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Contact MyPillow Customer Service

How to Reach a Person at MyPillow

Verified Contact Information

Toll-Free Number:

  • 1-800-544-8939
    Order Now
Call Now
Send Message

Customer Service:

  • 1-800-724-9805
    Canada
  • 1-800-308-1299
  • 1-800-308-2885

Sales/ Reservations:

  • 1-800-951-4694
    Canada

Customer Service:

help@mypillow.com
mosterberg@mypillow.com

Investors/ Franchising:

info@mystore.com
Finished Product Inventors

Media:

jessica@mypillow.com
Advertising Inquiries
michelle@media-minefield.com
Marketing Inquiries
mediainquiry@mypillow.com
orders@mypillow.com
Orders

MyPillow Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular MyPillow Phone Number
1 (800) 544-8939
Average Hold Time
00:01:28
Average Calls duration
4 minutes
Most Popular MyPillow Email Address
orders@mypillow.com
MyPillow Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (27% reported full resolution)
View full overview

How to Contact MyPillow Customer Service?

The MyPillow customer service phone number is (800) 308-1299 for US clients. The phone line operates 24/7, including weekends.

When you call the customer service, you will be greeted by an automated voice system. Navigate through the options and select the one that best suits your needs. You may choose the relevant option if you're experiencing issues with your pillow or other products. If you need to speak with a representative directly, you can select the option to do so. The response time can vary depending on the issue's complexity, but they aim to assist clients promptly.

MyPillow offers a 60-day money-back guarantee. This policy, known as the MyPillow Happy Returns policy, allows clients to return products within 60 days of receipt for a full refund, even if the product has been used. Such an approach reaffirms the company’s commitment to ensuring customer satisfaction.

Contact customer service at (800) 308-1299 to initiate a return and inform them about your decision. You'll then receive instructions on how to proceed. Returns should be sent to the MyPillow address provided by the customer service representative. Please note that shipping charges are not refundable, and clients are responsible for the cost of return shipping.

To contact MyPillow Customer Service via email, you can write to help@mypillow.com. Include all relevant information about your issue or query when writing your email. This might include your order number, the product in question, and a detailed description of your problem or question. This will help the customer service team to handle your request more efficiently. For urgent requests, calling the MyPillow Customer Service number is recommended for a quicker response.

PissedConsumer Club

Contact Information

MyPillow Website:

MyPillow Help Center:

Corporate Office Address:

My Pillow, Inc.
343 East 82nd Street Suite 102
Chaska, Minnesota 55318
United States

Other Info (opening hours):

Hours:
Monday - Friday: 7 AM - 9 PM (CST)
Saturday - Sunday: 8 AM - 8 PM (CST)

More contact details

How Customers Rate MyPillow Support?

4.9 / 5
Good

Based on 1.8K calls to MyPillow customer support through PissedConsumer.com and 18 survey responses.

Total Calls
1.8K
Avg Call Duration
04:27
Issues Resolved
27%

Why Customers Call MyPillow?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 39%
  • Request for Information 17%
  • Shipping and Delivery 16%
  • Product/ Service 11%
  • Return/ Replace 10%
  • Payments and Charges 2%
  • Refund 1%
  • Activation/ Cancellation 1%
  • Staff <1%
  • Account <1%
  • Website/ Application <1%
  • Cards <1%
  • Employment <1%

Customer Inquiries & Issues

39%
  • "Track order"
  • "Made a mistake in my ordering"
  • "Can't place my order"

Request for Information

17%
  • "Update card"
  • "Place order"
  • "Check on order"

Shipping and Delivery

16%
  • "Wrong size pillows sent"
  • "Have not received my order yet"
  • "Where is my order?"

Product/ Service

11%
  • "broken chain"
  • "Slippers are failing apart. Is there a guarantee to replace them?"
  • "My Pillow failed to take an online order"

Return/ Replace

10%
  • "I have a my pillow large dog bed which has worn out, and I would like to replace it. I was wondering if you provide military discounts. Thank you!"
  • "To get a return label"
  • "Unusual return"

Payments and Charges

2%
  • "Wrong charge"
  • "Charge made not by me today"
  • "Won't accept credit card"

Refund

1%
  • "To see when I will get refunded"
  • "Verify refund"
  • "Pillow cause stenosis and I would like a refund."

Activation/ Cancellation

1%
  • "Cancel donations"
  • "Would like to cancel an order I made a month ago..I was able to find a pillow that I already got since you haven't even shipped my order yet"
  • "Cancel order"

Staff

<1%
  • "Customer service"
  • "Talk to customer service"
  • "Send pic of my split sole on my slippers and no one hasn't replied yet. Poor customer service !"

Account

<1%
  • "To get a promo code"
  • "Need QR code"
  • "Facebook account"

Website/ Application

<1%
  • "Your website won't let an order go through"
  • "I mistakenly clicked on your website. I do not want to join your site. I really don't like the nameThank you"
  • "I can't get website to work"

Cards

<1%
  • "I placed order on October 27. Credit card was charged, but I've received no confirmation of the order, nor any tracking information. ."
  • "Got email last night that I qualify for gift card code MPMCHR for my first order"

Employment

<1%
  • "Customer representative job"

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