At the time of ordering the "2for1" deal, I was only asked T-shirt
size and was not advised of the density variations for both Men and
Women. I only found that out when the order was received with a
"MyPillow" leaflet detailing all the different sizes and variations. Not
thinking, I said a Large for me, though sizes will vary and will sometimes need an XLG. Thus, they sent a Women's "White" pillow,
and since I like a firmer pillow, I would have gotten a Women's
"Green" IF I HAD KNOWN that variation was available.
I have had 15-16 emails to and from MyPillow; however, they will
not send a postage paid return label unless I pay for it amounting
to $9.98 (which I had to pay originally for two pillows!). I feel it
was the fault of the order-taking person for not advising me of the
different variations. MyPillow refuses to accept that responsibility
though they advertise "unprecedented customer service". Shame on them! Therefore, I am returning both pillows by paying the $9.98 for a refund and return label.
This reviewer shared experience about "both order & cust. service issues" and wants this business to read this review and look into the issue (if any) as the author lost $120. The author is overall dissatisfied with Mypillow. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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