I have had My Pillow for the past two years. My husband and I have been beyond satisfied.
This is the first pillow I have ever had ( and believe me, I have tried everything!) that adjusts to exactly what I need. I fall asleep quickly, and often wake 6 or 7 hours later in the same position I started because I am so comfortable. We launder our pillows every two months, and they are like brand new after all this time. They are definitely not a piece of crap.
The pillow you buy from the website is one you select with the proper fill level based on your body frame and the way you sleep.
What you buy at a retail store is a generic fill level, so of course they may not suit you as well. This is a great product, and a great company, and I couldn't let these ugly comments go uncontested.