all with them. I am returning them.
View full review
ID
#2145428 Review #2145428 is a subjective opinion of poster.
Product
Mypillow Standard Classic Pillow
Pros
  • Ordering process
Cons
  • Its lumpy
Preferred solution
Let the company propose a solution
New Reviewer
Update by user Jul 06, 2020

I received 2 pillows with my order, had to remove them also, because of the heat they generated.

Original review posted by user Jul 06, 2020
I got my topper on 6/16/20, I was please with the fullness. Went to sleep notice more warmth. I placed a extra set of sheets and a pad it is still hot. Literally hit to the...
View full review
View full review
1 comment
#1899718

Having the same trouble with returning my mattress topper. Can't get an address for a return or a return # they require before they will accept it.

sent me a email and was told to print out the label. My printer is broke and I can't print out. How hard is it to snail mail it to me. They don't do that.

Then wanted me to donate it and then send them donation recept but No one wants the topper because of the virus. I paid a lot of money for this topper that is uncomfortable and HOT.

ID
#2035735 Review #2035735 is a subjective opinion of poster.
Product
Mypillow Mattress Topper
Pros
  • Good thickness of mattress topper
Cons
  • Mattress topper and pillows generate a heat
Loss
$355
Preferred solution
Is there something to out on the topper that keeps it cool.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sheets don't fit

I bought 2 sheet sets from My Pillow. They were stated to be Split California King. When I received them, they were 3 inches too wide. They talked me into washing them in hopes that they would fit better. They were still too wide. Ca. King Split is supposed to be 36 inches. These were 39 inches. They are accepting the return, but because they do not know the proper size of sheets, I have to pay $19.90 ($9.95 shipping BOTH WAYS). A company that doesn't make a proper size sheet should pay the cost of shipping. And people wonder why Amazon is booming. By the way, the rep said the size of their pillows are not standard either

User's recommendation: Don't buy Split California King sheets. Buyer Beware!

View full review
ID
#2024330 Review #2024330 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund
New Reviewer

I had to return My Pillow.back to the company

It felt like my head was on a pillow full of popcorn, very uncomfortable..
View full review
ID
#2020298 Review #2020298 is a subjective opinion of poster.
Product
Mypillow Standard Pillow
Pros
  • Customer service rep
Cons
  • Gave me a pain in the neck
Preferred solution
Let the company propose a solution
New Reviewer

Queen sheets not available you have no idea when they will be available

So you have prom code on TV for your sheets and you do not have available nor when you will so my prom code is useless very upset on TV special on queen sheets in dark Gray did order mattress topper in queen thinking my sheets would be available also

User's recommendation: be sure they have queen sheets available.

View full review
ID
#1999017 Review #1999017 is a subjective opinion of poster.
Product
Mypillow Sheet Set
Pros
  • Most orders you had in stock
Cons
  • Pillows go flat during the night
  • Promo codes of out of stock you cannot use promo code on
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The filling smells

I bought 2 premium My Pillows in the summer of last year. After sleeping n them the first night I slept good but my hair had a odor. I washed my hair and the next morning the smell was back. It was the pillows that smelt as strong as garlic. I contacted the company and they said to wash them. I did and the smell was still there. I called them and was told to keep washing them until the smell left. They knew about the odor problem. They refused to refund my money. I still have the pillows sealed in a plastic bag. Crooked company. Never smelt anything like it. Do not purchase these pillows.

User's recommendation: do not purchase the pillows.

View full review
ID
#1991605 Review #1991605 is a subjective opinion of poster.
Product
Mypillow Standard Premium Pillow
Pros
  • Pillow until i washed it
  • Comfort
Cons
  • Guarantee poor
  • Crummy
  • I did not like the service
Loss
$90
Preferred solution
Full refund

I hat eMyPillowTopper BF got it for me ,now I am stuck with it .

Where I sleep at mostly is all worn now and I've only had it two months . Very lumpy also . My Pillow is awesome though .

User's recommendation: Wait for an improvement ...

View full review
1 comment
#1909185

Terrible

ID
#1963121 Review #1963121 is a subjective opinion of poster.
Location
Simonton, Texas
Product
Mypillow Mattress Topper

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Only need one order of pillow cases got four confirmation

And for order numbers please cancel these orders 20202****, 20202****, 20202****
View full review
ID
#1945417 Review #1945417 is a subjective opinion of poster.
Preferred solution
Cancel those three ordets
New Reviewer

Complaint about Supervisor

MyPillow - Complaint about Supervisor
MyPillow - Complaint about Supervisor
Update by user May 19, 2020

Was for a birthday gift for a friend in Germany will never receive by the 28th of May! No monetary loss because of Abigail M.

Original review posted by user May 19, 2020
I have gotten much misinformation from Abigail M. as shes a supervisor for customer service and left a voicemail for her and never received any call back from anyone! Im very angry with the service and information I have received from Abigail M. I will be donating MyPillow to homeless as I no longer support this company if Im going to receive or not receive any help and intelligent information! Have all the emails in regards and the information and service is awful! Memory foam is where its at apparently! But this supervisor in Minnesota is below a new hire in knowledge!

User's recommendation: Don’t bother with this company!! If there’s one bad egg then it’s time to change the rooster!

View full review
ID
#1935947 Review #1935947 is a subjective opinion of poster.
Product
Mypillow Pillow
Pros
  • Quick responses
Cons
  • Did not care
Preferred solution
Let the company propose a solution

Answer with proof of what I posted

I posted that the merchandise if great but that the codes meant nothing and were only for marketing purposes. I keep getting notifications that say "false" So here is the email I copied to prove she said that to me. Hello vcalhoun@***.net: I am a supervisor and I would not mislead you. ALL promo codes work the same. We only use the promo codes for Marketing purposes. Thank you, TJ Koivisto Customer Service

User's recommendation: Nice products bad codes.

View full review
ID
#1868612 Review #1868612 is a subjective opinion of poster.
Location
Ann Arbor, Michigan

Trying to get a return merchandise authorization

After trying your phone lines for several days I have become frustrated by being on hold for an hour or better and NO RESPONSE. I ordered Giza Sheets and I ordered the wrong size and Need a Return Merchandise Authorization, so I can exchange them. I left a message with your Customer Service Line and never got a return call, within 24 hours as promised. Please help me!

User's recommendation: Depends.

View full review
ID
#1856872 Review #1856872 is a subjective opinion of poster.
Location
Berrien Springs, Michigan
Service
Mypillow Customer Care

Not happy

I have purchased 6 pillows and a mattress topper and unfortunately nothing has helped me to sleep. I believed the commercials but I did not have any relief for neck pain or hips/legs. All it did was cost me time and money. Of course, I was able to return and get my money back but not my time or cost of gas.

User's recommendation: Don’t believe everything the commercials put forth.

View full review
ID
#1856134 Review #1856134 is a subjective opinion of poster.
Location
Livermore, California
Product
Mypillow Mattress Topper

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They sucked

I bought a firm pillow from Walmart and it was hard as a rock, gave me a neck ache. Took it back and bought a medium one and it wasn't any better. It gave me more of a neck ache which lasted almost 4 days. They didn't have any other options for firmness. I was very disappointed

User's recommendation: Beware but everyone is different.

View full review
ID
#1847416 Review #1847416 is a subjective opinion of poster.
Product
Mypillow Standard Premium Pillow
Cons
  • Too hard
Loss
$53
Preferred solution
let me try a softer one