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After three attempts contacting the company I finally got a response from them. Instead of offering to replace my defective pillow their representive sends me instructions on how to wash the pillow.

Like I'm *** and can't read the directions attached to the pillow. A million dollar corporation and they couldn't replace one pillow. So much for their ten year warranty and good customer values. As I told the rep I washed my lumpy pillow and after removing it from washer it was saturated with water and had to be squeezed out.

Put it in dryer and it took two and a half hours to dry. The pillow was even more lumpy and uncomfortable than before I washed it.

Rep told me to wash it again. Unreal!

Product or Service Mentioned: Mypillow Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1174911

I did not read in your review where you ran it through several spin cycles before putting in the dryer. Clearly stated in the instructions. Worked for me anyway.

Anonymous
#1174228

That's true they will tell you that.

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