We purchased My Pillow, thinking the money-back guarantee would protect us if it did not work as advertised. Neither my husband nor I got a good night's sleep.
The pillow goes flat where your head rests and does not reform when you change position. To return we were told we needed a shipping label, which they sent us. When I got the refund it was $19.96 short.
We then learned that we "bought" the shipping label. I later found My Pillow was sold cheaper in Walmart and Bed, Bath and Beyond.
Product or Service Mentioned: Mypillow Pillow.
Reason of review: Warranty issue.
Monetary Loss: $20.
Preferred solution: Full refund.
I liked: Quick service.
I didn't like: False advertising, Long time on hold with suggestion to leave message.