I first read the Terms & Conditions specifically about the 60-day money back guarantee (see attached photo) before deciding to buy a mattress topper. I believed that I could RETURN the topper but that is NOT true.
Customer Service said I had to donate the topper, get a donation receipt, and send the receipt plus the packing slip to My Pillow to get a refund. Two local donation centers did not accept bedding. The third also did not, but they pitied the situation, took the topper to be recycled, and gave me a donation receipt. A HUGE waste of an expensive purchase.
I NEVER would have bought this item knowing this return policy. Completely misleading.
Product or Service Mentioned: Mypillow Mattress Topper.
Reason of review: Return, Exchange or Cancellation Policy.
I liked: Customer service rep.
I didn't like: Misleading return policy.