I spent hours reading over these complaints. I myself own a My Pillow and have had one for almost 4 years.
I love it and have a lot of health issues; prolapsed discs, deterioration of the spine, Systemic Lupus etc. If you start out on the wrong pillow level you will not be happy. I started on a green queen and ended up on a yellow. Once I got to the yellow, I finally started sleeping decently (this did take about 3 weeks) and my husband's snoring went down 60% or more when he tried one!
He also went down a size. Also, you need to give it time. In your neck, you have muscles which can get sore the first couple weeks. This is because they are getting used to a new product (this happens with beds and pillows) If you are not going to give the product enough time to work, then stop complaining about it!
Also, if you have never tried the product and you are complaining, BACK OFF and try it so you have a complaint to stand by! This product is shredded foam but it is a medical grade foam that is not sold on the market! You cannot get it except through a medical company; that is why it does not break down and will last through the washing. The pieces of foam all do their own function.
If you go in and get fitted, you can learn all about it. Also, from what I am seeing, most of the complaints are people that have gotten it online so they were not fit properly. At least get the correct fit and if it doesn't work, get your money back! I have been in the Burnsville Store and Rosedale in MN and they are very courteous, knowledgeable and helpful.
Also, when you think about it, all companies have returns and exchanges.
There is no place out there that has 100% no return/exchange. If they claim they did, that would be a lie.
Product or Service Mentioned: Mypillow Pillow.
Reason of review: Good quality.