Unbelievable!!! I just happened to see these reviews and am in shock re: all these bad reviews.
These pillows are wonderful!!! I have bought many looking for just the right one as I am 62 yrs. old and have a stiff neck and used to have neck pain. This is the very first review I have ever done on any product and I feel passionate about refuting these other reviews.
I know nothing about the service part as I haven't needed it but I have bought many pillows: bamboo, memory foam, expensive one from Sam's, special one from J C Penneys, one from Walmart, a pillow you fill with water, one from QVC, and others through the years. So needless to say, I was THRILLED to LOVE this one that I have had for a little over a yr!!
Product or Service Mentioned: Mypillow Pillow.
Reason of review: Great pillow and better sleeping!.
I liked: Great nights sleep finally.