Ibought my first pillow at Bed Bath and Beyond on the advice of my Chiropractor and was satisfied with the results on releaving neck pain.
We gave the pillow to a family member and then ordered two king size pillows. Upon receiving the pillows and unpacking them one had a hole in the cover.
I called the company and they gave me a RMA, with which I promptly sent the pillow back.
Then is when the problems started. It was like pulling teeth with many emails and calls before I finally got a refund. A reputable company should not cause this much of a problem in returning a product which carries a money back guarantee. Also their advertising was disengenuos as it lead the customer to believe the pillows were only $19.95 each.
I apparently didn't read all the fine print. In my opinion the leadership of this company are a bunch of Shysters.
Product or Service Mentioned: Mypillow Pillow.
Reason of review: Poor customer service.
Monetary Loss: $140.
Preferred solution: Full refund.
I liked: It helped my neck, But was very much overpriced.
I didn't like: Customer service.