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Value for money

We saw mypillow being sold at our local Costco, which we love, and after we got home and opened the package we put it in the dryer as instructed. That night and every night until we decided to return it, the pillow was unable to keep it's form and became flat, which caused discomfort and neckpain.

The material felt like small pieces of styrofoam that were floating around. The pillow will hold it shape, as long as you don't move at all which is impossible while you're sleeping. We called customer service to return the pillow based upon false avertising (pillow can hold it's form all night, which it can't) and they wanted to charge us $15 in shipping to return the product and would not refund us our full purchase price because we bought it at Costco, who gave us a discount. Costco very generously agreed to refund us the whole price at their loss when we realized we were getting nowhere with mypillow's crappy customer service.

We have since purchased a latex pillow at Costco which is awesome Bottom line my pillow is over priced *** that doesn't do what they claim and bad customer service. Avoid like the plague.

Product or Service Mentioned: Mypillow Pillow.

Reason of review: Not as described.

I didn't like: Pillow or false advertisement, Grossly exaggerated advertised ads, Poor customer satisfaction.

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