I ordered the My pillow, and It was not comfortable for me, so I returned it.
I followed all the instructions and had to wait over two weeks for the verification of the credit(which is still not back in my checking account).
My complaint is that I called and left a message asking about the status of my return which included the RMA#. Over 24 hours later, the return message left by "Bob" was that he was returning my call and if I needed more help to call again.
So either Bob did not listen to my message fully, or he is an *** because I got NO answer to my inquiry. So I called again and spent over 15 minutes holding to finally get a different employee who did verify my return was processing and a credit was to be made to my account.
I really do not believe this experience is an example of "good customer service". I hope someone has a conversation with Bob on how to help clients better. Thank-you for your attention, Lisa Godfrey(not Godsery)
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