Mypillow - Makes You Pay When Their Product Fails

1032 of 1180 Mypillow reviews

The "10 year warranty" is a load of BS. After a month, the seam in my pillow opened up and the fill started to spill out. I called the company and told them about it. They told me to pack the pillow up, take it to the post office and mail it back to them.

I said, "So you guys sold me a defective product and now to rectify your faulty workmanship, I have to spend time packing it up, wait in line at the P.O. and then incur further expense of my own in shipping it back to you? How about if I take a picture of it and e-mail you the picture?" Guy said nope, I'd have to ship it back at my own expense. I told him I could sew it up myself in the time it would take to pack it and stand in line and it wouldn't cost me the money to ship it, either. He said you'll void your warranty if you do that. I said, well what good is the warranty when it will cost me extra money whenever your product that is supposed to be of quality fails? He basically said well, that's our policy, take it or leave it. His whole demeanor was that of not really giving a fig.

This company represents itself as one that takes pride in its work and cares about its customers. Once they get your money, you're pretty much on your own and SOL though. Do not do business with these people.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Warranty shipping policy

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Review category
Furniture and Decor
review #631902 by

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Helpful? 37 Yes 37 20 No 20
Had the same issue 15 Yes 15
1032 of 1180 Mypillow reviews
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Nov 21, 2016 #1243961 Sacramento, California, United States

I have exactly the same issue. Their PR dept is genius making the public buy all the hype about how great their products is. Not only did my pillow come apart at the seam after a few months of use, but it went flat after a few months. Waste of money. Thanks for your comment about the return policy. I'll take the advice of another anonymous and buy a new pillow elsewhere.

1 0 Reply

Mar 02, 2016 #1120846

save yourself the 50 or 100 dollars or whatever and just go to wal-mart and buy a nice sleep serenity pillow for 25-30 dollars and thank me later.

7 0 Reply

Jan 19, 2016 #1097365

Thanks for the reviews!!! You just changed my mine on purchasing a pair of them also. Sounds like just another rip-off.

8 1 Reply

Aug 10, 2015 #1017779

After reading all these negative reviews about the company "MY PILLOW" . I would like to thank you all for helping me make my hands down decision. So I'm ordering 4 tonight... JUST KIDDING.... But I was ready to order 2 with the promo code (my97) to bring the price down to 100 thanks again

7 3 Reply

Dec 24, 2015 #1083341

It's a great pillow. A lil expensive but I sleep great. No neck pain that I used to have a def wake up less

2 4 Reply

Jan 01, 2016 #1087199 Las Vegas, Nevada, United States

I looked at my pillow website and found something odd. They offered to let you buy one pillow and get one free for only $99.97.
Then they say, if you want one pillow, it is only $49.99. If that is the case, where is the so-called free pillow?
If it was truly 2 for 1, then the price should have been $49.99 for two pillows.
Stay away from this company. It doesn't pass the smell test.

14 1 Reply

Jan 10 #1268953

Man you got them... except that they are different pillows. Really, to come in and try to libel someone in a feeding frenzy here when the comfort of a pillow is a very subjective thing. Many seem to like them; others, not so much.

0 0

Aug 06, 2015 #1016684

Thank you for the picture it is a perfect visual that the pillow is not made well. The stuffing along says alot.
Also to read the complains of return is a nightmare and a road I do not wish to travel. Thank you and all who have taken the time to provide personal review of my pillow. Same me from stress anxiety and frustration - who needs that and shame on the company for bad behavior. Good faith business always wins when manufacture steps up to plate in doing the right thing in customer safaction.

14 4 Reply

May 18, 2015 #985872

THIS example goes to show that you can NEVER trust any fancy TV commercial are the way to go. Research any info-mercial type goods BEFORE you part with your money! OP: if it helps, get the attention of your local TV media OR file a complain with the AG where Mypillow is. Hate it when companies do not honor their word and sell you crappy stuff without recourse. Not the right way to do business!

14 2 Reply

May 10, 2015 #982321

Last time I checked, even Wal-Mart doesnt give me gas money to return a product to them!

6 24 Reply

May 20, 2015 #986381

But this ain't Walmart, where you go all the time; This is a company from where you order one-time and where shipping costs time and money. Read the OP's post. Just because their product was defective should he/she have to waste time and a $25 shipping bill (My Pillow only takes UPS or FedEx, not USPS) to get satisfaction on a defective product? From the photo, it is obvious the pillow was defective. From reading other reviews, the seam issue is a common one and even when the pillows have been returned for replacement, little satisfaction has been granted to customers by this scam of an outfit.

19 2 Reply

Feb 24, 2016 #1117272

Amazon accepts returns at no cost if the reason for returning is their fault. They even send UPS to pick up the package and put on a sticker with the address for the return. Check these places out before buying from them. You get what you pay for. If you return a small inexpensive item to Amazon they will tell you to keep the item and they send you another one.

6 1 Reply

May 11, 2016 #1157553 Saint Cloud, Minnesota, United States

Amazon is amazing - it's my 'go to' place to buy anything I can! :o) Their customer service sets the standard.

2 0 Reply

May 07, 2015 #981083

Yeah that's standard practice to avoid people scamming for extra products. It costs approximately $5 to ship the package and saves you from paying ~$40 for a new one.

8 9 Reply

May 12, 2015 #982898

Look at the picture posted; It's clearly a defective product that should have been replaced by the company without the consumer having to spend time, effort and money to have replaced.

19 4 Reply

May 07, 2015 #980990

Are a frigging ***, or an ***???? ALL companies require you to send the product back to them at YOUR expense.

5 22 Reply

May 12, 2015 #982896

Not so, ***. When the hard drive on my H-P computer failed when it was still under warranty, they sent me a pre-paid container in which to send it back to them and they quickly replaced it with a functioning one.

21 1 Reply

May 12, 2015 #982938

Yes, this poster who is sticking up for this company which probably will not even be in business within a year or so to honor their "10 year warranty" is delusional. He/she is probably a shill for this company that will most likely be dissolved after this heavily funded media blitz plays out.

21 2 Reply

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