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I purchased a "yellow level" pillow which I was told was 2 - 4 inches high. When I received the pillow it was 6 inches high.

I tried it for a few nights and it hurt my neck. I called and asked to return the pillow at their expense because the pillow I purchased was not as stated. They will not return the pillow at their expense. They said that I could exchange the pillow and 15% of the filling would be removed, but there was no guarantee that it would be 2-4 inches upon return to me.

If I would like to return it, I must do so at my expense. I have contacted my credit card company to dispute the charge. A decision will be made in December. I hope that the charge is reversed.

MyPillow claims to have excellent customer service which I did not experience. I don't recommend purchasing a pillow from MyPillow!

Product or Service Mentioned: Mypillow Pillow.

Reason of review: Not as described.

Monetary Loss: $70.

Preferred solution: Full refund and paid return shipping.

Company wrote 0 public responses to the review from Nov 18, 2015.
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