Fortville, Indiana
Not resolved
Customer service
Exchange, Refund and Cancellation Policy

We purchased My Pillow, thinking the money-back guarantee would protect us if it did not work as advertised. Neither my husband nor I got a good night's sleep.

The pillow goes flat where your head rests and does not reform when you change position. To return we were told we needed a shipping label, which they sent us. When I got the refund it was $19.96 short.

We then learned that we "bought" the shipping label. I later found My Pillow was sold cheaper in Walmart and Bed, Bath and Beyond.

Product or Service Mentioned: Mypillow Pillow.

Reason of review: Warranty issue.

Monetary Loss: $20.

Preferred solution: Full refund.

I liked: Quick service.

I didn't like: False advertising, Long time on hold with suggestion to leave message.

  • Partial Refund Only
Company wrote 0 public responses to the review from Mar 24, 2016.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like