After three attempts contacting the company I finally got a response from them. Instead of offering to replace my defective pillow their representive sends me instructions on how to wash the pillow.
Like I'm *** and can't read the directions attached to the pillow. A million dollar corporation and they couldn't replace one pillow. So much for their ten year warranty and good customer values. As I told the rep I washed my lumpy pillow and after removing it from washer it was saturated with water and had to be squeezed out.
Put it in dryer and it took two and a half hours to dry. The pillow was even more lumpy and uncomfortable than before I washed it.
Rep told me to wash it again. Unreal!
Product or Service Mentioned: Mypillow Customer Care.
Reason of review: Poor customer service.