I ordered two Premium pillows (not the Standard) with the side gussets - 1 Green and 1 White. (Not sure if that makes a big difference on some of the other reviews)
Loved them so much we ordered two more! I had a seam split in one and contacted the company and sent them a picture. I received a replacement (along with a smaller pillow) in less than a week.
I like that I can fluff it and wash it and throw it in the dryer. No more neck pain for me and I can swap between the two pillows depending on if I am sleeping on my side or back or even on my stomach.
Product or Service Mentioned: Mypillow Pillow.
Reason of review: Good customer service.