Had this pillow for six months and found it to be nothing special - should have returned it but just let it go. Well the pillow got lumpy all of a sudden so I checked the FAQ on their web site and they recommend washing and drying if it becomes lumpy.
Well I did and it is still lumpy. Their customer service is awful. I called and explained my problem and he said "what do you want me to do'? Bottom line is I have to return it at my expense - they will examine it and if it is a manufacturing defect, they will replace it.
What BS - how could it be anything other than a manufacturing defect???? The customer service guy didn't have an answer to that.
If I return it and they determine it is not a manufacturing defect, they return my lumpy pillow as is. DON'T SPEND YOUR MONEY ON THIS PIECE OF GARBAGE
Product or Service Mentioned: Mypillow Pillow.
Monetary Loss: $75.