At the time of ordering the "2for1" deal, I was only asked T-shirt
size and was not advised of the density variations for both Men and
Women. I only found that out when the order was received with a
"MyPillow" leaflet detailing all the different sizes and variations. Not
thinking, I said a Large for me, though sizes will vary and will sometimes need an XLG. Thus, they sent a Women's "White" pillow,
and since I like a firmer pillow, I would have gotten a Women's
"Green" IF I HAD KNOWN that variation was available.
I have had 15-16 emails to and from MyPillow; however, they will
not send a postage paid return label unless I pay for it amounting
to $9.98 (which I had to pay originally for two pillows!). I feel it
was the fault of the order-taking person for not advising me of the
different variations. MyPillow refuses to accept that responsibility
though they advertise "unprecedented customer service". Shame on them! Therefore, I am returning both pillows by paying the $9.98 for a refund and return label.
This reviewer shared experience about "both order & cust. service issues" and wants this business to read this review and look into the issue (if any) as the author lost $120. The author is overall dissatisfied with Mypillow. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Mypillow.
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