You play "Amazing Grace" while on hold, which is beautiful music. However, the customer service represented ruined your testimony with me.
Though the pillows do not work for us, I would still never leave a negative comment in reference to your pillows. However, this Pat (male) asked me if I wanted to ship back on own or use your shipping label and I told him I would use yours. Later, in the conversation he was confusing me so I asked him about what he was telling me and he said I told him I said I would mail on my own. When I told him I did not say that, he began to argue with me relentlessly.
After being put on a hold a long while, when he came back on, I explained to him that he should never argue with a customer the way he did and just apologize for misunderstanding the customer. He continued to argue with me relentlessly. That is when I asked him his name and told him he should go back to listen to the tape of our conversation. I am not one to complain and report people, but because he argued with me twice relentlessly I decided to make this known.
Because of this, I would not say you have excellent customer service.
This Pat is giving your company a bad reputation for customer service and a bad testimony after playing "Amazing Grace". I think you need to change your music if this is the best customer service representatives you can do.
Product or Service Mentioned: Mypillow Customer Care.
Reason of review: Poor customer service.