A pillow is largely a matter of preference so I will not share my personal opinion of this pillow. Suffice it to say that I returned my pillow after two weeks due to being disappointed by not realizing the advertised claims. That's when the issues began.
I received "most" of my payment a few days ago: a full 48 days after I called My Pillow and began the return/refund process. They deducted their original shipping costs and I had to pay to ship the lumpy, overpriced pillow back to them. When I questioned them regarding how long my refund was taking to receive, they said their "policy allows for 30 days after they receive it in their inventory."
Horrible policy. Why are customers forced to fund their business when making returns?
I am an advocate of businesses whose product and service are good and a pain in the wallet for those who choose bad policy over customer service.
Product or Service Mentioned: Mypillow Pillow.
Monetary Loss: $1600.