I ordered the bed pillow topper last week. When it arrived I was very excited to try it as I have a my pillow pillow that I like.
The first night I put on my bed, it sunk tremendously and the cooling system it is supposed to have didn't work as the padding was hot everywhere I had a body part touching it. One of the reasons I decided to order it was because it had a 60 day money back guarantee minus shipping. I thought no big deal. It cost $30 to ship so I'm willing to pay $30 to ship it back.
Well I took it to be shipped back and FedEx quoted me $191.00 to ship back. I paid $250.00 for the product. I called customer service and was told that the company would not pay for me to ship it back. I asked to speak to someone in management and spoke with Kyle.
He was very nice even called me back a couple of times trying to figure out ways to work with me to know avail. I asked if there was someone higher than him that I could speak to and he said he would have them call me today. No one ever did. As I said, I did not have an issue with having to pay to ship back as why would I think it would be more for me to ship it back then it cost to ship to me?
I believe you owe it to your customers to make it very clear on your website that the cost to return could be equal to the cost of the product.
I am very disappointed that the company is not either helping me with the return of a product I am not happy with or at the very least try to find a way to work out something. After this experience I could not in good conscience recommend their products nor buy again in the future.
This person wrote the review because of warranty issue of mypillow mattress protector from Mypillow. Reviewer claimed that he or she lost $250 and wants Mypillow to "my solution is for the company to pay for the cost for me to ship the product back minus $30 it took to ship it and $15 box i had to buy because it wouldn't fit back in original box and then a full refund of the product".
The most disappointing in user's experience was poor quality. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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