I ordered two Premium pillows (not the Standard) with the side gussets - 1 Green and 1 White. (Not sure if that makes a big difference on some of the other reviews)
Loved them so much we ordered two more! I had a seam split in one and contacted the company and sent them a picture. I received a replacement (along with a smaller pillow) in less than a week.
I like that I can fluff it and wash it and throw it in the dryer. No more neck pain for me and I can swap between the two pillows depending on if I am sleeping on my side or back or even on my stomach.
Reviewer is in happy mood. Please contact the author of this review to discuss good customer service of mypillow pillow. Mypillow needs to read this review and look into the issue (if any) according to poster's claims.