We bought our My pillows about 3 years ago. We both have back and neck problems and we just love them.
My husband used to go thru 2 to 3 pillows a year (we tried every kind). He has had the same My Pillow since we bought them. They conform to my neck to support it but don't push my head up in the air. As long as you wash them every 6 to 8 weeks they keep their loft very nicely.
The conform to what you need for support. We love them!
Reviewer is in happy mood. This person is quite happy with supports my neck perfectly without pushing my head up in the air. Please contact the author of this review to discuss "best pillow there is!!" of mypillow pillow. Mypillow needs to read this review and look into the issue (if any) according to poster's claims.