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Exchange, Refund and Cancellation Policy
Price Affordability
Value for money
3 comments

At the time of ordering the "2for1" deal, I was only asked T-shirt

size and was not advised of the density variations for both Men and

Women. I only found that out when the order was received with a

"MyPillow" leaflet detailing all the different sizes and variations. Not

thinking, I said a Large for me, though sizes will vary and will sometimes need an XLG. Thus, they sent a Women's "White" pillow,

and since I like a firmer pillow, I would have gotten a Women's

"Green" IF I HAD KNOWN that variation was available.

I have had 15-16 emails to and from MyPillow; however, they will

not send a postage paid return label unless I pay for it amounting

to $9.98 (which I had to pay originally for two pillows!). I feel it

was the fault of the order-taking person for not advising me of the

different variations. MyPillow refuses to accept that responsibility

though they advertise "unprecedented customer service". Shame on them! Therefore, I am returning both pillows by paying the $9.98 for a refund and return label.

Product or Service Mentioned: Mypillow Pillow.

Reason of review: Both order & cust. service issues.

Monetary Loss: $120.

Company wrote 0 public responses to the review from Aug 20, 2015.
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Anonymous
#1174431

I don't know how you can possibly order a pillow based on your t-shirt size. What does that have to do with pillow density?

I was going to order two but now I won't.

Thanks for the review.

Anonymous
#1026411

I dear say that over there in th USA you pay $9.98 for "My Pillow", we here in New Zealand are paying $150.00. I can say it is worth every cent as "My Pillow" is the greates pillow to come out after all those years of sleeping badly. Now I am sleeping better thanks to "My Pillow"!

Anonymous
#1023839

If you're returning the pillows and you're only losing out on the shipping, the monetary loss would only be around $20....

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