Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I bought the 2 for one pillows (King and Queen). Neither worked for me.

To make a Long Story Short: Returned them, they sent another. That didn't work, and they wanted to send another--Told them: "NO!". Bottom Line: Paid $20.00 in Shipping fees to Return them, one month of going back and forth, and Still--No Pillow! None of that is stated in their "Guarantee, Money Back" Policy.

This Pillow is no better than a pillow you can buy at Walmart--for half the price! By the time I paid the Shipping to send them back, I could have bought one at Walmart or even--TJMaxx!

Product or Service Mentioned: Mypillow Pillow.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Full refund.

I didn't like: Bait and switch.

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