The MyPillow customer service phone number is (800) 308-1299 for US clients. The phone line operates 24/7, including weekends.
When you call the customer service, you will be greeted by an automated voice system. Navigate through the options and select the one that best suits your needs. You may choose the relevant option if you're experiencing issues with your pillow or other products. If you need to speak with a representative directly, you can select the option to do so. The response time can vary depending on the issue's complexity, but they aim to assist clients promptly.
MyPillow offers a 60-day money-back guarantee. This policy, known as the MyPillow Happy Returns policy, allows clients to return products within 60 days of receipt for a full refund, even if the product has been used. Such an approach reaffirms the company’s commitment to ensuring customer satisfaction.
Contact customer service at (800) 308-1299 to initiate a return and inform them about your decision. You'll then receive instructions on how to proceed. Returns should be sent to the MyPillow address provided by the customer service representative. Please note that shipping charges are not refundable, and clients are responsible for the cost of return shipping.
To contact MyPillow Customer Service via email, you can write to help@mypillow.com. Include all relevant information about your issue or query when writing your email. This might include your order number, the product in question, and a detailed description of your problem or question. This will help the customer service team to handle your request more efficiently. For urgent requests, calling the MyPillow Customer Service number is recommended for a quicker response.
