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Exchange, Refund and Cancellation Policy
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I first read the Terms & Conditions specifically about the 60-day money back guarantee (see attached photo) before deciding to buy a mattress topper. I believed that I could RETURN the topper but that is NOT true.

Customer Service said I had to donate the topper, get a donation receipt, and send the receipt plus the packing slip to My Pillow to get a refund. Two local donation centers did not accept bedding. The third also did not, but they pitied the situation, took the topper to be recycled, and gave me a donation receipt. A HUGE waste of an expensive purchase.

I NEVER would have bought this item knowing this return policy. Completely misleading.

I liked: Customer service rep.

I didn't like: Misleading return policy.

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TherapeuticShihTzu
#1490612

you cannot find a place that would accept it?with all the homeless it would seem to be easy.

Anonymous
#1475221

Trying to understand here....you're MAD that this company wants items donated so asks that you do that before getting a refund? Instead of getting their pillow back, they give you a refund AND have you donate the pillow. Sounds pretty great to me.

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