Not resolved
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

We purchased a Mypillow from a home goods store. While we bought the medium support level, it was still WAY too much..

I tried to return it to the store and they said it was non-refundable due to health reasons. When I called the company they could only offer an exchange (for the same thing) because we did not buy it from their website.

It is a complete ripoff. And, while they are touting buy one get one free on their site, the retail is $99 for one and half that price in a store, so it's really misleading.

I would never recommend this company or their product.

Product or Service Mentioned: Mypillow Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $59.

Preferred solution: Full refund.

I didn't like: Misleading money back guarantee.

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