I ordered the bed pillow topper last week. When it arrived I was very excited to try it as I have a my pillow pillow that I like.
The first night I put on my bed, it sunk tremendously and the cooling system it is supposed to have didn't work as the padding was hot everywhere I had a body part touching it. One of the reasons I decided to order it was because it had a 60 day money back guarantee minus shipping. I thought no big deal. It cost $30 to ship so I'm willing to pay $30 to ship it back.
Well I took it to be shipped back and FedEx quoted me $191.00 to ship back. I paid $250.00 for the product. I called customer service and was told that the company would not pay for me to ship it back. I asked to speak to someone in management and spoke with Kyle.
He was very nice even called me back a couple of times trying to figure out ways to work with me to know avail. I asked if there was someone higher than him that I could speak to and he said he would have them call me today. No one ever did. As I said, I did not have an issue with having to pay to ship back as why would I think it would be more for me to ship it back then it cost to ship to me?
I believe you owe it to your customers to make it very clear on your website that the cost to return could be equal to the cost of the product.
I am very disappointed that the company is not either helping me with the return of a product I am not happy with or at the very least try to find a way to work out something. After this experience I could not in good conscience recommend their products nor buy again in the future.
Product or Service Mentioned: Mypillow Mattress Protector.
Reason of review: Warranty issue.
Monetary Loss: $250.
Preferred solution: My solution is for the company to pay for the cost for me to ship the product back minus $30 it took to ship it and $15 box I had to buy because it wouldn't fit back in original box and then a full refund of the product. .
I didn't like: Hot and sank deeply.