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14 comments

I ordered the bed pillow topper last week. When it arrived I was very excited to try it as I have a my pillow pillow that I like.

The first night I put on my bed, it sunk tremendously and the cooling system it is supposed to have didn't work as the padding was hot everywhere I had a body part touching it. One of the reasons I decided to order it was because it had a 60 day money back guarantee minus shipping. I thought no big deal. It cost $30 to ship so I'm willing to pay $30 to ship it back.

Well I took it to be shipped back and FedEx quoted me $191.00 to ship back. I paid $250.00 for the product. I called customer service and was told that the company would not pay for me to ship it back. I asked to speak to someone in management and spoke with Kyle.

He was very nice even called me back a couple of times trying to figure out ways to work with me to know avail. I asked if there was someone higher than him that I could speak to and he said he would have them call me today. No one ever did. As I said, I did not have an issue with having to pay to ship back as why would I think it would be more for me to ship it back then it cost to ship to me?

I believe you owe it to your customers to make it very clear on your website that the cost to return could be equal to the cost of the product.

I am very disappointed that the company is not either helping me with the return of a product I am not happy with or at the very least try to find a way to work out something. After this experience I could not in good conscience recommend their products nor buy again in the future.

Product or Service Mentioned: Mypillow Mattress Protector.

Reason of review: Warranty issue.

Monetary Loss: $250.

Preferred solution: My solution is for the company to pay for the cost for me to ship the product back minus $30 it took to ship it and $15 box I had to buy because it wouldn't fit back in original box and then a full refund of the product. .

I didn't like: Hot and sank deeply.

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Anonymous
#1597081

Not going to order.

Anonymous
#1580365

How big was the box that was shipped to you? How big was the box that you packaged up to send back?

$191.00 is an outrageous price to pay.

I think you are doing something wrong. I ship eBay items every week and $191 will ship a huge, heavy box, across the country.

Anonymous
#1575759

It appears this product causes more problems than the solutions it advertised on the commercials.

Anonymous
#1571252

Oh my God I was just about to order it seeing the TV commercial and something told me to check the reviews first THANK YOU I will not be purchasing the Pillow mattress Topper Because of your story So very sorry that happened to you

Anonymous
#1569199

Try this one! Over thousand reviews for a fraction of the cost. Disappointed in Mike's new product because his pillows were pretty good https://www.amazon.com/gp/aw/d/B006MQY05M/ref=ox_sc_act_image_1_1_1?smid=ATVPDKIKX0DER&psc=1

Anonymous
#1569198

I too am glad I read your review because I had planned on purchasing this. But not for that amount of money.

It should be free shipping and free returns. End of story

Anonymous
#1568455

I'm glad I read this as I was very shocked to find out how expensive this product is. I will surely not be making a purchase.

Anonymous
#1561177

I was going to order the Pillow Topper and after reading the review, I will not be purchasing it.

Anonymous
#1544316

im not surprised that they have were giving that person such a hard time with helping ship the product back. its all about the $$ and not about actually having a good night sleep and there wont take no for an answer. that persons review was very helpful considering that i was thinking about trying the topper and 2 pillows.

Anonymous
#1526668

Thanks for the heads UP!

Anonymous
#1508125

We have the My Pillows. I love mine, my hubby NOT so much.

Called asking about topper and mentioned hubby 's pillow.

Customer service is sending a new pillow FREE along with return shipping label. We had purchased the pillows in 2012.Ordered the king topper SO praying IT'S way better experience than previous reviews!!!

Anonymous
to KATE #1566955

I just ordered mine too & an also....now PRAYING for a good experience.

Anonymous
#1155663

Put the topper in sturdy plastic bag, use a variety vacuum cleaner to suck out the air, place it in the box and mail via US mail.

Anonymous
#1154558

Ship back using priority mail with USPS it's cheaper.

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