Complaint Category: None of the Above - Advertising Complaint Issue
Complaint: No one reads the fine print for a $19.99 purchase.
My pillow order #*********.
After having problems sleeping awoke to infomercial with claims of the best pillow ever. Checked online and found special for 30 day trial of 2 pillows for $19.99. You can not complete the purchase without clicking tab for agreeing to terms. It is only there in the fine print that disclose additional billing of $149.99.
After calling to complain I was informed of the tab I clicked agreeing to terms of the sale. I checked back with the ad and read the print to discover shame on me for not reading the fine print. I think most consumers read the fine print for a substantial purchase but for under $20, a BBB endorsement, and money back guarantee why bother.
Seeing the BBB A+ rating on the ad also let my guard down because shame on me for not reading the fine print. I was shocked when the additional charge was placed on my credit card. I thought I was buying 2 pillows for the $19.99. I would never spend $169.99 for 2 pillows, that's crazy because pillows can be bought all day at discount stores starting at $5 each.
I have seen similar complaints on the BBB web site, and complaint settled in favor of My Pillow because technically the My Pillow ad covers the terms of the purchase however I contend that the BBB is enabling My Pillow to stretch or hide in fine print the true cost for the product in the fine print of the advertising.
Initial Business Response
Customer made phone contact with MyPillow on 4/7 to state that package was never received although the customer called on 4/4 to return the product. Package was delivered on 3/8. Customer may return items for a refund of product cost.
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
- See more at: http://www.bbb.org/minnesota/business-reviews/pillows/my-pillow-in-chanhassen-mn-9615****/complaints#breakdown
Product or Service Mentioned: Mypillow Pillow.
Monetary Loss: $179.