After calling to have an order corrected (they shipped the incorrect pillow) I was told to try the pillow for a bit, there wasn't that much difference. After trying the pillow for a couple of weeks I called back to have the pillow exchanged and they were very argumentative and would not return the pillow, they indicated I waited too long!!!
After much discussion the agreed to exchanged the pillow, but they charged me almost $20 to ship the pillow back and indicated that the replacement would NOT be under any type of warranty...WHAT? The representative was extremely argumentative, no customer service AT ALL - do not believe what they say on their advertisments!
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