I also have found this pillow to be very uncomfortable. Tried if for 6 months thinking I needed to adjust to the feel, but unfortunately it didn't happen.
When I tried to return them (2 king size) they said it was only a 60 day return policy. I thought there was a 100% satisfaction on their website, so I didn't think I would have a problem. However, no refund and now I'm stuck with 2 pillows that I don't use for $100 plus for each pillow. Don't waste your money, they are not worth the expense.
They get lumpy and even after washing them it's still lumpy, so you feel like you are laying on a lumpy, bunched up material inside a pillowcase.
I'm very disappointed to say the least especially with the customer service. You would think if they are that sure of their product they would want to make sure the customer is happy!!!
Product or Service Mentioned: Mypillow Pillow.
Monetary Loss: $200.