My husband and I tried these pillows after seeing all of the positive advertising, particularly the no risk money back guarantee. What did we have to lose, right?
Wrong! We were very disappointed with how lumpy and uncomfortable they were. Good luck trying to return them for the refund the company boasts about. You can't return them if you can't even get a hold of customer service.
Stayed on hold for over an hour and no one ever answered the phone. They say to leave a message and they'll call you back in the order your call was received... you never get a call back.
Horrible customer service. I guess I'll be disputing the charge with my credit card company!
Product or Service Mentioned: Mypillow Pillow.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Full refund.
I didn't like: Being lied to and scammed.