I purchased 2 my pillows; one reg and one firm. They were flat hard pillows that did nothing to support my neck and shoulder.
The instructions stated to let the pillows breath, they would fluff up...never happened. I called customer service and asked for the return shipment slip emailed to me for the return. Nope, they don't do that I had to pay, but for 9.99 they would send me the shipping slip. I did it myself and sent them back costing me $11.15.
I looked at my credit card statement this morning and there is a refund from my pillow minus $11.15. Spoke to customer service and , yep, they did not refund the 11.15 shipping charge when they originally sent them out to me.
Bad Bad over priced pillows which costs me 22.30 for a bad experience. Hate to say it, but I buy stuff from overseas and never ever once have I had to pay for return shipment.
Product or Service Mentioned: Mypillow Pillow.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $22.
Preferred solution: Full refund.
I didn't like: Not what they advertised.