You play "Amazing Grace" while on hold, which is beautiful music. However, the customer service represented ruined your testimony with me.
Though the pillows do not work for us, I would still never leave a negative comment in reference to your pillows. However, this Pat (male) asked me if I wanted to ship back on own or use your shipping label and I told him I would use yours. Later, in the conversation he was confusing me so I asked him about what he was telling me and he said I told him I said I would mail on my own. When I told him I did not say that, he began to argue with me relentlessly.
After being put on a hold a long while, when he came back on, I explained to him that he should never argue with a customer the way he did and just apologize for misunderstanding the customer. He continued to argue with me relentlessly. That is when I asked him his name and told him he should go back to listen to the tape of our conversation. I am not one to complain and report people, but because he argued with me twice relentlessly I decided to make this known.
Because of this, I would not say you have excellent customer service.
This Pat is giving your company a bad reputation for customer service and a bad testimony after playing "Amazing Grace". I think you need to change your music if this is the best customer service representatives you can do.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of mypillow customer care. Mypillow needs to read this review and look into the issue (if any) according to poster's claims.